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“Our 25th anniversary”

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Sandals Royal Caribbean Resort and Private Island
Ranked #6 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed June 15, 2013

My husband and I wanted to go away for our 25th anniversary and we choose Sandals Royal Caribbean. Everyone were very attentive and very friendly. Mr. Orkley took care of all our needs till the day we left. The restaurants were great especially the French & Thai you do need to make reservation as soon as you get there. The other restaurants no need to make reservation and the food is great. The entertainment crew ( Storm, Vijay, Chiko, Starboy, Hollywood, Rich ) were great so friendly and very attentive as well. The bartenders, cooks, waiters, waitress and cleaning crew were also great we were satisfied with how everyone treated us.

Room Tip: Our room was on the first floor (4105) we would walk out to the pool & beach from our room we di...
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  • Stayed: May 2013, traveled as a couple
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3  Thank NancyN214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,869 - 2,875 of 5,656 reviews

Reviewed June 14, 2013

Once we met our butler, Danae we knew all would be good. The beaches are not as large as some, but after a day on the beach and in the water it was perfect for us. Food was good, the way of the lay out was beautiful, with all the landscaping, it was like a jungle. A big shout out to Danae and all she did for us, the beautiful bubble baths and champagne that laid out for us after a day on the beach was to die for, She was Wonderful, kind and always there for us. We fell in love with her.

  • Stayed: May 2013, traveled as a couple
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Thank Patricianne19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

My wife and I spent a week at Sandals Royal Carribbean for our honeymoon from May 28th - June 6th. We choose this location due to the accessbility to from Baltimore (direct flights) and the private island and it didn't dissapoint. From the minute we arrived until we left we were treating to a week of luxury.

When we arrived in Montego Bay we were escorted into a Sandals lounge and had a quck beer before we got a shuttle to the resort (less than a 10 minute wait). The resort was only about 10 minutes from the hotel. Check-in was not until 3:00, we were served a rum punch (quite a tasty cocktail) and one of our butler's, Khalil, came over to greet us. He escorted us to lunch at The Regency, where we had some jerk chicken, a must while you are in Jamaica.

Our room was ready about 15 minutes after lunch, we chose a swim up suite and couldn't have been happier with the room. When we arrived the were rose petals and a bottle of champagne waiting for us in our room. Khalil made a reservation for us that evening a Elenor's, a jamaican cuisine restaurant, which was probably our favorite we ate there twice. That evening we met our other butler Jason, he had a reserved table for us.

The rest of the staff was amazing throughout our trip, we loved drinks at Mariner's with Corey and Adrian... they make some mean cocktails.

During our trip our butler's Jason and Khalil took unbelievable care of us, from dinner reservations to setting up our beach chairs with a cooler to scheduling activities, they did it all... and the daily after-noon snacks were great. They made sure that we had everything we needed throughout the week, and could not have been any better. I would highly recommend both them and the butler service to anyone going to Sandals. We will surely be back!

Room Tip: Highly recommend the butler level rooms... you will not be sorry
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  • Stayed: June 2013, traveled as a couple
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4  Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals Resorts Review Coordinator at Sandals Royal Caribbean Resort and Private Island, responded to this reviewResponded June 15, 2013

We're thrilled to read of your fantastic honeymoon at Sandals Royal Caribbean. We strive to create romantic and memorable vacation experiences for all of our guests and it makes us proud to hear your kind comments. Thank you so much for your review.

We hope to welcome you back soon for another amazing trip!


Sincerely,
Cassie C.

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Reviewed June 14, 2013

We stayed at Sandals Royal Caribbean in Sept 2012 and we had the best time ever! Everyone at the resort was great! It was relaxing, peaceful and we made some new friends! Verna at the pool bar was great, enjoyed talking with her daily. We did our open water dive certification while we were there and it was the best part of the trip! Our dive instructor (Paul) was a hoot, awesome guy who truly loves his job and is a wealth of knowledge! Not sure what they pay him, but they need to double it! In fact the entire dive staff was professional, courteous and helpful! We enjoyed these guys so much that when we went to Montego Bay in Mar 2013, we spend most of your time down at Royal Caribbean and would only dive with Royal Caribbean crew. Just far superior customer service at Royal Caribbean! We loved all of the restaurants, the food was great!
The only issue we had was the room was not like the room they showed online. The showed a nice Jacuzzi tub with a glass walk in shower, it turned out to be a shower in the Jacuzzi tub. I found this very misleading, but let it go since we didn't spend much time in the room anyway. They call Montego Bay the flagship for Sandals, they need to move that flag down the road to Royal Caribbean!!

