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“Sandals Montego Bay versus Sandals Royal Caribbean”

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Sandals Montego Bay
Ranked #9 of 61 Hotels in Montego Bay
Certificate of Excellence
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Sandals Montego Bay versus Sandals Royal Caribbean”
Reviewed July 21, 2014

We love the facilities at Montego Bay especially the long beautiful beaches, the piano bar/swim up pool bar. Some of the help there is very friendly such as Leighton, Jacino, Terri-Ann, Mouse. However, we also had about 40% of the help act very unfriendly and almost rude at times. Overall Royal Caribbean's staff is much, much friendlier. We stayed at Royal Caribbean 3 years ago and visited again while we were at Montego Bay this time (a one day visit - stay at one, play at three plan). Verna, a special part of our first trip to RC, was still the bartender in the pool bar and we met 2 new friends, Garfield in the Cricketer and Hollywood playing volleyball who all made our visit to Royal Caribbean an absolute blast. We felt so welcome and laughed so hard that we cried. Garfield's laugh was contagious and made us want to come right back the next day. Hollywood was so crazy fun. Verna was her memorable sweet self sharing stories of her children and catching up with us. Of course we had to go to the private island while we were there. Overall, I loved both trips. Montego Bay was larger and had a few more water sports such as tubing and water skiing. Royal Caribbean has an amazing staff who make your stay a complete party and make you feel so welcome. The wonderful thing is that you can stay at one and visit the other ! What a bonus!! Thanks to those mentioned in this review and the others who made our trips memorable whose faces and kindness are remembered even if their names are not. Love, love, love Sandals!

Room Tip: We loved our room which was in SeaGrapes with an ocean view. We overlooked the piano/swim up bar an...
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,223 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,227)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 21, 2014

We loved our time at SMB! The property is incredibly beautiful and the staff is amazing! From the minute we got off of the plane to the minute we left the property, we were well taken care of. We got upgraded when we arrived to a beautiful room with a balcony overlooking the courtyard with an ocean view. Pools were relaxing, beaches clean, restaurants easy...great all the way around. I'd like to highlight some of the staff who went above and beyond to make our stay comfortable and fun: Shellion at the front desk is so professional and stayed on top of getting a small issue resolved; Cameal at the Beach Bistro always had a smile, joked with us and knew what we wanted. Top notch!; Camille regular came through asking if we needed a drink and just the right time. Karma in the gift shop was super helpful and never pushy. She helped me find just what we needed. Leon and Macca at watersports taught my husband the hoby cat and were so cool and easy going about it. He could totally do it on his own now. And Hartlon - what a guy! He made us feel right at home. He was fun, funny, resourceful when we needed things and a great entertainer (part of the entertainment team). Each one of these people deserve some recognition from their bosses. It's hard to put into words how much they impacted our stay, but they each did in a big way and we are so grateful for them. Sandals is very lucky to have them on their team.

One thing to keep in mind is that this location runs parallel to the airport runway so you hear jets taking off periodically throughout the day. We didn't know that in advance, so the first day was it was a little annoying. Honestly though, everything else was so perfect that they just became part of the ambiance and weren't too bad at all. The staff all give a friendly wave to them. :)

Oh - one other thing is that the house drinks are very syrupy and the alcohol was weak or poured conservatively. No fresh fruit (minus the lime) that we could see. We weren't trying to get drunk, but just like good drinks, so we created our own drink though that was made very well each time and loved it. (The wine was always good with dinner or whenever though. No complaints there.)

Room Tip: We liked our room on the end closest to the piano bar. It gave us easy access to everything and was...
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Katie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Gardens, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2014 via mobile

Sooo.. This review is a couple of years late but better late than never. We had butler rooms with Dwayne and Craig taking care of us all week long. From the Benz pick up at the airport to us missing our flight home (because we couldn't stop partying the night before) this was absolutely the best destination we could have wished for when planning our honeymoon. They know how to take care of their guests. Soon come back. If you've been there before.. You also know.. Soon come back.

Stayed August 2013, traveled as a couple
Helpful?
2 Thank Henry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levittown, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 20, 2014

This resort is only minutes from the airport! You're greeted with a cool towel, and told your room will be checked to see if it's ready. You may wait in an air conditioned lobby or view the premises! The water is beautiful and clear, pools are great, fitness center perfect (and air conditioned). Many choices for restaurants and food. Bar grill is opened most of the day and until early morning hours. Oleander and Romano restaurants need reservations but easy to get. If you reserve the first couple of days of your stay you pretty much get what you want. Property is not too big so you don't have to take a shuttle to the beach! The beach and pools are seconds away. Workers are so friendly and accommodating!

