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“Smallest Resort withThe Biggest Heart”
Review of Sandals Inn

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Sandals Inn
Ranked #15 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed May 4, 2014

This stay was our tenth time back to Sandals,and our ninth stay at the Carlyle. We love coming back home for Reunion Week; Kaveen, Doreen,Craig,Tee Jay, Eric,Lamaar,Richard,Mr.Nibbles,Mr.Kawashie,and Chris Elliott the GM are just a few of the people who made it such a memorable vacation. They go above and beyond to make sure that your having a good time. My husband had broken his ankle in January & had only had his cast removed one month before we went to the Carlyle. The staff couldn't do enough for him,they were all so caring and helpful, propping his foot up,as well as an unlimited supply of ice to keep the swelling down. I couldn't think of a better place to mend a broken ankle with all the smiles and helpful staff.The food and drinks are awesome as always, as well as our day trip for reunion week. We get to see more Jamacian culture every time we come back and it feels great to be welcomed back with open arms and hugs.The Sunset Cruise on The Red Dread Sandals party boat was the last day of Reunion Week was the perfect way to end a fun filled week.
I can't say enough about the people who make the Sandals Carlyle so special. We just got home and are already pricing for next year.

Room Tip: The pool view is amazing and you can see the ocean as well.
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  • Stayed: April 2014, traveled as a couple
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1  Thank pdisenor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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581 - 587 of 1,774 reviews

Reviewed May 2, 2014

Returned from this little Sandals Jewel on April 29. It is truly a special place, the staff are a notch above the rest. We stay in the butler level and no wish was too great for them to make happen. It was also Sandals Reunion Week while we were there.( It is a week of parties, trips and activities for returning guest) and I must say that it was the most fun we have had at any Sandals Reunion and we have done 7 so far. Keveen, Doreen, Chris and the rest of the staff out did themselves. Even with all of the craziness of the fire just three weeks before. Speaking of the fire you would not have even known there was a fire unless you were told or knew about it. This being our 4th stay here, we found everything to be of the same high standards as always. This is truly a place where you can get to see the real Jamaica, not just locked behind high walls and gates. The local people are friendly and please do not afraid to use the beach across the road. You will not be harm or harassed, just let them know you are here for a swim and say respect Mon. This truly a place where the staff know you and the guest can get to know each other. Everyone from the security, bar staff, housekeeping, playmakers, gardeners, and all of the other staff will stop to talk to you and make sure you are having the best vacation possible with them. We are already booked to return to this little jewel twice in 2015 and are looking forward to returning home to the Sandals Carlyle Inn.

  • Stayed: April 2014, traveled as a couple
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3  Thank hgglfg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

Trust me on this. The staff here is amazing. The resort is small so getting individual service here was a plus. This was our first visit and we were only here for 4 days. The staff made us feel as we knew each other for years. They offered polite, friendly and cheerful conversations every day and even hugs when we arrived and left. The staff always took the time to give full attention to their guests. It was great that they put the guests first above what I am sure any work they had to complete. Special recognition to the Manager, the two woman who work the desk just outside the lobby to the right. All of the staff at the front desk and the bar staff. We enjoyed our time here.

Room Tip: I would select the first floor. I like the convenience of getting in and out quick.
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  • Stayed: April 2014, traveled as a couple
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1  Thank bill m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Inn, responded to this reviewResponded May 3, 2014

Hello Bill,

We agree, our staff members' genuinely warm spirits and friendly attitudes truly make our guests feel like they are coming home! They will greatly appreciate all of your kind mentions and that you took the time to recognize all of their hard work. Thank you for your review and we cannot wait to welcome you back again!
Happy Travels!

