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“Another Great Stay!”
Review of Half Moon

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Half Moon
Ranked #2 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed July 17, 2008

We stayed at Half Moon last year and had such a great time we decided to come back again. We have now decided to make this an annual trip, as it seems to get better each time! Last year, we were able to get an upgraded room right on the ocean, but this time, they were unable to accommodate an upgrade, due to two weddings taking place on the property that week. However, our check-in agent took the trouble to place us on a waiting list for any cancellations and updated us throughout our stay. We stayed in an Oleander deluxe room, which was more than adequate regardless. We were pleasantly surprised to see that the bathroom had been completely updated. The A/C in the room worked to perfection and was a pleasant respite from the Jamaica mid-day heat. My husband golfed almost every day and had great things to say about the courses, although because of the low season, many of them were being aerated, making the conditions a bit rougher. I visited the spa a few days, which has also been completely renovated. Absolutely beautiful! I highly recommend their bath soaks. The spa also offers Pilates classes, and even though I ended up being the only one to sign up for the classes (again, during the low season), I got a challenging, hands-on Pilates class! The food, just as last year, was top-notch. Our favorite restaurant was the Sugar Mill, and we ate there 5 nights out of our 7 night stay! We took part in the Half Moon plan which I highly recommend, as you can eat and drink as much as you want--you will very easily exceed the price per day if you do not do the plan. We also did a couple of excursions--an ATV excursion (tons of fun), and an inner-tube excursion down a river (ran really late and had lots of bugs). The Half Moon staff was tremendous--very friendly and helpful. The day we were to leave, our flight ended up being delayed 9 hours! The staff at Half Moon was gracious enough to provide us with transportation back to the resort and allowed us to have access to our room and expense account so we were able to comfortably enjoy our delay, rather than being stuck at the airport! The only complaint I had was not even related to Half Moon--never fly Air Jamaica! It's the only nonstop for us from Chicago, but both times we have flown on it, we have had significant delays such as the 9 hours we incurred this time. Both times it was because the airline did not have a plane available! What airline does not have a plane for a scheduled flight? But I cannot say enough about the great experience we had at Half Moon and we look forward to returning in the future.

  • Stayed: June 2008, traveled as a couple
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4  Thank psycherie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 10, 2008

My husband and I stayed at the Half Moon towards the end of May for a week. We went for the all inclusive package which was purchased through Virgin Holidays - which included transfers to and from the airport.

As soon as we arrived, we were taken to the VIP check in room (not sure why) and we were both offered welcome cocktails. We had originally booked a superior room but upon arrival, we were given a Hibiscus Suite - not that I was complaining but I think this was due to the low season.

The resort itself is massive. We were taken to our room by a golf cart. The room had a sea view and could be accessed via the patio doors, past the garden.

For meals in the main area (by reception) it was a 3 min stroll so a golf buggy was not really required. Just remember to book where you want to go for dinner!

There are 5 restaurants you can choose from for dinner - 2 near the main reception, 2 in the shopping village (where the majority of shops have now closed and moved to further down to Rose Hall) and one on the golf course. For the latter 2, there is a free shuttle that continuously goes around the resort and stops at various points - it is not a walkable distance!! If you're on the all inclusive plan, all 5 dinner places are included in your meal plan.

Everything you need to have a relaxing holiday is available in the resort. The only time we ventured outside the resort was for a day of deep sea fishing which was arranged for us by the hotel concierge. Other activities the resort boasts is the dolphin lagoon (my husband went swimming with the dolphins), a golf course (where we also played on once) and I believe you can go on horse-back along the sea front (I saw the horses but didn't see anyone take this up).

The rooms were kept very clean - clean out in the morning and a turn down service in the evening. The only problem we experienced was the refrigerator in the room didn't work and we had to call reception 4 times before someone came out to fix it. Mind you, you are on holiday and it's the Caribbean way of life to take things slowly.

I would thoroughly recommend this place if all you want to do is relax with all activities close by. I guess we could have been anywhere as we stayed inside the resort but the people were friendly and they really do say "yeah man" all the time!

  • Stayed: May 2008, traveled as a couple
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4  Thank ireneyip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2008

Just returned from half moon with my wife and 2 kids.
It has the potential to be a great hotel...but it is not 5 star.
Attention to detail sets apart the 3s from the 5s.
I compare everyplace we stay to The Cloisters at Sea Island Georgia which is in my mind a 5+ hotel.

The Jamaican culture and its people are the reason we wouldn't return. Very aloof. Some friendly, some quite rude. Do not get the warm and fuzzies when walking around.

The room we stayed in had two single beds pushed together as my wife/I bed. No place worth the price they charge should have two single beds pushed together. My children did not each have their own bed even though, when booked, they knew we had 4 travelers.

The TVs were cheap and old and they would turn off on their own.

The minibar fridge had to be replaced and the replacement wasn't cold either...don't like drinking semi cold beer and bottled water.