Room Tip: Can't help you here, what they show you online isn't what you get when you get there???
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  • Stayed: September 2012, traveled as a couple
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1  Thank Edwin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

We have now been to the Sandals resorts two times. Our first trip 5 years ago was to Sandals Caryle & it was amazing. This trip we decided to go to Sandals Royal Caribbean to have more resort options & less traveling from resort to resort. Wow what a FABULOUS vacation!! Everything about our trip was perfect. I recommend this place to EVERYONE!! All of the staff is respectful, friendly & make you feel like you are family! They treat you like royalty & its a simply fantastic vacation spot!!

Room Tip: Our room was in perfect location, in the middle of the resort. Our back door looked out to the main...
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  • Stayed: June 2013, traveled as a couple
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4  Thank MVG133342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

We went to Sandals for our honeymoon and for the most part had a good time. One thing we were told we would receive was champagne, scattered rose pedals, and breakfast in bed for being on our honeymoon. This did not happen, and when we asked the front desk they kept saying it will be there tonight but it never came. Finally, on our last night we went to the Sales office and they pulled out a log book saying it was delivered even though we never got it. After we insisted we never received it they pulled out a bottle from under the desk and were like here have fun in a rude tone. That one interaction spoiled what was otherwise a fun week. We spoke to the manager of the resort who did put a bottle in the room that night but the bottom line is they shouldn't advertise to engaged couples that there going to provide this romantic experience and then not only not provide it but become rude when questioned for it. I think we'll take our time and money back to Iberostar for our next trip.

  • Stayed: May 2013, traveled as a couple
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2  Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals Resorts Review Coordinator at Sandals Royal Caribbean Resort and Private Island, responded to this reviewResponded June 15, 2013

Thank you for your feedback. We're happy you enjoyed your stay with us for the most part but anything less than perfect indicates that improvement on our part is needed. We always want to ensure that we go above and beyond for our guests, especially those celebrating special occasions. Your experience is certainly not indicative of the norm and for that we truly apologize.

We hope to welcome you back for a much better stay that will exceed your expectations in the near future.


Sincerely,
Cassie C.

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Reviewed June 10, 2013

Just back from a lovely weeks break at sandals royal Caribbean What can I say. Typical sandals ! Constant smiles all round from the cleaners, the gardener's. maintenance waiting staff. Everyone. All eager and happy to help anytime of day Beach is gorgeous we had a first floor room overlooking the volleyball court. Predominately American guests so can get entertaining Room was nice and clean with no issues Food was lovely enjoyed everything we had. But you got to book early to get to the Thai (on the island). We didn't get to Tokyo joe's but that was our fault for leaving it too late. Bad points and they aren't really bad points They tend to rush dinner in the evening. We went to the Thai and was finished in 35 minutes ! We go for currys that last longer than that ! I think it's where they cater for the Americans Where as we like the laid back and savour the moment approach And the only other niggle was the Internet. We didn't have complimentary Internet so paid for the 'high speed' service for $ 43.99 for a week. It didn't work in the room. You have to check whether it will. We complained and dwight tried his best to sort it but to no avail and dropped the charge which was good of him. It's also not what we would call high speed 1.5 meg is your lot and the best place for that was on the beach ! Nice new office !
The plane noise is not an issue at all ! Evening entertainment gives clubmed a run for its money !!! Overall though was a pleasant week that we booked up 8 days before and we would go back

  • Stayed: May 2013, traveled as a couple
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3  Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Montego Bay
#5 Spa Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#6 Luxury Hotel in Montego Bay
#6 On the Beach Hotel in Montego Bay
#7 Business Hotel in Montego Bay
Price Range: $488 - $1,274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandals Royal Caribbean Resort and Private Island 4*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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