If you've booked here, you won't be disappointed! End of story .. If, like my partner and I, your going here and your trawling through reviews on here looking for impartial reassurance you'll have a great holiday, you will!! .. Read on ..
Before arrival: sent a few emails to the resort prior to the holiday and all were answered quickly, and without issue, put us at ease a little before we even left the UK. Full marks there.
Transfer/arrival: airport in Jamaica, pretty good actually, no real complaints. Transfer was a little shoddy to be honest, and was approached by the driver, his 'luggage man' and another random in less than 5 minutes offering me 'some good stuff'! A polite, but firm no and they left you alone. Could be a little intimidating though for some, still, 20 mins later your in resort, transfer was swift, no other complaints.
Check in: Bell Boys immediately sorting your luggage when u step off the transfer, walked into an air-conditioned reception, cold towel offered and a drink in your hand before you know it! Great welcome. Swift check in with front desk staff and off to the room almost immediately. Top drawer.
Room: awesome! We were in 3409 St James Side, standard suite, 4th floor, right at the front of the block overlooking the sea. Suites are exactly as pictured/explained in brochures, clean, spacious, jacuzzi bath, waterfall shower, twin sinks, sofa area and large balcony with furniture. Yes, the air conditioning could have been a couple of degrees cooler, and the mini fridge for that matter, but these are the only issues you'll face! loads of channels on the wall mounted flatscreen tv (look out for channel 115, a little unexpected and could offend and defo doesn't appear in the brochure!) overall, room was fantastic and anyone moaning about them are simply talking rubbish or having a one in million bad experience, if you are one of them then you've simply been incredibly unlucky.
Bars: no complaints at all with any of them. Daytime bars, Marlin and Barracuda Beach Bars, well set out, comfortable to chill at, good service and selection. Swim up bar, again, no issues. Could get a little rowdy in the afternoons with drunk patrons from the U.S, but could be avoided without issue. In the evening the Piano Bar was the most popular with sing along by the piano, and great outside seating and decking overlooking the bay. The lobby bars, St James and Wild Orchid, were quiet, refined and air conditioned and for decent top shelf imported spirits are the place to be, Absolut and Grey Goose Vodka's, Special Reserve Rums, Tanqueray and Bombay Sapphire Gins, JW Black Label and Jack Daniels to name a few! Quality. All the bars offered quality, swift, friendly service. Those of you who moan about the odd bit of slower service and a drink maybe being temporarily unavailable due to stock issues need to be a little more realistic, drink something different for a short while and have some respect for the hard working staff!
Restaurants/Food: all excellent! Let's dispel one ridiculous opinion, those people moaning about the 'walk' to the restaurants are just lazy! They are all within 2-3 mins of wherever you are in the resort at the most! A quick stroll down the pathways alongside the sea and beach or through the accommodation and respective lobbys and your there! All the ala carte restaurants are fantastic, and the buffet style meals are also great. Plenty of quality selection and many things cooked fresh in front of you breakfast, lunch and dinner. No complaints. Only other things to mention 'foodwise' are, there's nothing wrong with the room service! Try it! We did, including champagne to the room, no issues. Little snacks can be had from the coffee bar in the shopping area during the day, and late night buffet snacks can be had to out the front of the El Patio restaurant. The help yourself Mr Whippy style ice cream machine was a nice touch to. Overall, the food was quality 24/7, anyone moaning about it is simply overly fussy or just plain wrong!
Staff: we've mentioned the staff that deserved mentioning on the Facebook page so won't repeat them here, to be honest, a few members of staff were a little unapproachable and unfriendly but this was very few and didn't effect our stay. Overall, staff were great, no major issues.
Watersports: all available easily on a daily basis right from the beach. All motorised stuff you paid for, all non motorised (kayaks, Hobbie Kat and guided Snorkelling trips were
part of your all inclusive) we paid for and did banana boat, tubing, parasail, glass bottom boat and snorkel trip out to the Marina on the glass bottom boat - all were awesome! I'm a keen snorkeller, took my own gear, and was out everyday, twice a day including the trip out to the Marina, loads to see, was awesome! Sting Rays, huge jellyfish, huge schools of fish, lobster, starfish to name but a few of the sight! and great coral reefs! Enjoy!
Thanks Secrets, too many staff to praise so if you're reading this management I'll refer you to the Facebook page!
Quick hello to the great friends who we met, you know who you are!
We had a great holiday and on reading some of the negative nitpicking on here we were a little pensive before arriving. That said, as I suspected, all the nitpicking was unwarranted and in the most part just ridiculous. The Resort is beautiful, well equipped, well managed, with a plethera of top quality facilities, bars and food and great staff. Keep an open mind, nobodies perfect! You'll have a great time!
Any questions, don't hesitate to ask.
James and Hazel, Rm 3409, 22nd Sept-7th Oct
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- Also Known As:
- Secrets St James Hotel Montego Bay