Room Tip: We stayed in room 814. Seconds away from a pool (with bar) and beach. Loved this location but room i...
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorimcb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmetto
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 19, 2014 via mobile

My husband and I went to this resort on July 12 & it was an amazing time! From our check in to our check out, we were well taken care of!
The resort was beautiful and smelled wonderful with flowers blooming everywhere.
The food was delish, drinks well made & plentiful and staff super accomodating.
Our excursions were fantastic. Big ups to Macca and Ian!
All inclusive is the way to go and Sandals is #1! We would go back in a heartbeat!

Stayed July 2014, traveled as a couple
Helpful?
4 Thank Anita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2014

My husband and I took a second honeymoon/anniversary trip with another couple. We upgraded to a first floor walkout beachfront butler suite. The property is very beautiful and the staff are very welcoming. There were several things we really liked about the resort. Our two butlers (Shelly and Cordia) were exceptional. We typically do not have "staff" but it was well worth it. They kept us on time, organized and even made us eat one afternoon when clearly we had too many cocktails. We had coffee on our rear patio every morning and evening. They created a wonderful anniversary lunch under neath some beautiful shaded trees and even sang us a song. The housekeepers and butlers worked well together as each night there was something special on the bed for turndown. The beaches are kept very clean as well as the property itself. The pizza at the bar in the middle of the property is awesome. It is made fresh in a brick oven. Breakfasts were buffet style and they attempted to change a few items daily. It is very relaxing; however, the planes are a bit of an annoyance at times when you are trying to have a conversation but they do not fly at night.

Some things we did not like were the pesky ants in our room. We have found that this is typically an issue in most beachfront hotels when your room is on the first floor. The smell of the cleaner used in the rooms did not smell good. The furniture in the rooms are dated but I expected that type of look. The doors on the armoire were broken and the closet light was out but they fixed the light. One night I decided to take a bath and brown sludge came out of the jets. (not cool). There is also no ATM on property and the taxi's are a scam so beware. There is no air conditioners in any of the restaurants as most seating is outside with fans. It is very uncomfortable since most women buy really cute outfits to wear on a special vacation. Unless you are wearing linen shorts every evening, you will be uncomfortable. The pools are beautiful as well; however, most days, they ran out of clean towels. Also, at the swim up bar, there are tons of bees so beware if you are allergic. There is only one gift shop on property so if you want to shop, you have to take a taxi which is a roll of the dice as to whether you will be scammed. You can sign up for excursions on property or in advance.

I hope this helps.

Room Tip: Most beachfront rooms were very nice, I am not sure about the main rooms which are in a hotel type s...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Sheila297273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renton, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2014

My husband and I were celebrating our 47th wedding anniversary along with our summer birthdays. I cannot think of a better place to have done this. Everything was perfect!! We had a beautiful room, great view, delicious meals, the most wonderful service ever, and constant friendly smiles. I would never have believed that everyone would cater to us. This was an amazing vacation . We loved the beach, boat rides pools, tours, everything!! The candlelight dinner was a very special added touch. Because of the friendly great service we were given by Nickesia Williams at the Bayside we decided to book out next years vacation. What a sweet attentive young lady! We loved her service and went there many times to eat.

Room Tip: Third floor with a view!!
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank athina98058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Montego Bay

Property: Sandals Montego Bay
Address: Montego Bay, Kent Avenue, Montego Bay 100, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Montego Bay
#7 Spa Hotel in Montego Bay
#8 Top resorts Hotel in Montego Bay
#8 On the Beach Hotel in Montego Bay
#9 Luxury Hotel in Montego Bay
#10 Family Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Montego Bay 5*
Number of rooms: 223
Official Description (provided by the hotel):
•Largest private white sand beach on the north coast •The entertainment capital of the Sandals brand with nightly professional shows and upbeat, active, fun-loving daytime activities. •Six exquisite dining options•Complimentary transfers to Sandals Royal Caribbean and Sandals Carlyle. Enjoy all the luxuries included in our “stay at one, play at three” concept offering 18 dining options •Air-conditioned departure lounge•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row•Voted “Caribbean's Leading Hotel Brand” 18 years in a row ... more   less 
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Also Known As:
Sandals Montego Bay Hotel Montego Bay
Sandals Hotel Montego Bay
Montego Bay Sandals Hotel
Sandal Montego Bay

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