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“Another Wonderful Stay”

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Sandals Royal Caribbean Resort and Private Island
Ranked #6 of 61 Hotels in Montego Bay
Certificate of Excellence
Lomondsmum
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Another Wonderful Stay”
Reviewed September 25, 2012

This was the 4th time my husband and I have stayed at "Sandals Royal". Each year we intend to stay at another Sandals property but we always "go home" to the Royal. This time we were entitled to our free week having enrolled in their return guests programme on our first stay 9 years ago, so we stayed longer and it was worth it, all 18 nights of it. At no time were we wanting to go home even when it came to departure day. We were met on our arrival by Chandler one of the bell boys and Sheldon, Assistant Manager, who provided us with refreshing wet towels and welcome drinks. Our check in was fast and efficient. We were then personally taken to our room, very nice touch. We were upgraded to a room in the Sandringham building which had a beach view and was very handy not only for the beach but for the restaurants and bars. One of the first things we noticed was the improvement on service something we didn't think could be improved. Whilst on the beach we were constantly asked if we required drinks and our empty glasses were always cleared away before we could return them to the bar ourselves. This wonderful service was provided by the very smiley and happy Karlisha and Tracy Ann. Service in the restaurants was second to none. Tian in The Regency welcomed us every morning with a very enthusiastic and genuine "good morning". Michael the breakfast and lunch chef, rembered us from our previous stays and was as helpful as ever. Another member of staff who was very obliging in catering for our food and beverage requests was Shameisha, thank you Shameisha and Michael. All the staff at the Royal are wonderful examples of genuine peole who want you to have a memorable holiday and are willing to go all lenghts to provide excellent service, they are all truly amazing. Everyone smiles and they all give you a greeting. David on the front desk was always helpful, Teshawn on the returning guests programme always stopped and chatted, our housekeepers were all wonderful and it was a joy returning to our immaculately cleaned room each afternoon and to another folded towel masterpiece. We thoroughly enjoyed the returning guests dinner each week where we met with old and new friends. Another improvement/addition was the pizza bar. Adjacent to the Mariners Grill on the beach this was a welcome addition, one which we sampled regularly. We visited the neigbouring Sandals Montego Bay on several occasions either to dine or just to watch the talented playmakers and their entertainment. As for the playmakers at The Royal...what can I say.....we loved them. We did not get involved in many of the activities unlike so many others but we appreciated this talented group of young people. The entertainment they themselves provided to the shows they organised with outside performers were excellent. We loved the steel bands, the dancers and we are ardent fans of Rory. However, Chico is worth a mention all to himself. Always laughing or getting others to laugh, never a dull moment when he was around, he has even got his own signature dance.
Would we return to Sandals Royal again, yes we would, without a doubt. Mr Grant, General Manager and Sheldon are doing a wonderful job at this hotel and it is evident that the staff there are happy. If you have happy staff you have happy guests. Nothing is a bother, if you have an issue you are encouraged to let them know so that it can be addressed immediately.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Lomondsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,166 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Allentown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 24, 2012

We just retured from a 4 day stay. My husband and I only had a few days for a getaway so we picked Jamaica since we could do a direct flight Philadelphia in only 3.5 hours. After reading the reviews of Sandals RC on Trip Advisor I knew this is where I wanted to go.
We stayed in a Concierge level room in the Kensington building, this is the buliding furthest away from the main area, but it's really not a far walk.
The room was clean and I am a stickler for clean hotel rooms. It isn't huge at all, a small balcony (enough for 2 chairs), dining table and 2 chairs, bed and bathroom with corner jacuzzi tub and "separate" toilet. I would have preferred a full door on the toilet room instead of the louvered door they have on it, but no big deal. Also we had a squeaky bed which was a bit of a nuissance.

Other than these small things our stay was perfect. The conceriege greeted us immediately upon arrival at the hotel and we had the tour and were in a room within 20 minutes of arrivng at the hotel.

The nice thing about concierge level is the stocked mini-bar. We didn't leave the resort for the 4 days we were there which was how we planned it. We visited the island but didn't stay very long, it's beautiful though. We couldn't get a reservation at the Royal Thai so good luck! We ate at Cricketers which was good as well as the main dining room.

Our favorite was the Jerk Chicken at the Beach Bar (forget it's actual name) We ate there every day for lunch and late night snack...yum! Husband loved the Dirty Banana drinks.

