We have just returned from Jamaica. We decided to try Sandals, we've stayed at Sandals in the past(5 years ago) and have never encountered any disappointments. Well, this was just one big disappointment!!!!!
The room was just renovated. We were in a suite. The room was okay, clean. The pools were a huge let down. My pool at home is bigger than the pool they had there. The pools were not clean, there was this film in both pools,yuck!!!!! The pool furniture was cheap wal mart furniture and dirty and some were broken. The restaurants were a joke. We checked out and went to an upscale place. The grounds and settings reminded me of a glorified motor lodge. I would be doing an injustice as to not tell you the truth of this resort. We are used to traveling, our type of vacations we usually stay at The Ritz and places like that. You figure with a Sandals how could you go wrong. Unfortunately, we did. I will never visit another Sandals after this past let down.
The staff was courteous. When we were checking out the manager said we were in the best room they had and sorry, he even agreed this place wasn't what we were used to. As for the beach, what beach? That was a joke, there was this huge sand bar. There wasn't any beverage service at the beach or pool. When I go on vacation I expect to be pampered. If that's what you looking for then this is not the place to go. I agree with one of the other user reviews and yes, the brochure and pictures lied. The resort looked nothing like their pictures. Do your homework and research thoroughly before choosing this place. Sandals has completely gone down hill!!!
- Official Description (provided by the hotel):
- •7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more less
- Reservation Options:
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- Also Known As:
- Sandals Royal Caribbean Hotel Montego Bay
- Sandals Royal Caribbean Montego Bay
- Sandals Royal Caribbean Resort Jamaica
- Sandal Royal Caribbean