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Reviewed May 1, 2014 via mobile

We just got back from the Carlyle yesterday and I'm not going to lie some of the reviews on here made me a little nervous! As with all things there is good and bad! I'll start with the bad...the pictures online are photoshopped like crazy!!! The resort is actually across a street from the beach not on the beach. Also during the weekend the public beach is a local hangout and can get a little loud...never kept me from sleeping! Now on the the good! The public beach is crowded during the weekend but everyone is very friendly and we actually enjoyed watching them playing games and dancing on the beach! When we arrived we were escorted into a nice sitting room where it seemed all of the staff including the GM came to welcome us! Everyone here is beyond friendly! Seriously by day 2 they call you by name! We had a butler suite (if you are trying to decide if it is worth it...it is!) and Niegal and Dorian were wonderful!! I can't say enough of the fun surprises they had in store for us! This is a smaller more relaxing resort and we thought we would mainly spend the days at the other properties and come back to sleep. Boy were we wrong! We love the Carlyle so much we only left for one morning and came back shortly after to spend time at our pool. The entertainment around the pool with Ritchie Rich was fun (sometimes corny but fun). The drinks were amazing...try a Jamaican smile or five! Nibbles is a great snack bar...call him Mr Nibbles and try the jerk nachos! I'm still craving them!!! Tee Jay your pool service was great! Our room was nice not amazing but nice...very clean! Third floor rooms have been renovated. All in all it was an amazing vacation and we are already planning our next vacation back to the Carlyle. Go you will fall in love with this place and the people! They might have more amenities at the other locations, but they don't have the people! I actually cried when we left and several of the staff came to the shuttle to hug us goodbye! Go you will surprised beyond your expectations!

Stayed: May 2014, traveled as a couple
4  Thank Ble0830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Inn, responded to this reviewResponded May 3, 2014

Thank you so much for your heartfelt review!

We are pleased that you loved your stay at Sandals Carlyle Inn and spending time with our amazing staff members. They truly will go the extra mile to see that our guests are completely satisfied and their efforts are able to shine through reviews like yours! Thank you for sharing and we hope to see you again soon!

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Reviewed April 29, 2014

This was our first trip to Jamaicia and to Sandals. We chose the Carlyle for its intamacy. We didn't want to get "lost" in the big resorts. We arrived mid week and the staff was excellent. Shanetta at the front desk, Floyd at the bar, and Tee Jay around the pool to name a few. The start of the second week was "Reunion week", and not being returning guests, we got overlooked for "Reunion" guests. While at Royal Caribbean, we were actully ingored for over 30 minutes at one bar. All in all it was a fun adventure, our only advice to first timers at Sandals is to avoid "Reunion" week.

  • Stayed: April 2014, traveled as a couple
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Thank robert d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Inn, responded to this reviewResponded May 3, 2014

Thank you for your review, Robert.

We are happy that you enjoyed the quiet intimacy of Sandals Carlyle Inn and had a great time getting to know our staff members. We apologize if you felt overlooked at any point during your stay, as you are all our valued guests. We hope that you will return and we can make this up to you by providing the exceptional service for which we are known, from beginning to end.

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Reviewed April 24, 2014

My husband and I just returned from our 12th trip to Jamaica. We had planned an 8 day stay at The Carlyle and had been looking forward to it for a year (we go every year). We received the news before our April 4th trip that we would be relocated to the Whitehouse, due to a fire at The Carlyle. We were saddened for the establishment, staff, and of course for ourselves, as we could not go "home". We had prayed they would be ready, but they weren't and got our mind set to go to The Whitehouse and enjoy.

Don't get me wrong, The Whitehouse was beautiful, the restaurants were wonderful, and the beach breathtaking (the one negative I have is the staff seemed cold).Our highlight at the Whitehouse was being able to spend some time with Rory Franksen, we are always happy to see Rory and hear him
sing.

We have been to several Sandals locations, and have been pleased, BUT they are not The Carlyle!!! By Wednesday the 9th we heard that The Carlyle would be open on the 10th, we contacted our absolutely wonderful TA, Penny Sheldon, who worked her magic and got us a transfer right away. She is the best, always there to help when we need her!! ANd I must say that the last 2 days of our vacation were the highlight!