All in all a very relaxing stay, we did not have a worry at all while we were there and we will not hesitate to stay at Sandals again in the future.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank LISA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 24, 2012

We first stayed at src two years ago and were so impressed that we just couldn't wait to go back. It was nearly as good. The food, staff, facilities were just perfect, but this time there were just a few niggling things.
The first was in arrival at the airport at Montego Bay, after our long flight is was great to be pointed to the arrival suite at the airport, but not quite so good to be told that we must then tip the porter for taking our bags to the coach - ant then further still to tip the coach driver - as none of them work for Sandals! None of this is a problem, but we had not been advised that we should have brought dollars with us, and they didn't want sterling.
My second disappointment was the cabana for the day. It promised attentive concierge service, but we actually got fed up of waiting so got all our drinks, except one, and went and had our lunch and then came back. No fruit platter or cheese basket as in details.
Despite all of above, we had a fabulous time and the couples massage on the beach was absolutely amazing - couldn't have been better.
Really really enjoyed it, and would return.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Desal65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Georgia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 24, 2012

From the moment we booked this resort, I knew it was the right one! First of all, let me say that we are "seasoned travelers", having been to most Carribean Island Resorts, including Sandals in St. Lucia. This is is by far above and beyond any of them! So many words like Fabulous, Fantastic, Magnificient are the first ones that come to mind!
The number one BEST thing about Sandals Royal is the STAFF! They are the friendiest, kindest, most considerate I've ever come across in my travels abroad. They are always quick (and first) to say hello, good morning, and ask how you are and can they help with anything! There are too many to mention individually, but no matter, they are wonderful!
From the moment you arrive at the Sandals Lounge at the airport, you are on your way to "heaven on earth". Everyone smiling, helping you and greeting you, all without being "overbearing" as with some airport personnel...
The resort is exactly as pictured on the website, so no worries there folks! The photos are true!
We stayed in the Royal Beachfront Butler Suite of the Balmoral Building! We had a front door and a back door to our room! Open it up and there's the beach and ocean! What a view! You can even sit on your sofa and watch the sunrise and sunset out the window if you wanted!
Lots of counter space in the bathroom, along with glass shelves and drawers. The closet is huge, and plenty of light! The bed is sooooo comfortable! You'll not even know you're not in your own bed at home! Everything was immaculately clean! The first day I happened to pass the housekeeper in the hall, and mentioned what time we'd like to have her tidy up our room, and every day after that she was there!!! Couldn't ask for more! We always had enough towels, drinks in our frig and bar; every service was consistant. That's where the difference is between SANDALS and other 4-5 star resorts.
The cuisine is excellent. You have endless choices and they are all delicious! Remember, "You are in Jamaica, mon", you have to have JERK CHICKEN! They make the best, both at the Beach Grill and the Bamboo Shack on the Island! Do not pass it up, even if you are shy about spicy food! That's half the experience of visiting the country! You can go back to your McDonalds and fried chicken when you get home! Experiment and enjoy the different tastes that are available! You won't be dissappointed! The Thai on the Island is not to be missed! Book your reservation first thing! The French is great too! We enjoyed it so much we had dinner from there at our room one night!
The entertainment is top notch as well! The Elvis impersonator was on par with some I've seen in Vegas! Not to be missed! The steel drum band I could have listened to all night long! The Silver Bird Band is over the top! The dancers are very limber to say the least! Make sure you partake of all the "extra" things going on! There are cooking classes, towel classes, aqua aerobics, etc. All wonderful! The ENT staff are truly professional! Kudos to them all! Oh, and if you miss "Chocolate Night" you'll be sorely dissappointed! Yummy!!!!
The bulter service was more than I imagined! Our butlers were Jashayne and Orlando. They are the best! They almost anticipate your every whim! And there they are! They serve you all your meals in your room/on the patio, with smiles, flowers and candles. The "surprise bubble baths" are delightful, along with champagne! They have your chairs ready with coolers each morning and there with the drinks! All are wonderful! And all with SMILES! Big SMILES! Shout out to Tamara...she is GREAT too! They do all the "work" for you as far as checking in, out, shuttle service to the other resorts, you name it, nothing is off limits for them! Don't be shy in asking! I was, but learned fast! Nothing like having your brick oven pizza made to order brought to you in your lounge chair at the beach! Ya Mon!
Which brings me to another often overlooked point about SANDALS! All of their beach chairs, loungers, towels, umbrellas, and palapas are in tip top shape. That can't be said for any other resort (except other SANDALS locations) that we've ever been to, and I've been to dozens!!!!
The grounds are exceptionally well kept up, along with the migratory guests...peacocks and kitty cats! So sweet!
The local crafters are there once a week at the beach. You can get most anything you want at the gift shop as well. The gals there are great! They even wrapped my prize I won at Bingo Bongo! I don't think the word "NO" is in the SANDALS vocabulary!
Some folks talked about planes overhead. Yes, there are maybe a half dozen during the afternoon, but nothing that would really interrupt anything! You might look up for a second, then it's done. No worries, mon. And it certainly wouldn't deter me from returning!
Shuttle service to the other resorts is top notch. Adventure out, even though we loved Royal so much we really didn't want to!
Each day our butler brought us an unexpected "snack"...the home made potato chips are not to be missed, as well as shrimp cocktails, cheese and crackers, and yum yum sweets!
Please don't hesitate to ask any questions because I know I'm leaving many more details out.

