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“Perfect Girlfriend Getaway”

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Secrets St. James Montego Bay
Ranked #11 of 63 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Atlanta, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect Girlfriend Getaway”
Reviewed June 12, 2013

From the moment we checked in with Natalya and Nadia, to Hermon taking our bags up to our room and Jeffery seranading us daily, we loved it. Lets not forget Maria, our housekeeper who took care of the room, and Shakeena and Alister who served and entertained us by the pool. We even enjoyed a day at the Spa. A must do if you go. The hydrotherapy pool before or Swedish massage put us all to sleep. From the various food choices and entertainment nightly, this was the best all inclusive, all adult resort I've been too. Loved it. Will be going back later in the year with my mom, aunt and uncle.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
2 Thank Monica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, June 18, 2013
Dear Valued Guest:

We thank you for giving us the opportunity to be of service to you and we are grateful to know that you had a great time here with us at Secrets St James and this is ‘the best all-inclusive’ you have ever been to.

We are delighted that you were impressed by the excellent service provided from our team members in the different areas of our resort and thank you for the recognition of our hard working team members who are always on their feet ensuring that all guests are well taken care of. Your review has been forwarded to our Human Resources Department, as we do have an excellent Staff Recognition Programme in place, for their files to be duly updated.

It is indeed happy to know that you enjoyed all the amenities offered to you at our Resort and we thank you for taking the time to share your review with us via Trip Advisor.

We look forward to welcoming you back Home on a return visit.

Best regards,
Christina Smith
E-concierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,389)
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English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2013

My girlfriend and I just returned from our trip to Secrets Resort in Montego Bay Jamaica. We had an unbelievable time. The place had everything you could possibly want in an all-inclusive resort: the staff was extremely friendly and courteous; the food was great; the place was incredibly clean; there were many different events and activities to do. In particular, the butler service provided by Michael & Petrona, was second to none. The two of them really made you feel at home in the resort and were there to provide you with whatever you needed. If you are looking to vacation at an all inclusive resort, look no further than here!

Room Tip: Request a room on a higher floor so that you have a better view of the water.
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Howie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, June 18, 2013
Dear Valued Guest:

We thank you so much for taking the time to share your feedback with us of your recent stay here at Secrets St James. We are happy to hear that you had an ‘unbelievable time’ and you were impressed by our friendly and courteous team members, the great food, our incredibly clean property and the many activities offered.

It is indeed cheerful in knowing that our butler service was perfect as both Michael and Petrona made you feel at Home and were there to provide you with your every need. We thank you for making Secrets St James your vacation destination as it was our pleasure being of service to you. We do hope we will get another chance to be of service to you again soon as we look forward to welcoming you back Home soon.

Best regards,
Christina Smith
E-concierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 11, 2013

My family just returned from Secrets St. James and we had a wonderful time. The food was WONDERFUL with lots of seafood, generous portions, well prepared and beautifully presented. We enjoy all inclusive travel and have been fortunate enough to experience several resorts in several destinations and this was one of if not the best! The accommodations are very nice, comfortable and maid service kept them immaculate. All of the staff were very accommodating and went out of their way to make sure that this was a very special week for all of us. Don't hesitate to stay here. The beach is smaller than some but the water was calm and so everyone at the beach enjoyed it very much. I cannot say enough about the service, accommodations, food and staff at the resort. Don't even think about the negative reviews as we didn't experience any of the problems that have been mentioned!

Room Tip: We stayed in building 3 and it seemed a bit quieter than other parts of the resort as the suites wer...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles Town, WV
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 10, 2013

Just got back from a 5 day, 4 night stay at Secrets St. James....this place is absolutely fantastic. :) When we checked in we were offered an upgrade from our ocean view room to an oceanfront room with preferred guest status. My husband insisted on upgrading since there is no place on the resort where you can get free WiFi. I thought the upgrade was worth it, we had access to the preferred guest facilities which had a great selection of wine and finger foods daily. We were able to lay in bed and have a view of the ocean. We were only able to get bottled Red Stripe at the preferred clubs it was on tap at the other bars. The preferred beach and pool were both quieter and more relaxing. I don't think it's a must but something to consider if you prefer a quiet vacation or if you want that extra special vacation with 5 cherries on top.

