Hello All, Have just returned from a 10 day vacation Feb 4-14 2012 at Sunset Beach and Spa Resort, Montego Bay. It was our second time in Jamaica and first time at this resort. I researched extensively this resort before booking it and was very very pleasantly surprised and can not figure out why there are bad reviews about this hotel. I am so grateful to a some trip advisors reviews that communicated with me for almost two weeks before I finally booked it. Also I knew of someone in my circle of friends that had actually been here and she also told me I would not be disappointed.
I will first say that the staff are very hard working and are geniuely willing to help if someone so requires assistance on the resort. I travelled with a couple on our bus from the airport and they were using wheelchairs and they were assisted very easily by the bus drivers and the staff....very accomodating at Sunset Beach.
I must mention the following people Kerrel, Food Dining Hall Supervisor in the AM, Camille server during the day, Garrett (Asian Restaurant), Phyllis (small supply shop cashier), Maurice (reservations desk and excursions), Sachoi (sunsetter club and returning guests representative), Gloria (head of housekeeping), Janet, Supervisor of Cleaning, Wade, Steve and Kevon (helped with luggage and guests getting to their rooms), James (lifeguard), Arniece and Tanya, (front desk and SUPER PATIENT women) and Cynthia and Mary in housekeeping. They kept the cabana rooms SPOTLESS and were so efficient! Also a shout out to Tara in the spa, she gave me a facial, massage and nail polish change...she has a beautiful spirit!
These people as well as all others at this resort are very hard working and will be at your beck and call. They are honest and very forthright. I feel its important to recognize great team work. There are servers from the buffet in the AM and PM, that I can not remember their names, but can not forget their great service.
We stayed in a 'cabana room' near the west end of the resort. It was steps to the ocean and on the lower floor. It was absolutely heavenly. The rooms are rennovated and some come with a king sized bed and some with two double beds and a large screen tv. Watched some great programming in the late evening, all good! The bathroom is small, however very suitable for its purpose. The balcony is wonderful and the air conditioner works wonderful. We were steps from a pool, the towel hut, the grill, two bars and of course the buffet. We heard the entertainment from our room. It always finished at 11 pm. It was loud, but heck its a VACATION,,,,,,was really WONDERFUL and again I can not understand why people complain about this place. I met several people from all over the world that stayed in the two towers and they were very happy with their ocean facing rooms. They had no complaints and if they had issues, they were resolved quickly and easily. Things happen, no resort is PERFECT, but its all about how people run the resort and it is run very well. Thanks Sunset Beach!
So let me break it down for some people who are skeptical....
The beds are comfy, the view AMAZING, the food is great and not that repetative as people have mentioned. It was fresh and changed at every meal. The buffet is great. I did not drink alcohol, yet my husband did and he tried the drink of the day and was pleasantly surprised. I had the virgin drink and they were all great! The service was quick and efficient. Trust me the buffet got really really busy and the staff moved to make us all happy with clean tables and great smiles to match!
I participated in the aqua fitness and zumba classes and then enjoyed the ocean for hours. There is so much to do, even if you do not leave the resort. The entertainment staff(sorry forgot their names) were constantly playing games and great music. They were hilarious. And many guests lined up to participate. While I was there, they had a Bob Marley day to celebrate his birthday, a superbowl party with a full Jamaican marching band to usher in the games. I mean this resort just went all out and I do not even watch football. Me and hubby thoroughly enjoyed this place. Again, why bad reviews???? People need to relax and not SWEAT THE SMALL STUFF! Also the nightly entertainment was good and the kids were entertained and there was a bit of everything for everyone. Its Jamaica and the culture came through. Just really enjoyed it all. That marching band was amazing!
This is a family resort, and all you saw were kids having fun on the beach and at the waterpark. No one complaining, just fun fun fun and more fun!
If you have any questions, please message me, and I will answer as best as I can. Do not listen to the bad reviews. Book a cabana room, totally worth it, eat at all the restaurants, enjoy the great energy from the staff, book an excursion (spoke with people who went on the dune buggy, zip lining, ys falls and bob marley house and musem tours)...they all loved it!!!! Also snorkelling and sailaing the catamaran was free and people used these..as well as the kayaks.
We were looking to relax and when we got home last night we were still in relax mode....still feel it today.
Enjoy this resort, come again, they have great perks if you are a returning guest!
Lastly, internet is only in the lobby, but it works and all my programs loaded on my iphone very nicely and quickly.
For new guests, its 5.00 per hour, or 15.00 for 24 hours or 30.00 for 7 days unlimited.(US dollars). If you are a returning guest, you are an automatic VIP and its free.
Take a chance, book last minute, the deals are great and go to Sunset Beach at Montego Bay. Enjoy Enjoy...you will NOT be dissapointed!!
- Official Description (provided by the hotel):
- Consists of two 10-story Sunrise and Sunset Towers. ... more less
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- Also Known As:
- Sunset Beach Resort Jamaica
- Sunset Beach Jamaica
- Sunset Beach Montego Bay
- Sunset Beach Resort Spa Montego Bay
- Beach Resort Sunset
- Sunset Beach Resort And Spa Jamaica
- Sunset Beach Resort Montego Bay Jamaica
- Sunset Beach Resort Spa Jamaica
- Montego Bay Sunset Beach Resort