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“Best Staff Ever”

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Sandals Montego Bay
Ranked #9 of 63 Hotels in Montego Bay
Certificate of Excellence
Fairborn, Ohio
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Best Staff Ever”
Reviewed March 18, 2013

We stayed at Sandals Montego Bay in Sept. 2012. When we arrived we where immediately upgraded to a ocean front luxury room. Big O was awesome. The staff all had smiles and they where warm and genuine. Terri that worked at the main bar made the best drinks in the world with the biggest smile. Big shout out to Ashton for the education of Jamaica. Food was good but not excellent. The service was the best part of dining. The landscaping was flawless and the grounds where beautiful. If you need transportation ask for Mr. Lee he is hillarious. Sandals is more expensive than most all inclusives. I hope they know thier staff makes it worth the cost.

  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank roger l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Winterville, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2013

We stayed at Mobay October 7 to October 13 2012. I can't say enough good things about this resort. We found it very clean, the people who work there are out of this world. We are so looking forward to going back again. Yes, it might be a little out dated but it is one of the older Sanldals but we found the upkeep on the resort fantastic. The only down side would be getting a lounge chair and towels for the beach, you have to be a bit of an early bird, which we are. Some people have complained about the noise of the planes, there is noise but it's not as early or as late as some have said and after the 2nd day you really don't notice it. We were in room 517 which is in the palm buildings. Great location on the resort!!!

  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank Judy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge alberta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 17, 2013

This was our 4th sandals stay and 2nd to this resort it was perfect the staff was amazing they went out of their way to help with anything you needed the playmakers were so much fun. The beach was very beautiful soft white sand. The food well im not a "Foodie" or what ever they are called but I would compare it to the better resaurants where I live. I have read reviews about the resort looking dated not sure how it looks dated they were working non stop fixing things and pruning the grounds. It truly is a shame that people must go on vacation and look for things to complain about and then put it on here. Why not just enjoy the beautiful jamaican sun, ocean and hospitality! PS there are planes that take off right near the resort somedays theres lots others not to many if you cant stop talking for the 20-30 seconds to let it quiet down then your friends havent told you, you talk to much. Its not that big of a deal you really do stop noticing it after awhile

  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank fire_medic_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 16, 2013

Just back from a weeks holiday at Sandals. This really is a brilliant hotel. there are so many good things about this hotel. The beach is swept every day so there are no old footprints in the sand, you can have as many towels as you like on the beach and also in the room. there are plenty of sun loungers, so no panic in the morning. The staff are just wonderful, everyone is so genuinely happy. I must say Hi to Andrew in the Cricketers bar, what a brilliant bar man and Mervent who was the best waiter ever. All the staff were lovely wish I could remember all their names. Everywhere is so clean, no bugs, pools are clean and the sea is lovely. The food was extremely good, didn't matter which restaurant you went to and the rib eye steak to die for. We tried to find fault, and we have been to many all inclusives in the Carribean, but we could not. Also the beds are soooooo comfortable and don't worry about the planes as the advantage is that it only takes 5 mins to get to the hotel.

We did visit the Royal Carribean which was lovely, but very small beach and everyone sat very close together, which if you like this then still really nice, especially the island.

We will be back and I never thought I would say this but I think it is even better than Couples Negril and that is a hard hotel to beat. Enjoy.

  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank Beach-Babez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

My fiance Lou & I went to the resort for a 4day/3night getaway. It was beautiful even on the cloudy days! The staff was very friendly & helpful. The room was nice with a stocked mini bar and a nice little patio out the bay doors. There was nightly entertainment with a variety of bars & restaurants to choose from. We like that they ran a continues shuttle to the other 2 sandals resorts in the area. We found that many people would stay at the other resort and come to ours at night for the shows. I wish we could have stayed longer but its a little pricey.
The only down side of the trip is that my engagement ring was stolen out of my suitcase at the "security bag check" at the Montego Bay airport. Don't leave any valuables in your suitcase! Keep them in your carry on. I learned that one the hard way!