Our favorite restaurant was Bordeaux the French restaurant. All the restaurants were great, the food was superb. Our favorite lunch spot was Oceana Grill, the rasta pizza and fish sandwich are delish. I can definitely see how if you aren't traveling with your significant other there can be bathroom privacy concerns. There is a frosted door to the toilet and the shower. The area by the sink is pretty open with a sliding frosted privacy glass door on one side and a sheer room separator. The service from the staff was great. We did bring ones for tips. This was the best pool and jacuzzi spa setup I've seen, very serene and relaxing. We had a wonderful relaxing time, we didn't leave the resort. The 24 hour room service was definitely a plus. The chips con queso was my favorite late night snack. The facilities were definitely well kept. The bartenders at Desires are the best!! :) My only suggestion is for the servers to come around more often at the preferred pool and beach since there isn't a swim-up pool bar in those pools. We had a fantastic, relaxing time at Secrets definitely looking forward to going back....in my mind I never left, I'm still there on vacation. ;)

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank wvnovatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 10, 2013

I just returned from this resort with my partner for his 50th birthday. Cannot see how anyone can complain it was fantastic everything you needed and beyond our expectations. Staff were accommodating for every need. Will definitely go again and thinking of getting married there next year


Lorrie and Sam
Sanderstead

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Lorrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, June 18, 2013
Dear Valued Guest:

It was our absolute pleasure of hosting you on your recent stay here with us and we do hope you choose Secrets St James to be of service to you yet once again for your wedding vacation destination of choice.

We certainly appreciate you sharing your experience with us via Trip Advisor and are extremely happy to know that both you and your partner enjoyed every bit of your stay with us as it was ‘fantastic’ and your expectations were exceeded. It is indeed fulfilling to hear that our team members were very accommodating for your every need.

We look forward to welcoming you back Home soon.

Best regards,
Christina Smith
E-concierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 10, 2013

Spent my honeymoon here May 27 - Jun 1, 2013. I really had a great time. The food was great with plenty options. Love the variety of restaurants. The staff were super great. The room and grounds are kept clean which is great. My only draw back was that internet was at a daily charge of $15.

Overall GREAT place to stay!

PROs CONs
Food Not Included Internet
Service/Staff
Beautiful Grounds and Beach
Clean

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nat W Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, June 18, 2013
Dear Valued Guest:

We thank you for having taken the time to share your experience with us via Trip Advisor.

Guests’ satisfaction is of great importance to us and it does please us to know that you did enjoy our Resort, as well as the service provided from our wonderful staff members. We are happy to know that the food was great and you were satisfied with the abundance of choices provided.

In regards to the internet, Wi-Fi for our guests booked in the Junior Suite room category is at a cost of US$15.00 per day or US$0.50 per minute and for our guests booked in the Junior Suite Preferred Club room category, this is complimentary. You can also visit the business center located on property which is an external provider who offers Wireless Internet Packages available at quoted rates.

I am happy to advise that changes have been made and will soon have what we call ‘unlimited connectivity’ (free Wi-Fi, international calls etc.), for all guests staying at our Resort.

Once again thanks for your feedback and we look forward to welcoming you back Home.

Best regards,
Christina Smith
E-concierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2013

I can't really say much, all I can say is the place exceeded my expectations. Got married there on 11the April. Everybody who worked there was extremely helpful. If there was something not right the team would go to any lengths to correct it and they did. Simone did a wonderful job coordinating our wedding. Tegreary did a wonderful job in assisting that our experience was one to remember. The bar staff in all the bars especially the small lobby bar with the piano in wild orchid was exceptional. Made us all feel like we were part of the family
Will be returning again same time next year for our one year anniversary.

  • Stayed April 2013
    • Value
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    • Service
Helpful?
1 Thank AbbasuddinAhmed80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, June 18, 2013
Dear Valued Guest:

We want to thank you for providing us with the opportunity to be of service to you and equally pleased that we were able to exceed your expectations.

We certainly appreciate you posting your review to Trip Advisor and are happy to know that our team went the extra mile to ensure that your wedding was a spectacular one and your stay overall was a ‘lifetime experience’.

It is indeed joyful to know that you felt a part of our family here at Secrets St. James and we are anxiously awaiting your return next year. We look forward to welcoming you back Home with warm smiles.

Best regards,
Christina Smith
E-concierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets St. James Montego Bay

Property: Secrets St. James Montego Bay
Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
#11 Family Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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