We stayed at the Sunset Beach Resort on 6/15-6/20 with our 2 grand daughters (9,12). The check in was easy. I did prerigister as others advised, but it was not that busy at the desk. I also made resevations for the A La Carte restaurants the same day we checked in. Note: They only allow you 3 reservations within a 7 day period. This was OK with us since the Buffet has enough choices to keep you fed. The food was average resort buffet food. The Asian restaurant was the best. The outside dnners with entertainment were superb.
The room, A804 had beautiful views. The A/C did work, but made a horrible vibrating noise at night time. I advised the front desk and it appeared that someone looked at it, but the problem persisted. We chose to deal with wedging a washcloth in it to reduce the noise, but it had to be "adjusted" every couple of hours. We did not want to change rooms.
The housekeeping crew did a great job. The bar staff and food staff did a great job too. Everyone was always cheerful and helpful. Were there opportunities for improvement? Yes, but all in all things were as expected.
Some of the property is a bit run down ( the water park had closed off hot tubs going up the steps to the slides that were crudely boarded up, the water feature inside of the main lobby was not working), but I feel that this is an ownership issue, not a management issue. The seaweed should have been better managed in the swimming areas.
The entertainment was great. The water park was very child oriented.
My only big complaint is the amount of cats that roam free at night time, walking on dining room tables and all around the place. Some looked sickly.
Would we go back again? Yes, but would stay in the cabana rooms ocean front
- Official Description (provided by the hotel):
- Consists of two 10-story Sunrise and Sunset Towers. ... more less
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- Also Known As:
- Sunset Beach Resort Jamaica
- Sunset Beach Jamaica
- Sunset Beach Montego Bay
- Sunset Beach Resort Spa Montego Bay
- Beach Resort Sunset
- Sunset Beach Resort And Spa Jamaica
- Sunset Beach Resort Montego Bay Jamaica
- Sunset Beach Resort Spa Jamaica
- Montego Bay Sunset Beach Resort