We spent our honeymoon here, arriving on Boxing Day for 14 nights. There were problems right from the start and just kept continuing. The hotel is definitely not worthy of a 5 star. I can't possibly list everything but here are some of the problems we encountered. Our honeymoon wasn't recognised until we had to end up pointing it out to them (which was most upsetting when we were passing other room doors with their 'banners' on them). We had 3 different rooms, that was after we paid to upgrade but didn't get what was promised. After 3 days and entering the 3rd room we decided enough was enough and stayed put (we did eventually get our upgrade cost back after much dispute but who wants this hassle especially when on a honeymoon that cost over £5k). The room we settled in - toilet tank loose on wall, safe not working, telephone not working, shower leaking, cleanliness definitely not 5* standard, no bathrobes or slippers. Our towels were repeatedly taken away and not replaced, one day we had to wait over one hour for replacements. They have a 'secrets box' where they would leave your room service food, then you would leave your leftovers/dirty dishes in the box to be collected. On one occasion we had leftover food and dishes left in there for at least 36 hours, even though we contacted the reception several times for them to be removed. On New Years Eve we had to reserve a sitting in the restaurant of our choice. When we arrived there was no table for us and they wanted us to go elsewhere, I insisted they get us a table which they eventually did. When we came to ordering our meal, they had 'run out' of both the starter and main that we wanted. Another ruined celebration! Before we even left there I vowed that we would book another honeymoon. We have just returned from 10 nights in Spain which was 1/5th of the cost and had a wonderful time. I have stayed in several 5* hotels and travelled much of the world. My advice to you - Leave this hotel well alone!!!
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- Also Known As:
- Secrets St James Hotel Montego Bay