Room Tip: The ground floor rooms with the patios are very convenient for going to the beach area.
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  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank Karen6864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 15, 2013

This was my first time at a Sandals resort - late February 2013. We stayed a full week.

We stayed in a lower level room in Cottage 12. The room was nicely appointed with a very comfortable bed. There was in-room fridge, double sinks, and jacuzzi tub - all the ammenities. The room was clean, and the housekeeping staff did a thorough job - though sometimes they were around a little later in the day than we would have liked.

The food was delicious at each of the restaurants. We enjoyed breakfasts both in-room, and in the buffet restaurant. The in-room food was sometimes not as hot as we would have liked. You could get a steak at just about every restaurant, so there was always something dependable, but our group tried a variety of foods in each restaurant, and most times we were all impressed.

The entertainment was quite good, with funny bits of audience-participation games, a casino night, and some authentic Jamaican dancing. We didn't take in the entertainment every night.

We had butler service - Trudy and Shaneil. Both were quite good - and made a great stay even better. However, Shaniel was simply the greatest. Entertaining, accomodating, and attentive - she knows how to take care of her guests. I recommend the butler service! Other staff around the resort were usually friendly and helpful. Sandals must place an emphasis on training staff. It shows.

We enjoyed the water sports provided at the resort. The staff were attentive and patient in giving lessons for sailing - which we loved! And there were kayaks and paddle boards for the taking. Tubing was fun, and my wife tried water skiing. All these activities are included - take advantage!

The airport - and planes. Being so close to the airport, in my opinion, is an advantage, not a disadvantage. Being off the plane and to the resort quickly is a huge bonus. I couldn't imagine going for a long bus ride after a long flight. However, there ARE planes taking off and landing in your backyard. The day we arrived, Saturday, seemed to be the worst (you only notice the planes leaving, not arriving). To those other reviewers offended by the noise - get over it! It's a fair trade-off for the proximity.

After reading up on Tripadvisor prior to the vacation, and then going to the resort - you notice that the folks at Sandals keep trying to improve, and make a great vacation even better. So, here's my two cents for improvement at Sandals Montego Bay:

1. Check in took WAAAY too long. When we got there, we were greeted promptly, and bags taken away, and shown to conceirge to check in. Then, we're told that check in isn't until 3pm (we were there by noon). They took us to get lunch and the beach grill and drinks on the way, but we ended up waiting around for about an hour after that for the rooms to be ready. This, in my opinion, was an unacceptable amount of time to wait. Considering, that at week-end, we checked out at 7:30am, there should have been ample time to get us into our room. I suspect the long wait had something to do with our rooms being in a cottage, and not one of the main buildings. However, for the price paid, I think our wait should have been shorter than average. Not longer.

2. The resort shows it's age in places. Most of the time, things were clean and fresh. However, there were a few places for improvement. One night, it rained heavily, and the skydome entertainment area had a leak in the roof, right in a prime seating. It was like a waterfall until the rain stopped. Another point, which I've read in other reviews, is the chair pads. This is easily fixed - for the money this place rakes in, get the chair pads on every single piece of outdoor furniture every 6 months, if you have to. It's the first thing I looked for, and other reviewers were right.

3. While butler service was great, there was only one issue regarding the Beach Party night. Our butlers had provided us with a list of where our dinner reservations had been made, and each night had met us at the restaurant to seat us. On the night of the beach party, we proceeded to the beach, "meet you there" the butler said, but we proceeded to wait around. We got the butler on the phone after waiting for about 15 minutes, and she told us that it's first-come seating. Our group of six was quite disappointed. If we'd been told in advance, we would have got there early to sit together and enjoy the show and food. While this inconvenience was not intentional, the butler should have been more attentive in the details.

All in all - an enjoyable time with great food, great service, and lots of memories.

Would I go back to Sandals Montego Bay? Definitely.