Didn't know there was different levels of "all-inclusive". Make sure you know as I thought everything was all inclusive as the name suggests but we had the "good time package" not the "platinum package" which is what thought we were getting. Didn't hear those terms until after we got there--will speak with my travel agent about that.

Be prepared to tip. The help expects it even though it states that gratuity is included.

The Jamaican airport on return was terrible.Hot, no air conditioning. We sat in line for 2 hours with literally hundreds of travelers trying to leave on USAir with only 3 people--whose two modes were slow and stop--booking people in. Make sure you get there 3 hours early or you'll miss your flight.

We will try Aruba next.

The scenery in Jamaica is beautiful and the water fantastic.
Would definitely go there if you've never been but, for us, we've seen enough and will not return.

  • Stayed: June 2008, traveled with family
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2  Thank fairwaysngreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2008

My family (parents with kids aged 19, 12 and 10) just spent six days at Half Moon and for the most part enjoyed it very much. The down side was that we were not comfortable leaving the resort property, due to reports of crime on the island. Fortunately, there is plenty to do at Half Moon and we took advantage of much of it. Since we were on the Platinum Plan, virtually everything was included other than the dolphin encounter and cocktails at two of the restaurants. We rode horses into the ocean, went on a snorkeling excursion, and swam with the dolphins. All of the activities were enjoyable and well-organized, with personable guides who did not actively seek tips (though we did leave tips for them at the front desk).

On the subject of restaurants, three are very good: Seagrape Terrace, Il Giardino, and the Sugar Mill, in that order. Don't waste your time at the Royal Stocks, which Frommer's described as a steakhouse -- it isn't. It's just a poor-quality pub with burgers and terrible service. We had to ride the resort shuttle for 15-20 minutes to get there, as it is located in a depressing small shopping complex at the far end of the resort (half of the shops were vacant), and it was a complete waste of an evening.

The service at Half Moon is very good and the staff are very accommodating in response to nearly any request. Our Hibiscus Suite 6/6A overlooked the beach, had two large balconies (we were on the second floor which I think is preferable for privacy and view), and was well situated between the main lobby restaurants and the swimming pools. We especially enjoyed the swim-up bar in the free-form pool.

Our stay was very relaxing and pleasant, and as it was the low season, the resort was very quiet: on only two of the six days was there anyone in sight along the beach in front of the Hibiscus Suites in either direction from ours, and we were always seated immediately at any of the restaurants.

Besides the unsettled nature of the island, the only negatives of the vacations were that some of the furniture in our suite was in disrepair, the power went out a few times one day, and the water pressure was poor in half of our suite (one faucet was completely non-functional). Other than those minor issues, Half Moon is a beautiful resort where one can do as much or as little as one wishes.

  • Stayed: June 2008, traveled with family
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3  Thank BrynMawrBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2008

My husband Kevin and I were married on Sunday May 4, 2008 at HalfMoon Resort in Rosehall, Jamaica! Our wedding was an intimate family affair. Every detail was perfectly executed by our Half Moon Romance Coordinator, Diandra. She helped us create a beautiful wedding that reflected exactly what we imagined. Throughout our planning/wedding Diandra proved time and again that she’s clearly one of the best romance coordinators at HalfMoon.

Kevin and I arrived at Sangster airport early Thursday morning via Air Jamaica. As usual Customs took a while. However, we were aware of this and warned our guests as part of our ‘need to know before you go’. Thankfully, the HalfMoon check-in desk had a shuttle waiting for us and about twenty minutes later we entered the familiar gates of HalfMoon. The front desk personnel alerted us that our room wasn’t ready (we expected and prepared for this since we arrived around 8AM given our flight choice so, no surprises here). As planned we ate breakfast at the Seagrape Terrace and enjoyed the gorgeous views. By the time we finished our meal a representative from the front desk stopped by our table to let us know our room was ready. To our surprise we learned that we had been upgraded to an Oleander Suite next to the ocean and our eventual wedding site. It turns out all of our guests who arrived early were also upgraded and placed within short walking distance to Kevin and I. Our plan was to check into a villa with our family members the next day.

Our best times were had at the Villa. Lionel (our Butler) Hazel (our chef) and Seagale (our housekeeper) were awesome! Absolutely request this team – they made our Villa experience a delight. Lionel took charge to make certain all requests were taken care of quickly. Hazel made us the best meals: fresh veggies, marinated chicken and fish dishes, desserts, etc. Lionel created great smoothies and ‘rum punches’ for all to enjoy. At least once a day, one of our guests entered the kitchen to thank Hazel for such a good meal. Seagale provided attention to the cleanliness and order of the Villa and maintained our laundry in short turn around.

