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“Great Resort”

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Sunscape Splash Montego Bay
Ranked #17 of 61 Hotels in Montego Bay
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Resort”
Reviewed May 2, 2014

Great resort as it was our second visit. We booked it because we were traveling with our 8 year old son who absolutely loved the water park but we had one complaint. The check in process needs a hostess to direct new guests. We waited 30 to 40 minutes in the wrong line. If you are returning guest or used Expedia go to the VIP desk. Their signs are very small and ambiguous. It is good size resort as its not too big as you don't have to travel far to get the beach or restaurants. We were invited to a special dinner because we were returning guests. My uncle and aunt gave it a 10/10 and a highlight of our trip.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank duane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,290 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,401)
Date | Rating
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  • English first
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  • German first
  • Italian first
  • Polish first
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  • Any
English first
Newmarket, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 1, 2014

I'll keep this short and sweet.....Loved everything about this vacation!!!!!! There was absolutely nothing not to love about this resort! People, ocean, pools, waterslides, food....all were great! Would definitely go again.

Room Tip: We stayed in A tower. Rooms on the 3rd and 5th floor, ocean front. I wouldn't want a room belo...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Laurie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 30, 2014

My husband and I just got back from the Sunset Beach Resort and we loved it! The food, service, entertainment and room were all wonderful! We enjoyed snorkeling on the beach (free use of the equipment) even more than on the tour we took! There was an adult only pool for those traveling without children too. Our travel agent booked this resort for us, so we knew it would be nice, but it exceeded our expectations!

Room Tip: We had a partial beach view - really nice!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kim426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 30, 2014

We travelled as a couple from April 18-25 th 2014, we were in room B515, our room was dated, but clean, overall we were happy with it, our bed was comfy, we slept well all week. We thoroughly enjoyed our week at Sunset Beach. We stuck to the adult side of the resort and didn't really notice the kids that much, all seemed really well behaved. We did walk over to the waterpark side and it looked fantastic and we're planning on going back next year and bringing our kids. Food was good, breakfast was the best meal of the day. Lots of repeats for lunch and dinner but we always found something that was good. We had dinner at the Asian and Italian and enjoyed both. We also enjoyed our dinner during the beach party night. There was always something to do if you wanted to do something, lots of quiet time there too. We also liked that vendors come to the resort so we didn't end up doing any excursions, this was my fifth time in Jamaica and my husbands second, he was ok with just hanging out at the resort. The entertainment was awesome, the Steel Drum Band and the Group of male singers that sang some Motown were fabulous, as was the magician. Well done, best entertainment I've seen on a resort yet!! My husband and I have been to five star resorts and they're nice, but we're sold on this resort, the staff were fabulous, each and every one of them. You can tell that the staff like their jobs, which is nice to see and when people enjoy what they do it shows, this resort though dated is well loved by it's staff and you can feel that and that alone is worth every cent we paid. Like I said earlier, we're already planning our return trip, can't wait to go back!!

Room Tip: B515 was fine, Bay view. We didn't spend a lot of time in it though!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank Tanya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2014

We visited this resort for the second time in April 2014. We thought our first vacation there was great two years ago - it was amazing this time around. The staff there is absolutely fabulous, and we noticed that a lot of the same people were there.

Yes, this is an older property. However, it is clean, and you can't walk from one end to the other without finding several people cleaning, painting or fixing something. The staff will bend over backwards to make sure you have a great stay.

Did I mention the staff yet? There isn't a single person in that entire resort that didn't make sure we didn't have a good time. The Kids Klub is absolutely amazing, and kept both our kids (4 and 6) entertained every day. The food is very tasty, and their restaurants are amazing.

