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“Perfect Honeymoon in a Perfect Hotel”
Review of Sandals Inn

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Sandals Inn
Ranked #15 of 63 Hotels in Montego Bay
Certificate of Excellence
Cape Girardeau, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Honeymoon in a Perfect Hotel”
Reviewed October 4, 2012

The Sandals Carlyle in Montego Bay is the smallest of the Sandals resorts, but it is big in customer service. The staff there treated us like family - by the second day, everyone knew our names and waited on us hand and foot. The rooms were clean, the staff was friendly and went out of their way to help us, and the general manager even called and got us reservations at a restaurant we'd been told was booked up.! When we arrived at the restaurant, it was to find that it was the best seat in the house.

Housekeeping and other staff were very responsive - they stocked our refrigerator with special drinks, opened the gift shop when we arrived late in the evening so my husband could buy sandals for me (I'd forgotten them), gave us help with anything we needed, and generally treated us like royalty.

We couldn't be happier with our honeymoon, and we are absolutely coming back for our anniversary. We'll never stay anywhere else when we go back to Jamaica.

Room Tip: We stayed in the Grand Luxe Ocean View Room, and we loved it. It overlooked the pool and the ocean...
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  • Stayed September 2012, traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 4, 2012

We stayed at Sandals Carlyle Inn for our honeymoon September 23-30 & it was everything we could have asked for! Upon arrival to the airport we were escorted into a comfortable lounge where we had refreshments while we waited on our shuttle to the resort. Once we got to the resort we were greeted by several staff members and immediately felt like we were right at home. Check in was a breeze and we were escorted to our room. We had a room on the garden side of the resort and the gardens are gorgeous. We were treated upon arrival by a bottle of chilled champagne in our room and breakfast in bed the next morning (since it was our honeymoon) By the very next morning it seemed as though the staff remembered our names and knew exactly who we were. Lance, the GM, is wonderful! Very nice man! Joanna, from Island Routes, set us up with several day long excursions (Dunns River Falls, bobsledding, ziplining, a day in Negril, and the Reggae Carribbean Cruise) Doreen, was so sweet to us. She never walked by without speaking and making sure we were okay. TJ kept our drinks filled by the pool & Shane captured all the memories on his camera. As far as entertainment goes, in my opinion Vanessa & Andre are the best! The restaurants were great (especially Nibbles & the steak Diane from the Carlyle) The bartenders are awesome & you have to try the Hummingbird! We loved being able to shuttle between Sandals MoBay & Sandals Royal, as well. It gave us the opportunity to enjoy their restaurants, drinks and beaches and still be able to return "home" at night! We loved coming back to our room every night and getting a newletter with the next days events. It gave us a chance to plan out our activities and what we were going to do the next day. We made so many wonderful memories and made so many new friends from all across the world (including the UK & Canada) that Sandals Carlyle will always be special to us! We are already talking about our next trip and we can't wait!

Room Tip: We had a garden side room & it was quiet.
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  • Stayed September 2012, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
Reviewed October 1, 2012

My wife and I celebrated our 16th anniversary by staying at the Sandals Carlyle Inn! The staff greeted us every time they saw us as if we had been longtime friends. Our Butler, Steven, took great care of us and was there in an instant each time we called! Andre and Vanessa did a fantastic job of keeping us entertained during the week with live music, a talent show, and skits that made us crack up laughing! Thank you for making our stay amazing!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pooley2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pingree Grove,IL
2 reviews
Reviewed September 29, 2012

We visited the Sandals Carlyle from Sept. 5th - Sept. 12th and loved every minute of it. This was our 5th time there and even though the name changed from Sandals Inn (which that was the name for 4 of the times we were there) to Sandals Carlyle we still were treated like King & Queen!! Lance the GM was great and never walked by you without saying hello and asking if all was going well. Stephen, our Butler was fantastic!! He could not have been more attentive and provided us with excellent service throughout our stay! The entire staff at the Carlyle is dedicated to making sure that their guests have the most memorable vacation ever. On the night of our 10th wedding anniversary we returned to our room to find the bed decorated, music softly playing, and chilled champagne by our bedside. What an awesome surprise!! We had many excellent meals, enjoyed snorkeling, glass bottom boat, and relaxing with our favorite drinks in hand. Our room was on the 3rd floor with an awesome view of the Caribbean Sea. We would reccomend Sandals Carlyle to anyone looking to spend sometime in paradise!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silversandals9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cardiff
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 28, 2012