We enjoyed a relaxing day-before-the-wedding. While most of the guys played a spirited game of miniature golf, I spent time at the Fern Tree Spa. In particular, Sonia created a beautiful manicure and pedicure for my wedding day. Sonia’s manicure lasted through our honeymoon and many dips in the ocean. My manicure is STILL on my toes and looks great! The Spa also accommodated my last minute add-on appointment without any delays.

Our wedding day was smooth. Diandra, arranged for our honeymoon suite to be ready at noon. Again, to our surprise we had been upgraded to an oceanfront Hibiscus Suite! I still miss those views and having the surf and sand a few feet away! On the way to the suite I saw staff hard at work setting up our Oleander Terrace for the big night! Throughout the day, Diandra provided constant updates and made sure I was doing okay. She stopped by, well in advance of our prearranged departure time and dropped off my beautiful bridal bouquet and my parent’s corsages. This left me to truly enjoy getting ready to walk down the aisle with my parents without any last minute issues.

My parents and I took a short, private bus ride to the Oleander Terrace. The venue looked beautiful and the violinist sounded great. Our reverend did a great job, moving us seamlessly through our ceremony. Diandra made certain that even our butterfly release had perfect timing.

Every detail was amazing: flowers, food, service, and an awesome sunset provided courtesy of mother nature. Diandra worked behind the scenes insuring that our timeline was flawless. The DJ played our music exactly as we discussed and did a wonderful job with the flow of music.

My husband and I had so much fun, our families had the times of their lives and we’re already planning when we can all go back. We miss the people of Jamaica who, from the start of wedding planning, have made our travels to the island so wonderful. We are so happy that chose Half Moon for our destination wedding and would not hesitate to recommend to other couples who want to have an unforgettable wedding in Jamaica.

  • Stayed: April 2008, traveled with family
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7  Thank BrideIn08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2008

I was not sure what to think of the country as a whole as i had heard of negative expirenceses. I was so glad to be recieved with the most open arms of any country that we have vistited in years( and we travel a lot!) all the staff was wonderfully and very polite and wanted to bend over backwards for us. We initally were taken to a room that was ( my wife refered to it as harry potter's room under the stairs. We called the manager and told them of of our dissatisfaction and they promptly moved us to a room atop a villa on the old side of the beach. My wife then refered to our room as the " swiss family robinson room". WE LOVED IT!!! This resort is great for families and couples as well, but know that everything happens on island time! It will happen but just sit back and relax and remember that your in their country ....on the time line of a native. !!!! you will enjoy your staff .....if your know what your getting into and anywhere in the carribean you get the same thing. A beautiful place with people who apreciate you but you must also respect them and their culture as well. !!!
the resort is 400 acres and that leaves alot of room to explore. there are villas for larger groups these are newer and for larger groups and families. the rooms that are part of property that are older are great for couples. these older areas are more secluded and are better for honeymooners and couples.

enjoy half moon it rocks!


Enjoy Jamaica!! it will take care of you as long as you respect it!

Stayed: April 2008
6  Thank paxton77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2008

We were very disappointed!. The villa (94) was located in the back of the resort; far away from the beach to walk. A lot of traffic noise can be heard from the room.
No internet service in the rooms! What kind of 4 star hotel does not have internet service nowadays?
The tv was old and the remote did not work. The air conditioning unit was awfully noisy.
No room service other than breakfast!
Requesting any kind of service over the phone was slow and inefficient. Staff was hit o miss: some very rude, some helpful.

We requested to change rooms and the staff gave us the run around and did not grant our request.
Next time we will go to the Ritz. The Half moon is definitely only "half" regarding accommodations, amenities, staff

  • Stayed: May 2008
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1  Thank LatinFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Half Moon

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Montego Bay
#2 On the Beach Hotel in Montego Bay
#2 Spa Hotel in Montego Bay
#2 Luxury Hotel in Montego Bay
#3 Business Hotel in Montego Bay
#4 Family Hotel in Montego Bay
#6 Romantic Hotel in Montego Bay
Price Range: $292 - $955 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Half Moon 5*
Number of rooms: 1
Official Description (provided by the hotel):
A destination in itself, set on 400 acres of manicured grounds with two miles of beachfront. We have 197 individually-appointed rooms and suites and 31 villas, most of which have views of the Caribbean Sea. All of our guests can enjoy the extensive facilities of this destination, which include the largest award-winning spa oasis in Jamaica, an 18-hole par-72 championship golf course, our own equestrian centre with 28 horses and the Sugar Mill, awarded as Jamaica's best restaurant. As a discerning traveller, you will enjoy the luxury of space and tranquility we have to offer. Imagine your first morning taking in the panoramic view of the horizon, and watching the sunrise having just concluded yoga meditation in our overwater bungalow. Then, cycle to the Seagrape Terrace for breakfast before beginning a day of whatever you want. Whether you choose to lounge on the beach, play a round tennis or golf, visit a local art gallery, or go horse riding along the beach, your days at Half Moon are yours to spend in any way you wish. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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