This is the worst Sandlas! If you do not upgrade to butler service you are treated like trash. The hotel is dirty and dingy with stray cats running around. Our room had bugs in it and the manager refused to switch our room. The wifi also did not work in our room and the hotel did not fix it. When we arrived and tried to make reservations at the restaurants on property, we were told they were all full. We walked by the restaurants that night and saw many open tables. The food was awful, not the type of fresh fruit you expect from an island. It was like canned fruit. The hotel staff did not put us on the right bus to the airport and we ended up having to pay for a taxi with no apology. The hotel is also right next to the airport and you hear planed all day. This hotel is not a good representation of the Sandals experience. Do yourself a favor and book another resort. I think the worst part is that the staff is cold and unfriendly. All we wanted was good customer service and we were treated like garbage.
- Official Description (provided by the hotel):
- •Largest private white sand beach on the north coast •The entertainment capital of the Sandals brand with nightly professional shows and upbeat, active, fun-loving daytime activities. •Six exquisite dining options•Complimentary transfers to Sandals Royal Caribbean and Sandals Carlyle. Enjoy all the luxuries included in our “stay at one, play at three” concept offering 18 dining options •Air-conditioned departure lounge•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row•Voted “Caribbean's Leading Hotel Brand” 18 years in a row ... more less
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- Also Known As:
- Sandals Montego Bay Hotel Montego Bay
- Sandals Hotel Montego Bay
- Montego Bay Sandals Hotel
- Sandal Montego Bay