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“family fun resort, best wedding ceremony, loved it!!!”

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Sunscape Splash Montego Bay
Ranked #19 of 63 Hotels in Montego Bay
Certificate of Excellence
Caledonia, Canada
1 review
“family fun resort, best wedding ceremony, loved it!!!”
Reviewed March 3, 2010

Family of four had a wonderful time, we booked a small intimate wedding and was very excited with the results. Beautiful setting, awesome, pictures, and flowers, the staff went over and beyond to meet our needs helped with our small children when we were taking photos, brought all of us drinks and bubble guns for the kids to play with. The resort is beautiful, clean and food is good. Rooms are a bit dated kind of needs some reno but were clean. I recommend trying to stay in the rooms near the beach not the towers, them seem pretty far away especially if you have small kids. Tennis was wonderful, they had a professsional teaching daily. ùJamaican rum is strong so pace yourself!!! Photos are expensive though but the photographers take great pics so save up!! All in all great place best wedding place!!!!!

  • Stayed February 2010, traveled with family
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Helpful?
Thank GalanFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (1,444)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
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English first
Billerica ma
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2010

I had read all the Reviews and was a bit concerned. When we got there we were greated with cold drinks and towells. The service was great the beach was a little rocky but only on one beach. My daughter loved the watter park, she also loved to feed the birds her French Fries in the nice open dinning area. The staff were great we had my daughter get her hair done and from that day on they remembered her name. the Childrens club was also great. in all this was a great trip for the price. We generally would do a cruise but I think we will be returning to this location again this year.

  • Stayed December 2009, traveled with family
    • Value
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Helpful?
Thank thiswashard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
Reviewed March 1, 2010

I just returned from Sunset Beach on the weekened and I must say all the poor reviews I read before going down were all wrong in my eyes. My friends and I had an aweomse time down there. We found the staff to be absolutely friendly and if you did tip them they took well care of you. I found Raymond and Charles to be the best bartenders.

The rooms arn't the greatest but how often do you really spend in them anyways.

What I will say is that you make your own trip, the nightlife on the actual resort isn't the best but if your with the right people you can make it a good time. We met some some cool people from both Canada, USA, and Wales.

If anyone has any questions they can send me an e-mail on here and I will definitly answer it.

  • Stayed February 2010
    • Value
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Helpful?
Thank Grammo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2010

location = safe, secure
rooms = clean & comfy
beach = nice view
food = great esp. the italian restaurant
fitness center = has an amazing view of the beach

had a wonderful vacation at sunset!
had some dislikes, but just try to make the best of it =)
enjoy!

  • Stayed January 2010, traveled as a couple
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Helpful?
1 Thank mandm722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, South Carolina
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 27, 2010

This is a beautiful hotel! Good food ,several resteraunts, good live entertainment, ecellent service!! Cost wise very economical!

Stayed June 2009, traveled with family
Helpful?
Thank KasatraE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2010

The service at the hotel was a hit or miss. Some staff were very pleasant and helpful while others were sarcastic and not attentive. For an all inclusive resort, i felt like most of the staff were looking for a tip; very uncomfortable in an all-inclusive atmosphere. The food at the restaurants were good, i would reccommend booking a reservation for the restaurants upon arrival. The buffet was ok, but nothing spectacular. The hotel offers many activities for children.

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank flukasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityscope, Manager at Sunscape Splash Montego Bay, responded to this review, March 11, 2010
Dear Guest,

Thanks for sharing your views on our hotel. We are glad you enjoyed the food. It is a good idea for persons to secure reservations at one of our three specialty restaurants as soon as they check in. Guests are allowed to book up to two days in advance.

At Sunset Resorts we offer a wide range of activities guaranteed to keep both children and adults entertained and in keeping with this mission; our theme for 2010 is “Get your Fun On”.

The negative comments about our staff are not typical and cause us great concern. We will pay close attention to this issue and also undertake some retraining exercises to curtail and correct this matter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 20, 2010

Hello,

As for my profile: I am from the south side of Chicago and have served and deployed with our US Army so I understand some of the struggles and victories in life.
With this experience, I can relate to the luxury and hustle of this resort / country.

The resort is great. Although it isn't perfect, due to the small beach with seaweed and rocks about 5 to 7 paces into the water, the food is good and plentiful, the service is sincere and my room had a great view of the bay and mountain side (not a ocean view room).

Respect is essential because we had no intention to stay on the resort for our whole trip. When we looked for trips, we knew the resort people would give us escalated prices so we spoke to the independent drivers at the front desk area and the taxi drivers outside the gate. I didn't trust the taxi drivers outside the gate because I thought the tour drivers inside the gate had more to lose if they didn't honor their trip promises.

Anyway, we set a budget for our trips and took this information to the drivers. We spoke to several of them between the day we got there and the next morning. Our problem was that we were two people and the driver wanted a certain price that could have been split easier between four people. We talked one driver down after he saw us talking with another. He met our budget and we were good. :) I think we got what we wanted because we didn't fight or look down on the driver as though we were better than he since we where his customers (mutual respect).

Once off the resort. I found beauty, a little better food, great experience and what I thought were good deals. Make no mistake, the best price on rum and other spirits is at the duty free store in the airport. I tried the drug store (second best) and the grocery store (third best). I bought my rum at the free port market and got screwed compared to the duty free shop where my girlfriend got her stuff.
I say respect is essential because I think the people around the country treated me well because I treated them well. They hustle for a living like we do so just show them the respect the we would like to have, then have a budget for your experience and everything will be ok... :)

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank eblanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Splash Montego Bay

Property: Sunscape Splash Montego Bay
Address: Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Montego Bay
#16 Spa Hotel in Montego Bay
#17 On the Beach Hotel in Montego Bay
#18 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Splash Montego Bay 4*
Number of rooms: 306
Official Description (provided by the hotel):
Consists of two 10-story Sunrise and Sunset Towers. ... more   less 
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Beach Resort Sunset
Sunset Beach Resort And Spa Jamaica
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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