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176
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Reviewed 3 weeks ago

Resort overall is beautiful. Stayed in the club level swim up and it was so worth it. The private car transfer from the airport, private check-in at the club lounge, to the club concierge who helped us get 2 reservations at the 2 popular reservation required restaurants. Want to give a special shoutout to the entertainment staff who put a lot of work into their events. Especially Javada, Ramon, and Adam. Definitely recommend this resort

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Culture49435849151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The pool for the Swim up rooms was great. The swim up bar pool is the smallest I have ever been to for Sandals (I have been to 5 Sandals). Food was very good however I would have liked a sit down restaurant for lunch (other than a buffet) like all the other Sandals resorts I have seen. We were there 7 days and it took until the 5th day to get robes for our room. The staff was extremely friendly.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank MSRILEY12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadel B, Online Review Coordinator at Sandals Montego Bay, responded to this reviewResponded 3 weeks ago

Hello and thank you for your review of Sandals Montego Bay. We are pleased to read of the positive aspects of your stay; however we deeply regret any dissatisfaction. At Sandals, we strive to deliver an exceptional vacation experience and exceed our guests’ expectations. We remain dedicated to our guests’ satisfaction which is why we value such feedback as it is instrumental in the growth of our brand. We deeply regret any inconvenience and do hope for another opportunity to deliver to you, the true five star experience we have become well known for, in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Antonette our server at the Italian Restaurant gave us fantastic service throughout both of our visits. She was great with remembering our orders and served us in a timely and yet unrushed pace. Her sense of humour made for a great evening! The food was fantastic.
5 Stars all around!

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank 927bernardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Our stay was amazing, Dwayne and Okeria were excellent butlers! Highly recommend butler suites. Romario H and so many more are excellent bartenders. Room was clean, only thing bad i can think of is the bottom mattress should be taken out and and the bed frame clean and dusted after every stay. We booked to go back January 2021! By far one of our favorite resorts!

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank carriev345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

What a wonderful trip we had to celebrate our anniversary. The staff was excellent from beginning to end. Food was awesome and we tried a variety of foods. Drinks were amazing. Plenty of activities, never bored.

Room tip: Beach front with club service.
Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Pdipalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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