We travelled as a group of 5 (four adults, one child) from March 14-21 with WestJet. That is the first and last time I fly "WetJet" as my husband calls it. Horrible flight and airline. Never again.
The first impression of the hotel was very nice; some cold bevvies were served as we waited to check-in. It was very hot especially coming from the Arctic freeze. Everything moved fast and we were in our rooms with our bags by 8:30. I had mentioned to the bellhop that we only had one king bed for three of us (small child, two adults) When I returned from dinner, one of the staff was waiting at my door with a rollaway bed. I hadn't asked for it but he insisted we have it. No problem, mon. It was tucked away in the corner of our adjoining room and we used it to store our bags and extra clothing. The room (A306) was always clean and smelled of bleach; sheets included. Belinda was such a kind lady, always smiling and laughing. She did a great job. The light was out in our little hallway and I mentioned it to the staff downstairs and it was fixed right away. I never saw any bugs. The a/c can be very cold so we would shut it off when it wasn't needed. We would open our sliding door for a cool breeze which faced the ocean and the pool with the sea turtles painted on the bottom. My son loved that part, especially watching the cruise ships come in.
Would have loved a little fridge for water, but I would go down before bed and fill up our ice bucket. I would barely make it around the corner, and a staff member would ask if I needed ice. I found the staff here extremely courteous, helpful and attentive. They would do anything for you and you didn't have to wave a bill like in Cuba. I don't know what others are talking about; the staff at Sunset Beach was awesome across the board. One girl at the restaurant booking, (Saundae, sp?) was so friendly and always working hard. I don't think that girl ever slept.
The food overall was great; the a la carte restaurants were fine dining with beautiful plating and culinary detailing. The wines were superb. The Italian was our favourite. You didn't go hungry at the buffet either; yes, a little repetitive towards the end of the trip, but we definitely didn't starve. Lots of vegetable choices and none of us had any stomach troubles. The grill was great for lunch too with good burgers and jerk chicken. Some of the shows at night were out of this world; the fire dancer, the steel drum acrobats. Standing ovations for those nights. Wow, I was blown away!
During the day, we never left the resort and found tons of stuff to do. The waterpark was the main attraction for our son and he loved it. The inside of the castle is moldy and shade is lacking at that pool. The beach is beautiful although a little rocky in parts (bring watershoes, I was glad I did!) We did paddle boats one day, mini-putt, and giant chess pieces for the kids to verse. We were never bored although we had a six -year-old to entertain! Vendors came to the hotel and sold their wares. I never felt any pressure and did purchase a couple things. I can't believe the haters on this site who have the nerve to diss THE PATTY MAN! That guy is an absolute icon at Sunset Beach. The children adore him and he is so sweet. His patties are "heavenly" and he is riot. The gift shop was quite lovely and pretty reasonable. I liked having a laundry facility on site as anyone with small children can appreciate this amenity.
Unfortunately, I became very ill pretty much upon arrival at the hotel with a nasty throat infection. After four nights of coughing my brains out, I did see the nurse at the resort. She called the doctor and I was treated 20 minutes later with antihistamine, antibiotics and cough syrup. It was pricey.. $350, but I have insurance and had no other recourse at the time. Nurse Walters and Dr. Robinson were wonderful and I recovered quickly after treatment. They also gave me some excellent advice regarding my son's constipation and hallelujah, he was also relieved of his troubles shortly after their sound input.
I don't understand the people who shoot down this resort; it is not listed as a 5 star..you are not at the Secret of St. James or the Ritz Carleton. You knew that upon booking, didn't you? It is a 3 plus but truly exceeded my expectations. I've stayed at 5 star hotels as well in the past. I can honestly say we had a fabulous holiday with fantastic memories of the Jamaican people and their gracious hospitality. I've noticed that most of the negative reviews are from Americans; once again demonstrating that Canadians essentially are more accepting and tolerant human beings. Thank god, we were the majority and they were the minority at this resort.
I would return to Jamaica in a heartbeat! Loved it, loved it, loved it!
- Official Description (provided by the hotel):
- Consists of two 10-story Sunrise and Sunset Towers. ... more less
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- Also Known As:
- Sunset Beach Resort Jamaica
- Sunset Beach Jamaica
- Sunset Beach Montego Bay
- Sunset Beach Resort Spa Montego Bay
- Beach Resort Sunset
- Sunset Beach Resort And Spa Jamaica
- Sunset Beach Resort Montego Bay Jamaica
- Sunset Beach Resort Spa Jamaica
- Montego Bay Sunset Beach Resort