The first day of arrival check in went smooth but unfortunately we were placed in the incorrect level of room that also had air conditioning issues and had to be moved. Although I had to repack all our belongings I was satisfied with the level of urgency that was placed on our situation that Nodia provided and had us transferred to the correct room we were entitled to from the beginning which was located in the Preferred suits in a timely manner.
We wanted to express our overwhelming level of appreciation for the attention provided by Nodia and her drive to provide us with excellent customer service with a smile.
We will be seeing you in the near feature and have told all our friends & family about our great experience at Secrets Spa resort recommending the resort giving all Gold stars.
Great food, service, pools, drinks, all around greta place to vacation with that special someone.
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- Also Known As:
- Secrets St James Hotel Montego Bay