We are looking forward to going back in 2015.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MartyAAVD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Massachusetts, United States
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 29, 2014

Great time at Sunset Beach. Everything from check in to check out was great. The atmosphere and casualness of the resort was most appealing. No worries mon for sure. The kids had a great time. The staff was excellent. The food was great. Always delicious fresh and exotic local fruit available. The pasta and omelet stations were great. There were several other restaurants to choose from at dinner that offered a welcome break from the buffet. We want to Silk Road 3 nights during our week. Also local places with free shuttle available. The nightly entertainment was awesome, wonderful local talent. The steel drum band was amazing. And the water park!! What fun. Plenty of places to lazily float by and duck out of the hot sun for a few minutes. Beaches were clean and plenty of chairs available. The water sport staff were awesome, free snorkeling, kayaking and sailing all day. For a family of four trying to choose a budget vacation, we scored a home run with this one. From other people we spoke to, upgrading to a suite or room at the adjacent Oasis would have been worth it. But, our basic room was still adequate, nothing fancy, great views. We would definitely go back.

Room Tip: Request a suite or a room in Tower B. Tower A is above the entertainment stage.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 29, 2014

We were deplaned in montengo bay due to engine trouble and the airline put us in this hotel. Thank goodness we were only there for twelve hours. In the short time we were there we witnessed a very drunk girl puke by the elevator as her friends held her up, stray cats running on the inside of the resort near the restaurants, random people hanging out in front of the hotel. Customer service was horrible. We asked for bottled water and we were told they would get us a cab to a store. I knew they had bottled water but they front desk did not want to go out of its way for us. We also asked about cabs bc we were leaving the hotel at 5am to make a 7am flight, the front desk sent us to a person who said for a $20 deposit he would show up and drive us in the am, really??????
So after finally somewhat getting our transportation situation figured out we decided to go to bed. The beds do not have blankets only sheets. So we called for blankets and they brought us (2) very hard dirty blankets. After deciding to turn the air conditioner off and sleeping with the sheets we begin to hear very loud music which continued until 4am. So needless to say a very restless night.

Do not pay your money to stay at the hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Elisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, Manager at Sunscape Splash Montego Bay, responded to this review, May 5, 2014
Dear Elisa R

We do understand clearly how very upset one would be if having gotten to the airport and boarded the plane they are deplaned and the flight rescheduled. They are not able to return home as planned. However these situations do happen and they are an inconvenience to many.

Sunset Beach Resort has always been a favourite of many of the airlines whenever such situations occur and they need us to accommodate their passengers. This is due mainly to the consistently good reviews that they receive from displaced clients we have accommodated as well as our close proximity to the airport. We pull out all the stops to ensure that, from the check in to the check out process is effortless as we know that their stay with us was not their choice.

Having investigated the situations noted in this review, it is important to provide clarity to ensure that our future guests are also informed. Thankfully Jamaica is world renown for providing safe and wholesome tap water. Regrettably we do not provide bottled water as an amenity for toiletry purposes; that is, to wash your face, hair, brush your teeth or to bathe as was requested. It is unfortunate that the amount we provided for personal consumption was considered inadequate and unacceptable.

It should be noted that there should not have been a request for a deposit as taxis are usually available 24 hours each day. We will discuss this up with our independent taxi operators to ensure this does not happen again. Airport transfers are normally arranged by the airline in situations such as these and it was clearly a misunderstanding that the guest was directed to our Taxi Desk. We note however that this situation was resolved instantly.

There is a bus stop across the street from the entrance to the resort. You will occasionally see staff members, taxi operators and other local residents and guests on the sidewalks going about their business.

Please keep in mind however that Sunset Beach Resort, Spa & Waterpark is ideally located on a private peninsula that guarantees safe and secure environs.

Always at your service,

Natalie Boreland
Compliance Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Splash Montego Bay

Property: Sunscape Splash Montego Bay
Address: Montego Freeport Peninsula, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Montego Bay
#14 Top resorts Hotel in Montego Bay
#15 On the Beach Hotel in Montego Bay
#16 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Splash Montego Bay 4*
Number of rooms: 306
Official Description (provided by the hotel):
Consists of two 10-story Sunrise and Sunset Towers. ... more   less 
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Beach Resort Sunset
Sunset Beach Resort And Spa Jamaica
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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