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“Wonderful time at the Carlyle Inn”
Review of Sandals Inn

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Sandals Inn
Ranked #15 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed July 18, 2013

My husband and I stayed at the Sandals Carlyle Inn July 6th-13th. We had a wonderful time! The resort is on the smaller side. This is our 4th Sandals vacation and normally we stay at the larger resorts. But because the reviews were so good I wanted to try this charming place. The staff and guest really do make your stay great! At the larger resorts the guest aren't normally very friendly. But because the resort is small you get to know the other guest very well. We met people from all over the world. We made some great Scottish and Arkansas friends and had a lot of late night fun playing zoomie zoomie at the bar. Get to know Denise the bartender she makes the best I've ever had dirty banana!! She is so sweet and has a kind heart. Also, Nibbles Grill has great food, especially the jerk chicken, Willie (Prince William) is what my husband and I dubbed him loves to cook and will make you a great late night snack. We were on the 3rd floor next to the street #321. It was a loud spot but we use a white noise app of my phone and it worked to drown out the street noise while sleeping. During the day we didn't mind the noise at all. We enjoyed sitting on the balcony watching the locals interact and looking at the beautiful ocean view. Most days we went to the beach at Sandals Montego Bay, we liked the deeper water there. It's great to be able to spend time at all 3 resorts. The restaurants are all very good, but to be honest the food at the Carlyle was above par. The chefs are top notch. The play makers Jerome and Andre kept the nights fun dancing or playing zoomie zommie at the bar. Our butlers Jevon and Dennis did a great job along with the entire staff. If you are a perfectionist this may not be the place for you. But if you want to save at least a thousand dollars and still get all the amenities of the larger resorts this is the place for you!

Room Tip: If you want less noise stay on the garden side of the resort.
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  • Stayed: July 2013, traveled as a couple
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1  Thank jlav3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 20, 2013

Thank you for your excellent review of Sandals Carlyle. We are thrilled to read that you had such a wonderful experience at our resort. Our standards are very high when it comes to providing superb customer service and offering stellar accommodations. We are happy that we were able to meet our standards and exceed your expectations in every area.

We can't wait to welcome you back!

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Reviewed July 14, 2013

Our vacation to Jamaica was made wonderful because of the staff at Sandals Carlyle. Not only was the resort beautiful beautiful but it was small enough that that you learned who everyone was. There was not a staff member that didn't have smile and speak to you when you walked by. I would like to say that there were a few people that really made our stay great and still put a smile on our faces just talking about them.... Denise was by far the best behind the bar, never had an empty glass and the drinks were great. If you are there ask her for her famous "dirty banana." Its the best. At the grill, "Nibble's", I have to hive to give 2 shout outs. Our girl Lian was amazing and one of the friendliest people I have ever met and then "prince William" kept the food coming late night. You 2 were awesome. Then Jerome, man you kept the vacation fun. No one could keep everyone on there feet like he could. There was no way to ever be bored when he was there. And last but not least was oir butler staff. Jevan and Dennis were great. (Darwin was still in training but was great). There are no complaints about our stay. If there is one improvement that could be made it would be the beach but I would gladly give it IP for the people and service. Can't wait to go back.

  • Stayed: July 2013
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1  Thank cjarrett01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 20, 2013

Thank you so much for your great review of Sandals Carlyle. We're delighted to read that your stay was an amazing and exciting experience. It's good to see that you were able to fully enjoy our wonderful included amenities and activities as well as our beautiful property.

We can't wait to welcome you back soon.

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Reviewed July 8, 2013

So many things to say I really do not know where to start. This was our first time to Jamaica and we honestly did not know what to expect.
Within 5 minutes of us arriving from the airport we were greeted by our estranged sister Danesha (I can’t bring myself to call her our Butler, as she felt like family by time we left) with cool towels and a refreshing drink. She gave us an introductory tour and showed us around made sure our room was up to expectation and then excused herself so that we could settle in.
From that moment on time for us seemed to mean nothing and we had nothing to worry about as the staff made sure everything was taken care. Mind you we were here for our wedding and that can be nerve wracking, but as soon as we calmed down and let the staff take care of things, well it just became easier.
Later that evening after a long nap we called down and my estranged brother Dennis recommended just simple cheeseburger/fries and some cookies for a snack, my goodness the man knows how to make a recommendation! We were tired from the trip, didn’t feel like doing much and just wanted something to eat.
Going to skip ahead a couple days to our wedding as time means nothing when staying at the Carlyle. Our wedding planner Deano (I hope I spelled that right) was awesome! He went out of his way to make some special arrangements and to make sure everything was perfect. And it was. From meeting the photographer Shane to the Reverend Coates, everyone was absolutely wonderful.
A couple things I would like to point out.
Yes the beach here is a public one and it can get crowded. On the weekends the local people do like to party. But I honestly did not think it was a big deal. A 5 minute bus ride and you are at all the beach you can handle. And honestly, we went to the other resorts and could not wait to get back home to the Carlyle. Yes I say home because that is the way the entire staff made us feel. So if you think the noise may be an issue, ask for one of the rooms facing the garden.
I could go on and on about this place for hours. But I will try to simply wrap it up as it felt like home to my wife and I. The staff (All of them) felt like family. And we are booking our 1st year anniversary here and I will be counting the days until I can forget about time for a few days and visit with my new family and friends.
Sincerely
Michael and Susan Frank

Room Tip: Get the Butler service rooms. You will not regret it. If noise from the beach is a problem. Reques...
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  • Stayed: June 2013, traveled as a couple
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5  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 13, 2013

Thank you so much for your review of Sandals Carlyle. We're so happy to read of your amazing destination wedding with us. It was an honor to be a part of your special day. You were happy with our intimate resort and your wonderful stay and we are thrilled to know this.

