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Secrets St. James Montego Bay
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Reviews (6,845)
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4,474
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All reviewspreferred clubpiano barwild orchidjerk chickenroom servicemarlin barworld cafesecrets resortpreferred poolour honeymoonfrench restaurantseaside grillel patiohibachi grillchampagne breakfastromantic dinnerturn down service
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3,871 - 3,876 of 6,845 reviews
Reviewed February 10, 2014

Went there in January 2014. If you like walking the beach, this is not for you. My back yard is bigger than their beach. If you like good food, this is not for you. I truly don't understand how others rate this hotel so high? I stayed at a Secrets in Riviera Maya, and that was a fantastic hotel with a great beach and great food. We expected the same at this Secrets but what a disappointment it was. Avoid the Italian restaurant meat balls. Not fit even for a dog! Oceania and the Grill serve hamburgers that are pre-boiled and then warmed up. The meat is grey! Disgusting. Go to Mexico Secrets for service, food and location. Only best part of this trip was Marlon at the Japanese restaurant, and Clinton at Bordeaux. The rooms are good but the bed and pillows are of poor quality and too soft. To top it off, the water went off while I was showering. Which 5 star hotel ever loses water? Unbelievable!

  • Stayed: January 2014, traveled as a couple
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14  Thank peter j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

Made me feel like I was in an elite club. Had to switch my patience to "Jamaican time" for any services rendered. Most staff was friendly and professional except wait staff; very disappointing (especially poolside and beach staff). Property itself was well kept and beautiful. There are a few thin beaches to chose from and a few big pools with many chairs on site. However, all these sites suffer from "chair reserving" in which the majority are vacant but with towels on them making them unavailable. So annoying! Jamaican, French and Italian restaurants are good. The rest are ordinary. Entertainment was at times rotten (especially in that decrepit theatre, eurk) and others very impressive. Close to airport which is a major plus! Oh yah, and the rooms are very clean and very pretty. Plus, you get a personal daily cleaning and turn down service. Would most definitely recommend to and return in a heartbeat!

Stayed: February 2014, traveled as a couple
2  Thank C G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

A fantastic 10 day holiday - friendly happy staff, good food, great drink, beautiful beach and pool and wonderful memories.

It really is as stunning as the official pictures show and we would thoroughly recommend going and look forward to going back ourselves in the not too distant future!

  • Stayed: February 2014, traveled as a couple
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3  Thank Samantha20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

I can't begin to tell you how much fun we had in Jamaica and this resort really made it all possible. We were treated like king and queen everywhere we went. Hotel staff were completely professional and truly interested in making our stay the best ever.
Everything was clean and maintained. Restaurants had the best, top quality food. Entertainment was so much fun... seemed like there was something different every night between live bands on the beach or inside the clubs.

The Spa was fabulous!

We have been all over the world and this was one of our favorite vacations ever!! Nice Job Secrets!!

Room Tip: We had a second floor pool\beach view and enjoyed sitting on our deck every evening.
  • Stayed: February 2014, traveled as a couple
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5  Thank Slammyhagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

Thanks to MARLENE DIXON who is a front desk manager at SECRETS ST. JAMES ,we had a great vacation ,she was so helpful and nice .
The hotel is very nice ,grounds are beautiful ,every one int the preferred building in Wild Orchid was so nice ,our favorite restaurants are the italian and french ,breakfast was good also ,hope to go back soon.

Room Tip: beautiful resort ,staying in the preferred building is the way to go!
  • Stayed: January 2014, traveled as a couple
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Thank Ania K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this reviewResponded February 17, 2014

Dear Valued Guest:

We are truly happy that we had the opportunity to extend our service to you recently. Our team members are some of our greatest assets and do make every effort to go above and beyond to enhance our guests’ experience. With that said, your commendation of Marlene and the time taken to share your positive experience is greatly appreciated as this is of much value to us and the continued excellence of our service delivery.

Thank you for having visited and we hope that you will come again soon.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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