Background: We are in our early 40’s, been to multiple Sandals Resorts and have always had a good time. We have tried other AI resorts or cruises and we always find we are more satisfied with the Sandals product. We know they are not perfect, but we have never had a bad trip at Sandals. For New Years Eve we’ve been to parties, hosted parties and even went to Las Vegas. My husband and I wanted to try something different. We wanted to go for a long weekend “out of the country” and in a warm place for NYE.
Prior to us leaving I had read many reviews on Sandals Carlyle Inn. Due to the price, short location from the airport, and proximity to the other Sandals properties we chose SCI. We were anxious but still a little nervous going to the Inn. We don’t like really large resorts, but we didn’t want one that was too small.
Flights/Customs: We flew Delta on the 5 am flight and got to Jamaica around 4pm. This flight and customs went smoothly. Our flight home we had a 3 hr. delay in MSP. This wasn’t fun sitting in the airport until 1:30 am before they canceled our flight; but Delta gave us food vouchers, taxi vouchers, paid for the hotel, $50.00 for each of us and then delivered our luggage to our home.
Resort: After going through customs, and stopping quickly at the Sandals lounge, in the airport, we were off to the Inn. From the moment we got to the resort we knew everything would be “no problem”!!! We were greeted with the usual Sandals greetings of drinks and a cool washcloth while we checked in. We were then taken to our room on the 3rd floor with a great view overlooking the pool and the public beach. We booked our vacation with Amy McHugh from Dream Makers Vacation Service. And I know she is the reason for getting the perfect room location. We love a view and it couldn’t have been a better location. We enjoyed waking up and sitting on the balcony and having coffee, or just relaxing on the balcony in the evening. I thought we’d use the 24 room service more, but it was just as easy to walk to one of the restaurants. I did miss getting the newsletter that tells you what is happening daily on the resort. We did get one the last night we were there.
The resort is small and quaint but it was very welcoming and every employee on the resort was very friendly and had true concern that you were having fun and enjoying your vacation. Cheryl Brown and her staff put on a great New Years Eve Gala with decorations, entertainment, food, drinks and great involvement from the staff. We had the best NYE ever. We appreciate all the hard work the staff put into getting the resort ready and taking it down. They worked very hard and it looked wonderful!
Our favorite restaurant at SCI was the Carlyle. Every meal we had there was great. The staff was very attentive and the chef even came out to ask how everything was. Breakfast at The Bay Window was good also. My only complaint would be that I missed having mimosas in the morning. I asked for one, but never got it. They could have a place near the buffet, like some other Sandals, where you could serve yourself. The service was always very friendly here. Devon and the staff always made sure you were satisfied.
We never had to wait long for a drink at the bar and the bartenders were always having fun and interacting and showing the guest tricks. I also noticed that they still had the “top shelf” liquor at SCI (Appleton & Bombay) where as at the other resorts (SMB & SRC) they didn’t have top shelf liquor.
Our room was decent size and updated. The bathroom was small, but was still updated. The housekeeping staff always had our room cleaned, stocked with adequate linen and made sure the fridge was stocked with plenty of water and diet cola. They did a great job. Thanks Maxine.
One of the nights we came “home” we opened the room door and there were candles lit all over the room and a bottle of champagne. That was a big unexpected surprise!!! I have a feeling that Amy keeping in contact with Lisa G. and Cheryl had something to do with this all! Thanks!
Some people have commented about the car alarms going off and loud music from the public beach. Yes there was car alarms going off, but when we closed our doors at night we could barely hear them. They weren't any bother to us at all. I hear more alarms going off daily in our house such as the microwave, washer dryer, and oven. Don't let the alarm sounds deter you from going.
Other resorts: We took the shuttle to visit SMB and SRC. I liked the beach at SMB. It was nice with fine white sand and not crowded. A couple nights we went to the resort for drinks. We also stopped at Cricketers to eat and have drinks. We were expecting Cricketers to be similar to The Pub at SGSL. Not even close. It was very small, not many options on the menu, not the best food (my husband’s meal was good, but mine was uneatable- boney, and fatty) and the pub is VERY COLD! During our couple times at SMB and interacting with multiple SMB staff we never got a very friendly or welcoming feeling. The staff just seemed to be working to get a paycheck and not enjoying their jobs. We did go to SRC multiple times too. This resort has a lot of action and interaction with the Playmakers. We didn’t get there until maybe 9:30 am so there was never chairs by the pool, so we were on the beach. We had stayed at SRC many years ago so it was nice to see what had changed or been updated. We enjoyed our time we spent there. We ate at the Grill and always had a good meal. We also went to Cricketers for dinner one night. The staff was very entertaining and the food good. Since we weren’t in Jamaica long we didn’t make reservations at any restaurant off the resort (SCI). We usually eat later and go on vacations to not be on a schedule. We did eat at the Regency Suite and had a good meal. I had surf and turf. My only recommendation for others is to remember to bring a watch for daytime. We didn’t, so we had to ask bartenders what time it was so we didn’t miss the shuttle. That didn’t always work well for us. We missed the shuttle 3 times!!!!! Oh well, that meant more time on the beach or at the beach bar!! It did work out well in the end, but next time I’ll bring a watch.
I have to say we had a great time at SCI and would definitely go back. Now I know what everyone meant by the personable staff at SCI. They were right. The staff was amazing, from the time we checked in until we left. I liked how it was a smaller resort and all the staff helped out with other duties such as the maintenance guy helping the bellman, the pool guy getting guests drinks and even the ladies in the Spa asking if we wanted a drink. We didn’t need one, but it was the thought that counted. Cheryl and her staff all work well together. I am so glad I got to meet them. Thanks for making our trip memorable. Thank you Amy for all you did too! We know your knowledge and contacts with Sandals helped make our vacation amazing and special.
- Official Description (provided by the hotel):
- •A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Prestigia, Evoline ltd, Priceline, getaroom.com, TripOnline SA, HotelQuickly and Cancelon so you can book your Sandals Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sandals Carlyle Hotel Montego Bay
- Sandals Hotel Montego Bay
- Sandals Inn Jamaica
- Sandals Jamaica
- Sandals Montego Bay
- Sandals Inn Montego Bay