We were at St. James from 7/24-7/31.Overall, we had a really good time at Secrets. It did lack the “wow” factor for me in certain areas. I would say that it was a 50/50 split in terms of how the staff treated you. Some of the employees were so eager to help you while others could care less that you were staying at this hotel. I found that if you tipped these nonchalant employees were more apt to treat you just a tad nicer. The location was great even though immigration at the airport could be a little long. I liked staying at the St. James side as it was quieter and the walk to the restaurants was nice after eating and drinking24/7. The “island time” got a little much at this resort. I know I am on vacation and have no where to be but it got a little ridiculous at times waiting for things as simple as a straw. The major issue that I must say got resolved was check in. This is when I thought the vacation was starting of just like all the bad reviews have mentioned. The person we dealt with was not in the mood to be there checking us in, nothing was explained to us at all. If I did not do the research on this hotel myself, I would have been lost. We got to our room, it was immaculate. Gorgeous view and looked just liked the pictures. We soon figured out we were the first ones to stay in this room because it did not have a clock, blow dryer, room service menu, soap dishes or iron. The safe was not working either. When I called the concierge she said we would soon get help for the safe and get us the missing items. After waiting for an hour and half, I started getting anxious and impatient. I walked down to the concierge and dealt with a nice woman who could only offer us a different room in the morning. I told her we would be happy staying in the room if we got what we needed, she said she couldn’t guarantee us that. Finally we got what we needed and unpacked. Then we get a call form the hotel manager advising us that we will need to be moved because they are starting construction in the morning. Why would a 5 star resort put us in a room with no basic amenities while there would be construction? Regardless, we got a new room the next day which had an amazing view. The hotel manager was very professional in this instance and called to check in twice.
There were many pools you could choose from or beach areas. Some were more livelier than others so you could have your choice. They did have waiters at the pool and beach. The bars were so close by you could also get up and get one your self. We chose to sit at the quieter St. james pool and loved relaxing. There were some pool float hoarders which was ridiculous becuase there were not many people at this pool and many floats. Even when they were told the floats need to be in the pool, 5 min later they would go grab it again -go figure.
I would say the food ranged from ok to good. The breakfast buffet you could have whatever you ever wanted for breakfast. Lunch at the buffet was good while I did enjoy seaside grill. We really were not fans of Oceana at lunch as we felt the menu was limited. Dinner was really good at Bordeaux that we repeated it 2x. Himutsu was good as well. We did not do the tepanaki table. In our opinion again, we did not care for El Patio and the service was very slow. What was weird to us was that we were given one room service menu and it had variety, we ordered it one night and then were told that they are changing the menu. We get the new menu and there was barely anything on it to order. The desserts at dinner were like other have said. They are from a box and lack presentation
Entertainment at night was fun. They had good bands and the famous steel drum band was not to miss. The piano bar was a lot of fun and the club was good for the few nights we went in there. As others have said, I can see how the setup at Desires is strange considering there is little dance floor.
Some general comments: Mosquitos were not that bad, I did wear OFF at night and got few bites. It rained one day but we had massages booked and the spa was amazing. Yes, there is shotty construction and the staff is working really hard to repair things I feel it is such a shame because the hotel is so new! The house wines, again in my opinion, were not that good. Regardless, there are a lot of other drinks you can choose to have. Would I go back again….maybe. I did have a good time, defiantly ate and drank well. There are some details the hotel needs to work out but it should soon have that “wow” factor.
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- Also Known As:
- Secrets St James Hotel Montego Bay