We look forward to welcoming you back for another stellar experience!


Sincerely,
Cassie C.

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Reviewed July 6, 2013

My husband and I were here for our honeymoon in 2011. This might be the smallest resort that Sandals has to offer but they had the best customer service and entertainment! We had a great time and besides a slight ant issue in our room one night, we really enjoyed our stay! The shuttle service allows you to visit the three other Sandals resorts in Montego Bay so you get the best of both worlds in food, excursions, and entertainment! We are headed to Sandals Grand Riviera in August! So excited!

  • Stayed: August 2012, traveled as a couple
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Thank Nadia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 20, 2013

We're so thrilled to read of your awesome honeymoon at Sandals Carlyle. We always strive to offer the best in accommodations, amenities, fine dining and customer service. Thank you for your review.

Have a wonderful stay at Sandals Grande Riviera in August!

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Reviewed July 6, 2013

Me and my wife went for our 25th wedding anniversary and stayed at the Carlyle inn. First if you stay at one of Sandals on the island you can travel by one of Sandals busses to all of the other
destinations on the island free and eat and play at all of their functions. We upgraded to the balcony ocean view and when you looked out our balcony you can see the pool and the ocean..
the staff was fantastic and the room was clean and the bed was comfortable. We had dinner served on our balcony by the wait staff and the food was great...This is a all inclusive resort and everything is included.. including alcohol... the one thing I can pass on is plan your dinners in advance for one their restaurants and get your reservations in quick !! some fill up fast. We also went and toured the rum making plantation which included the sea shore and could cliff jump into the ocean...there is also a great tour for the river falls which you can also zip line all the way down the center of the river ...use the guided tours available from sandals..be prepared to tip American money for anyone not directly working for sandals !!! go from march to June its the best time any later and it will be the rainy season !!

Room Tip: book the vacation from the sandals website at least 6-9 mos. in advanced ..
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  • Stayed: May 2013, traveled as a couple
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Thank Clarence I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 13, 2013

Thank you for taking the time to review our resort. We're so thrilled to read that you had such an amazing stay at Sandals Carlyle. It was such an honor to make your 25th Anniversary so much more special. We always strive to create memorable vacations for Two People in Love and I'm so happy that we were able to achieve that goal during your visit.

We can't wait to welcome you back for another incredible experience!


Sincerely,
Cassie C.

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Reviewed July 4, 2013

My husband and I just returned from our Honeymoon at the Sandals Carlyle in Montego Bay. It was an absolutely wonderful experience. The hotel is small, but it creates an intimate and personalized experience that we loved. On our second day there, the staff already knew our names, and anywhere we went we were greeted with smiles and offers of assistance. Our personal butler, Danesha, was an absolute jewel. She was never intrusive or pushy, but always available when needed and she made a relaxing vacation even better by arranging dinners, trips and special suprises for us that were all top notch. (Sidebar to Sandals....you might want to get this one into a management position quick!) Although we enjoyed the small, intimate setting of the Carlyle, we had access to 2 other resorts only 5 and 10 minutes away with an infinite number of dining options and activities. Lisa, the tour desk operator, was another fantastic asset. Overall, we would highly recommend this as a destination for couples looking to get away. The only negative in the entire experience was that Sandals booked our flights with Spirit Airlines. We had a 4 hour delay to Jamaica and a 3 hour delay back to the states. Not a single Spirit flight in either airport was on time, and the service was incredibly bad on top of that. We have talked about making Sandals an annual destination, but it won't happen if we have to fly Spirit. I highly recommend Sandals contract with a new airline. Othewise, great experience.

Room Tip: Ask for a room away from the street. The view is not as good, but if you like to sleep in, it will g...
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  • Stayed: June 2013, traveled as a couple
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Thank Nikay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 6, 2013

Thank you so much for your review of Sandals Carlyle. It sounds like you and your husband had a wonderful honeymoon. You enjoyed our intimate property as well as the exciting amenities of our other two resorts in Montego Bay.

We can't wait to welcome you back for another great experience.


Sincerely,
Cassie C.

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Reviewed July 4, 2013

We've visited every Sandal's property in Jamaica and the Carlyle was the only one we have never stayed at. We only had 5 days for this vacation and we wanted to be close to Montego Bay airport so we decided on the Carlyle.....it has to be one the best Sandal's (and they are all great) we've been to. The food, the staff, the rooms, the management of this property was excellent...as were all of the guests staying during that time (made so many new friends)

We enjoyed our stay so much, that we came home, booked flights and reserved 3 rooms in December. A Christmas gift for our two sons and their ladies.

  • Stayed: May 2013, traveled as a couple
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Thank Donna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Inn, responded to this reviewResponded July 6, 2013

We're thrilled to read of your great stay at Sandals Carlyle. It's such an honor to have loyal clients like yourselves who have made Sandals your vacation destination choice so many times. We're so happy that were able to meet and exceed your expectations during your stay.

Thank you for your review. We can't wait to offer you and your family an even better stay in December.


Sincerely,
Cassie C.

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Additional Information about Sandals Inn

Address: Kent Avenue, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#12 Top resorts Hotel in Montego Bay
#13 Spa Hotel in Montego Bay
Price Range: $298 - $652 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandals Inn 3*
Number of rooms: 52
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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