Room Tip: For "quieter" surroundings, choose the Balmoral Building area.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank RetiredMama1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N E Lincs
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 23, 2012

We stayed for 2 weeks at the end of August and would like to say how wonderful each and every member of staff at the SRC were. The playmakers, Chico, Hollywood, Theo, Richie, Mel, Norda, Skye, Ginger and anyone I may have missed, were fantastic and worked so hard to ensure that guests enjoyed themselves. The food was excellent and the staff in all resturants were also first class. We also had no problems booking resturants, where necessary. Bar staff soon learned our names and what we would want to drink. I think the only disappointment was our room, taking into account the fact that the resort was below 50% full during our first week and 34% full in the second week. It was a perfectly good room, clean and newly decorated but we were returning to Sandals for the 4th time and were there for a significant wedding anniversay. We had expected a slightly better room with a better veiw. The other problem was that at the end of our first week, on returning to our room, we could not get in. Apparently it was thought that we were checking out. The room had not been serviced and took several visits to reception to finally get this sorted.
I would also like to thank David on reception and Lea the Wedding Coordinator for helping to arrange for us to renew our wedding vows.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank H0lidaymad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Connecticut
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 20, 2012

This is our third Sandals and the service at this resort was the best. We have been to Antigua and La toc in St Lucia. Lets start off with Norda, we first met her at the orientation, then started getting more familiar with her at activities,(they do a great job getting people involved). We played beach volleyball with her and she said she never laughed so hard playing volleyball, yeah.. we were not that good. She forgot to go to dinner with us and made it up to us by writing us a poem and reading it in front of everyone. Love you Norda!! Scooby doo was also great, joking with us all week and making sure our glasses were full. We upgraded a couple weeks before going from the Deluxe to the beach front balcony room in the Windsor building, for a couple of hundred dollars, it was worth the extra money, beautiful view of the beach and the island. The only thing I would change is not being at the end because the guard was right under our balcony. We had so much fun, we didn't even leave the resort, we did the snorkel trip that was included, also fun. The grounds were emaculate, no one bothers you, not even the venders at the end of the beach. Always people going around asking if you would like anything, managers asking if we were happy. We will be returning to Sandals next year no doubt, and to beautiful Jamaica.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Loralie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Caribbean Resort and Private Island, responded to this review, September 21, 2012
We’re thrilled to read that you had an amazing vacation at our resort. Our guests always boast about our beautiful property filled with friendly staff and we’re glad that your stay was indicative of our normal standard. Our staff will be encouraged to hear of your wonderful stay! Thank you for your review.

We hope to see you again soon!


Sincerely,
Cassie C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2012

I dont know what to say im in lost of words this was by far the best resort ever the people are always happy to see you !! they are always smiling and they take there jobs verry serious !!! We got married september 12 2012 and the wedding was magical the tue fairytale and we had a candel light diner fo the night of our wedding day it was to die for the view the sunset wow just amamziiiiinnngggg!!! The food was realllllyyyyy goooodddd everywere we would go the jardinier was the best the lospter wow amazinggg !! The pizza place i had to have one everyday the calabrese hummyy!! We meet amazziinggg people that helped us with the wedding we are verry greatfull to all of you you made this the best week ever !! We did all the water sports snorkeling is the best we did it 3 time it was a wonderfull experience i cant waiit to go back this is my once a year vacation spot!! Dont Read the negative reviews these are people that walk with long noses !!! This place is the true fairytale experience!!! we hade a royal delux beach front room and the view is AMAZZZZIIIINNNNGGGGGGG !!!! True lovers paradise !! we much love from Montreal Chris and Andreia one love jamaica :) :) :) :) :) :) :) :) :) :) im coming back soon

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Princess1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Property: Sandals Royal Caribbean Resort and Private Island
Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#5 Spa Hotel in Montego Bay
#5 Top resorts Hotel in Montego Bay
#6 On the Beach Hotel in Montego Bay
#6 Luxury Hotel in Montego Bay
#7 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Caribbean Resort and Private Island 5*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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