Room Tip: Cottage walk-out with butler service was excellent.
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  • Stayed February 2013, traveled as a couple
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Helpful?
7 Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peru, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

We just returned from Sandals Montego Bay Feb 23rd. This was our 2nd trip here as we had honeymooned here 22 years ago. Our honeymoon was PERFECT so I was unsure how it would be now & did not want to be disappointed plus we were bringing my sister & brother-in-law and we have raved for years how fun it was back then. Well we were so not disappointed!! We arrived at the airport & was sent to the Sandals lounge where Red Strip beer was waiting, it tasted as good as we remembered!! Within 10 minutes we were sent to the bus for the short ride (10 minutes) to the resort & was even brought out 4 more beers to drink as we loaded the bus...we must have looked thirsty!! We arrived at the resort @ 12:30 & our rooms were both available. We had purchased ocean view rooms & had been upgraded to the penthouse oceanview rooms which were in the Seagrapes building on the 3rd floor overlooking the Piano Bar. Beautiful view & almost same room location we had had on our honeymoon. The only downside was no beer in the refrigerators. We would have had to upgrade to a Concierage room to have stocked refrigerators. The rooms were clean & the beds & pillows were comfortable. Our cleaning lady was wonderful & always greeted us everyday & if we needed something extra she always took care of us.
The employees here made our trip so very special. Camille & Damar made our days on the beach fun! They took such great care of us & shared their islands fruits with us; Garnell made us all smile everyday. Paulette was a joy to see every morning on the beach. Neville always greeted us with handshakes & "respect". The pizzas on the beach were wonderful & the jerk chicken and pork were delish!! We ate lunch there everyday. Dinners were wonderful at all the restaurants. Tokyo Joes was great and we went there 2x. Thanks Petrula for your fine service there. The Pub was fun & the food was good...thanks Shanay-nay!!
We had so many laughs all week & met such wonderful people from all over. The resort is actually the perfect size for getting to know so many people. Last year we traveled to Jamaica but stayed at a very large resort with 3 different beaches & did not meet people like we did this year due to so many different places to layout in the sun everyday whereas we were in the same location all week on the beach & met everyone around us.
We are wine drinkers & enjoyed the Beringer wines.
The airplanes are not an issue. The 1st one goes over @ 8:15am and we used that as our clock. We did not have a problem with them...just wave. It was truly an advantage being so close to the airport.
We had so much fun we rebooked for next year with Duncan, travel specialist. She was such a wonderful person & ALWAYS remembered our first names & greeted us everyday & even came out to hug us when we were leaving.
We have traveled to many resorts & islands over the last 22 years and we are so glad we came back here! We are in our late 40's and the couples here were mostly 30s,40s,50s & up.
1 thing that would have been nice here is room service on those slowing moving days but really other than that everything was fantastic!
Don't hesitate to come here :)

Room Tip: Seagrapes Oceanview Room 1009....GREAT view
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  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank ShellJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Montego Bay

Property: Sandals Montego Bay
Address: Montego Bay, Kent Avenue, Montego Bay 100, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Montego Bay
#7 Romantic Hotel in Montego Bay
#8 On the Beach Hotel in Montego Bay
#8 Top resorts Hotel in Montego Bay
#9 Luxury Hotel in Montego Bay
#10 Family Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Montego Bay 5*
Number of rooms: 223
Official Description (provided by the hotel):
•Largest private white sand beach on the north coast •The entertainment capital of the Sandals brand with nightly professional shows and upbeat, active, fun-loving daytime activities. •Six exquisite dining options•Complimentary transfers to Sandals Royal Caribbean and Sandals Carlyle. Enjoy all the luxuries included in our “stay at one, play at three” concept offering 18 dining options •Air-conditioned departure lounge•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row•Voted “Caribbean's Leading Hotel Brand” 18 years in a row ... more   less 
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Also Known As:
Sandals Montego Bay Hotel Montego Bay
Sandals Hotel Montego Bay
Montego Bay Sandals Hotel
Sandal Montego Bay

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