We were home!! And for my birthday no less!! What service and kind people! There is not one employee that is not superb. Christopher Elliott is so kind and personable. Doreen and Kaveen are remarkable, and so very sweet and helpful.

The guys at the bar? Can't say enough. I don't dare name them all as I am afraid to miss someone - oh I'll try, Daveen, Lemar, Floyd (ugghhh, I knew I would forget)

Shane the photographer is great, Mr. Nibbles wonderful, Fitzroy amazing, William made a killer omelet, Kimberly was a very sweet waitress. T.J. kept the pool spotless, and Richie Rich was full of fun. The front desk people are great, Mr. Brown the shuttle driver is also a very sweet man.

Everyone remembers you from year to year, and treats you like family. We received our free trip this year at The Whitehouse, and my only regret was not to receive it at "home".

So, did the folks at Carlyle let a fire stop them? No way!! They are unstoppable! The kitchen may not have been back to 100% when we were there, but did we care? Nope! We were well taken care of as they figured out how to accommodate with what they had fully functioning.

We love all of the staff and thank them for the great 2 days, was so sad to leave, but at least we were able to get a little fix until next time.

If I missed anyone, I'm sorry. As not one member should be forgotten, and I know as soon as I am done with this review, I will remember all names!!! Thank you! Thank you! Thank you!

  • Stayed: April 2014, traveled as a couple
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1  Thank ammykea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Inn, responded to this reviewResponded April 26, 2014

Thank you so much for your review. We're thrilled that you enjoyed every minute of your stay at Sandals Carlyle. We love to hear our guests boast of the incredible moments shared at our resort. We can't wait to welcome you back for another great stay!

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Reviewed April 21, 2014

This might be the smallest resort out of the 3 Sandal Resorts, but it had the best customer service out of them all! We were greeted by the Hotel Manager,Kwashi and Front Desk Clerk, Sashanna with a cooling wash cloth that was previously soaked in water and lemon grass then given their special Jamacain Smile from their Bar (Yummy!!). We also got much help from the other Front Desk Clerks; Michael and Shanetta with pleasant guidance to all questions asked. When asked for help with our AC in our room the Maintenance worker; Anthony asked if we were going to stay to experience their Jamaican food at their Jamaican Night event later that night by the pool and we discussed that we couldn't wait since we were too hungry to wait for that and Anthony helped us get cheese and crackers with fruit to hold us over until then. We were glad we waited for Jamaican Night, the food was great and the Jamaican Dancers that performed was something you wouldn't want to miss!! We also had great service with the Waiters Darwin and Dane which was there every morning to serve us breakfast with a smile! We were impressed when entering back into our room at the end of the day to see our bed turned down with a beautiful swan with flowers made out of a bath towel sitting on top. We got to meet the housekeepers that did a wonderful job cleaning our room, her name was....Nicole. What a pleasant stay!! The rooms need a little upgrade and new carpet, but for the amount of time that we stayed in the room was very little.....we would have to say the rooms were very clean! I just loved this resort for the customer service alone and thought after visiting the other 2 Sandals Resorts that this was the best customer service out of them all!! We wouldn't mind visiting again!

Room Tip: The best service with great food! And don't forget to have a Jamaica Smile drink!!! :-)
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  • Stayed: April 2014, traveled with family
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3  Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Inn, responded to this reviewResponded April 26, 2014

Thank you for your review of Sandals Carlyle. We're so delighted to read that your vacation was such a wonderful experience at our resort. Our staff is known to take excellent care of each guest and I'm so happy that your stay was nothing short of extraordinary.

We can't wait to welcome you back for another great stay in the near future!

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Additional Information about Sandals Inn

Address: Kent Avenue, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#12 Top resorts Hotel in Montego Bay
#13 Spa Hotel in Montego Bay
Price Range: $308 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandals Inn 3*
Number of rooms: 52
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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