Sandals Carlyle is a small intimate Sandals resort where ALL the staff know your name and it is their business to ensure that your holiday is the best you have ever had! Staying at this resort you have the best of both worlds, you are able to use the bigger resorts of Royal Caribbean and Montego Bay but come HOME to your resort the Carlyle.
Don't get me wrong the beaches and watersports of Mo Bay resort are amazing and the island at the Royal Carribbean is something to behold but there is nothing more satisfying than returning to the Carlyle where every member of staff knows your name and the bar staff have your drink waiting for you within 10 seconds of you being at the bar. We also got married at this resort and are so glad that we did. We had the best day and everything went to plan, the staff are well organised and it is their pleasure to do anything that you want them to do, it was amazing, the service was intimate and the pictures were to die for. Our friends are really jealous!

Please don't let the poor reviews of this hotel put you off. Yes they have a public beach across the road but the locals are friendly and if you don’t want to buy anything from them JUST SAY NO!

Reception staff are warm and welcoming, big thanks and shout out to Shaun and Tessa, Bar Staff Denise and Lemar, who knew what drink we wanted without even asking – Lemar can make a lethal cocktail!!!

The amazing Will at the grill with his amazing Jerk Chicken, there are so many people to mention it is going to be difficult to keep this short, big shout out to Dacia, Chelseia, Paul, general manager Lance, Vanessa 'at the Carlyle' Anthony in Maintainence and Del-Lloyd, also Doreen who is awesome!

It was a 9 hour flight and boy was it worth it, it was like a home from home. The food was delicious, cocktails to die for, room was really spacious, air conditioning very welcome after a long day in the sun. If you want out of this world customer service with the best of all of the watersports and beaches book the Sandals Carlyle! Thankyou for making our wedding and honeymoon so special - we will definately be returning!

Room Tip: Go for a room at the back, you dont get a balcony but it is quieter if this is what you want, otherw...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank welshlady1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 20, 2012

Carlyle is small, intimate and special.
Service is fantastic from everyone in all areas but our special thanks to TJ, Del Lloyd, Dacia, Anthony, Mr Paul, the pool guy, our maid and William the faboulous cook, Lance the GM who even played us a number on piano. Really just everyone who if we had no direct contact with made our day with a smile and a kind word.
Our main reason for booking was for the all inclusive package for certified divers which gave us both 2 dives everyday including equipment. Diving was fantastic - special thanks to diveguides at Mobay - Diggby, Lenny and Heinsworth (aka Fast Car) who rocks, all dives were guided, safe and fun. We dived everyday and the Carlyle laid on a taxi for us at no charge or fuss, to take us to the resort as it started before the shuttle.
We enjoyed the buzz, beautiful beach and watersports at Mobay when we wanted it but were delighted to return home to the Carlyle for peace and tranquility and a sense of homecoming.
TJ was always ready with our Jamaican smile drinks and his Jamaican smile.
Our room was at the back of the hotel on the 3rd floor, tiled, huge and spotless with AC on constant. Maid attended each day and there was a turn down service each night as well as 24 hour room service.
The beach is small, public and busy at weekends, the area is called Doctors cove as waters here contains a mineral thought to aid healing this is why many locals come here frequently. I do not know about this but can say the waters are spotless and we had a great time in them.
We had considered getting butler service but feel it was not required as there as so many staff all eager to make sure you are being properly attended to and most of the time anticipating your needs.
We really enjoyed the food here at both restaurants and Nibbles grill place (Williams jerk chicken and wings were to die for as was his homemade corncake). Entertainment was reasonably low key but that suited us and we still manged to be up dancing away a few nights.
We had a romantic, relaxing trip finished off by a brilliant massage on the last day.
We would happily return here again and would recomend to anyone who likes a small friendly relaxing hotel.

Room Tip: 3rd floor at back, rooms 317 or 316 these do not have balcony but are larger and peacefull
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pearl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belle Fourche, South Dakota, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2012

We went to the sandals Carlyle for our belated honeymoon. The staff was amazing and our butler was the best!!! It may be the smallest of the sandals resorts, but it was nice to come back to after a day at the beach or on an excursion. Would defiantly recommend!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Inn

Property: Sandals Inn
Address: Kent Avenue, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#9 Family Hotel in Montego Bay
#12 Top resorts Hotel in Montego Bay
#13 Spa Hotel in Montego Bay
#15 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sandals Inn 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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