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“Great vacation for the price” 3 of 5 stars
Review of Sunscape Splash Montego Bay

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Sunscape Splash Montego Bay
Ranked #18 of 68 Hotels in Montego Bay
Plymouth, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great vacation for the price”
3 of 5 stars Reviewed April 18, 2013

Check-in was fast. Room was on the small side. Beach was beautiful. Waterpark was fun. The food was great.

Having stayed at an Occidental and Barcelo, this resort was on the average side. The grounds were well kept. The room was always clean. The pool could have been cleaner, but it was fine. The food presentation was average, but it tasted great. The desserts were bland.

My children were pleased with everything that was available -- and they are picky eaters.

I was a little disappointed about the service in the dining area. The waitstaff was slow with coffee in the morning and slow to remove used dishes.

The specialty restaurants were great.

There is definitely a lack of umbrellas around the pool and at the beach. There are some worn chairs. It would be nice if the resort got rid of the broken ones.

The snorkeling was decent for first timers. My children were able to go with me without any strong currents to worry about. The slides and lazy river were fun and never too crowded.

Overall, it was a nice vacation for the price.

Room Tip: I was in East. It's far from everything except the beach. Choose west for a room by the pool o...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Pia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,227)
Date | Rating
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English first
Wilmington, Delaware
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 18, 2013

After waiting for a whole year I was looking forward to a hassle free vacation however as soon as I checked in I knew it will be a Hassle. Once we arrived we were told that we have 'PRIORITY CHECK-IN' since we were a wedding party and that we will all be in the same tower and near each other and to check back at 2. At 2 we went to the front desk and asked if the room was ready. The hotel clerk mentioned a 'room change' and said that the room wasn't ready. After another hour are room was finally. Excited we had the bellman get our bags and escort us to our room. Oddly we were taken to the opposite end of the hotel that looked like a cheap motel and not the towers that we were promised. We got to our room (e wing) and were extremely disappointed. The ceiling had stains, the curtain had holes, the bathroom was absolutely disgusting. My roommate then called the front desk who offered little assistance. We then went back to the lobby and spoke with Guest Services who were extremely friendly. They offered a room change the following day that would have two full size beds. ON Thursday we had to check out and then wait till about 2 to check in again. At 2 we got our room key and opened the doors to find a... King size bed. Upset and even more frustrated we went back to the front desk as we needed the assignment that we were promised. We then were then assigned a third room. Finally we got to settle and relax (kind of). The hotel needs a major renovation as the facilities were fair to say the least. The views were great. The bellman were awesome. Activities and food was good. Guest services were great. But I wouldn't recommend this hotel. Cats are everywhere. Front desk is rude. I would definitely not have a wedding here. PA system failed. Waiter destroyed a cake topper and didn't apologize and the wedding team didn't seam prepared. A lot needs to change before I consider giving them another chance. Oh yeah Wifi sucks and isn't free and only works in main lobby.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Inlovefrompa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 18, 2013

sunset beach is a very nice resort i been lucky to visit few resorts the last few months i really enjoyed my stayed in montego nice people great food very clean great value if you are looking for great vacation weather was perfect very nice resort i will recomend this resort you wont regret

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Greypam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Point NC
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 16, 2013

Once we arrived, around 8 pm, due to awful flights, the staff was VERY friendly,VERY clean hotel and punch was served while waiting to check in. The room was pretty, it was an oceanview, 6th floor in the B tower. Gorgeous views and beautiful blue water. The food at the buffet was the same every day, closed pretty early and was just ok. I did enjoy the guy who made to order omelets, he was very talented. The italian restaurant was pretty good but very small portions. Also disappointed that there wasn't much to do at night at the resort. It seemed to close down about 9 or 10 pm. You could shoot pool and listen to VERY LOUD "dance" music in a very small area or go to the "casino" which was only slot machines that were mainly out of paper, for several days. The bartenders were really GREAT, the swim up bar was awesome. We never made it to the waterslides but did walk to the quieter side of the resort. Probably won't go back to this one. BEWARE---The Cool Runnings excursion with JTL is very fun but the bus ride to get there is over 2 1/2 hours, not 1 1/2 hours like we were told.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank wonderwoman1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

This vacation experience was truly exhilerating, my family and i had a blast. The ambiance was great from the lobby to the paneromic room, from the dining area to the picturesque ocean view. The entertainment, kids club and waterpark (which made this resort my first choice) were above my expctation. It was truly a world class atmosphere. The food was unbeleivable (delicious, fresh, you name it and the selection of foods great). The friendly polite staff were beyond attentive and professional and adds an extra level of quality and satisfaction to an overall spectactular experience, especially the dining room staff, maid staff on the 10th floor of Tower B, Omar and Cornelia all served to make our experiene a memorable one. One suggestion is to add a few more floating tubes to the lazy river but I would and will absolutely recommend this resort to anyone of my friends or family. Thanks guys.

Room Tip: Higher floors gives awesome views, i recommend the ocean view
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank mark j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 16, 2013

I have been to Jamaica on many vacations but this was my first stay at the Sunset Beach Resort in Montego Bay. This was the best vacation spot I have ever been to. The food was good, the staff was good, the entertainment was good and so were the entertainment staff. Angelita made us feel welcome and was very friendly, and I missed her on our last night. Kenijah and Cornilea were good hosts, and not to forget Fabian the Zumba man, he was great.

Marlene M
(Aunt to Tai and Grandmother to Phiona)
Atlanta, Georgia

Room Tip: Rooms are ok but not great
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugwash, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 15, 2013

We can"t say enough on how this trip was starting with West Jet for the first time, seating was great, flights on time and staff friendly. From the time we arrived at Sunset Beach, everything was great, the room clean and had everything we needed to enjoy our vacation. The food was delicious, breakfast, dinner, and supper, especially the omelet which I had everyday. The STAFF was very friendly, BREE and CORNILEA checked in on us everyday to make sure things were great and give us a laugh (GREAT GIRLS). Overall, the resort, beach, and all the staff were excellent and we are planning to go back again.

Room Tip: "Rooms on the south side are quieter"
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kevin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunscape Splash Montego Bay

Property: Sunscape Splash Montego Bay
Address: Montego Freeport Peninsula, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Montego Bay
#15 Top resorts Hotel in Montego Bay
#16 On the Beach Hotel in Montego Bay
#17 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunscape Splash Montego Bay 4*
Number of rooms: 306
Official Description (provided by the hotel):
Consists of two 10-story Sunrise and Sunset Towers. ... more   less 
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Beach Resort Sunset
Sunset Beach Resort And Spa Jamaica
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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