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“All Inclusive! Far from it!”

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Secrets St. James Montego Bay
Ranked #11 of 61 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Alexandria, VA
Level Contributor
129 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“All Inclusive! Far from it!”
4 of 5 bubbles Reviewed November 16, 2013

We actually stayed for 12 days at this resort. It is really geared toward 7 day stays.

It is like taking a cruise, only on land instead of a ship. The resort is the destination and everything extra is very expensive.

The best parts, the entertainment was excellent! The house band Pace with Booza on the base guitar, Al on the drums and Kareen singing like an Angel were awesome! The best part of the entire trip really! Tia Marie is also just super!
The Beach itself is excellent, we spent most of our time there!
The rooms, we were in St James preferred, I would suggest the standard rooms are just as good and a much better value! You get nothing extra to enhance your trip!

The Spa! Way over priced! Triple what you pay in NYC for any service listed! They give you coupons but they take little sting off the price!

Wine, at best the house wine is $2- $5 a bottle! It was all terrible! A $8-10.00 a bottle US retail they wanted and upcharge of $49.00! This is deceptive advertising! IE a Kim Crawford from New Zealand!

The other drinks were usually decent as long as you tipped the bar tenders!

The bed was good, the toilets extremely noisy and the preferred was basically one big open room, not a lot of noise separation was possible! If you get my drift!

The buildings and grounds were well kept and maintained, some of the best I have ever seen.

The pools excellent.

The restaurants were mostly average. The two by the pools were the best for us. The Portifino and French the worst! Most of the food comes out of the same kitchen.
the Breakfast was always pretty good, all buffet style.

The staff overall were very friendly and always smiling, I rate the people there very highly, it was always a pleasure with only a few exceptions.

Room Tip: We were on the ground floor in Preferred, All of the rooms had there pluses and minuses, they kept t...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hvacrsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,182 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,316)
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New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 16, 2013

the staff upon registration was friendly and extremely accomodating but from the moment i walked into my holtel room i noticed the air conditioning was not working right. the living area was kind of cool but the bedroom was hot and humid. that first day a maintenance person came to the room and checked but said it was working correctly but to take it off of AUTO. for the next day we kept it off auto but noticed the temperature in both rooms never went lower than 23.1. The second night we kept waking up because we were sweating in our sleep. by Friday 2 days into the vacation we could not take it and complained again. after a full day of this they come to find a motor is not working and must be replaced. it took 2 restless and sweaty nights for them to think to really look into the problem. but the bedroom air is still not working because of the construciton of the ceiling. a beam is blocking the vent and there are no fans in the bedroom to better circulate the air. this is our last night and we do not look forward to sleeping uncomfortable again but since they say the hotel is booked they could not move us to another room last ngiht. i am still waiting to hear from management.

Room Tip: if you think the air conditioning is not working in your room insist they check everything because w...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jesus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

Stayed there 26 oct -12 nov for our honeymoon. Overall it was a good holiday spoiled by yankie "weekend party goers" Not as sold to us as ideal honeymoon hideaway. Good points= Staff were brilliant especially Yval in reception, Coco Channel and Leroy in the restaurant. Great variety of food. Beautiful clear sea and small white sandy beach. Excellent location. Now for the bad points. If you are American and loud then you were ok with the beach waitresses otherwise you could dehydrate waiting for a drink, also it was a waste of time trying to use the swim up bar cos you could not get near it for the same reason. AM leisure also like to poison people with them incense sticks in reception areas. Why do they need them? Do all reception areas smell. They are bad for asthmatics so we had to walk a long way round every day to avoid them. We had read about the incense before we went but did not believe it would be so bad. the management need to check on tis as it also effects the staff and their breathing. If I could see this then surely they can.
A big thank you must go to Chefs Paul , Thomas and Stephen for looking after my new wife with a special diet when she picked up a stomach bug which lasted 4 days.

Unfortunately we will not stay at an A M Leisure resort again.

Room Tip: You need a top floor room for best views without having it peek through the trees
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stelmarsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Jamaica
1 review
4 of 5 bubbles Reviewed November 15, 2013

lovely décor, staff well trained, food good, landscape ok, the beach is the only thing that didn't make me say excellent, the resturants had great selections , nice pools all in all great place to stay,

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morespeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 15, 2013 via mobile

My wife and I were having vacation fever and decided on Secrets St James. We loved every second of it and have no regret on our choice. It has everything you need. Don't waste you time stressing about Wild Orchid or St James .... They are the same!

We only left the property once during the week that we were there to pay our respects to Bob Marley & climb Dunns River Falls. The rest of the time was strictly at the resort. It has only been 5 months but me and my wife can't stop wishing we were back at the resort. Service was excellent. Activities were fun and engaging. Food was good. Location was amazing. Just a perfect vacation.

Secrets St James and Jamaica will always have a special place in our heart. We brought back a very special souvenir... Due in February :-)

Stayed June 2013, traveled with friends
Helpful?
2 Thank rucranky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
1 review
5 of 5 bubbles Reviewed November 14, 2013

From the moment we arrived to the second we left, we were surrounded by absolute luxury. The rooms and bedding were the most comfortable I've ever slept on. The staff went above and beyond to meet our every need. The restaurant selection/food was unmatched. And the bartenders knew how to make the most wonderful drinks. Being at Secrets truly made me feel like I was on a vacation.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AMResorts

Helpful?
Thank Nick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floyds Knobs, Indiana
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 14, 2013

More than we expected. We stayed from November 8th - 12th. The resort was booked full which worried us about the pool and restaurants being crowded before we got there. Don't worry if it's full! We never waited for more than a few minutes to get into any restaurant and always found a chair at the pool or beach. The rooms are clean and the staff is great. At check in they asked us to meet the next morning for the sales pitch. We declined and they left it at that. Overall great and we would definitely return. The only negative was room 3308 must be located close to the laundry room. Very loud. It didn't bother us but if you're a light sleeper you won’t get any rest in this room.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyanFKIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets St. James Montego Bay

Property: Secrets St. James Montego Bay
Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#11 Family Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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