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“for the money -- meh”
Review of Half Moon

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Half Moon
Ranked #2 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed September 3, 2013

$25K for a family of 5 for 8 days and 7 nights (not including meals). Accommodations were beautiful and Jamaican staff amazing, but management did everything in their power to keep you on the resort grounds so they could charge you outrageous amounts of money for substandard food and drink. I'm not a buffet person, but Half Moon is a buffet place. Warmed over victuals heated by sternos. Very little authentic Jamaican food. Indian meal on the grounds was the best we had while there, but cost nearly $200 USD for five people (three were children). Same would have cost us $60 in NY. Resort never had enough towels, beach chairs, or water gear. Food was average at best, very few choices and very little diversity. Best part of stay on resort -- swimming with horses - don't miss it, but you don't have to stay here to do it. Best part of stay overall - getting off the resort and visiting a friend on the other side of the island, where we got a taste of the real Jamaica

  • Stayed: October 2012, traveled with family
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3  Thank Snoeberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 12, 2013

Dear Valued Guest,

Thank you for sharing review on your recent stay at Half Moon, A RockResort. We appreciated your candid feedback and sincerely apologise that we did not exceed your expectations with your Food and Beverage experience. Your experience certainly does not reflect the high service standard and guest satisfaction for which Half Moon is renowned. We are truly a first-class resort, and our vast number of return clients is evidence that we generally succeed in satisfying our most discerning clients.

Notwithstanding, we thank you for your comments and for recognizing the staff we happy you enjoyed other aspects of your vacation including your off-property experience.

Again, please accept our apologies for any inconveniences encountered; we trust you will give us another opportunity to serve you.

Sincerely,

Shernette Crichton
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 - 1,234 of 2,111 reviews

Reviewed September 3, 2013

A very beautiful, huge resort. The staff were very helpful. The room was large with a fantastic bathroom and wonderful outlook over the sea. Enjoyed the breakfasts which changed daily and had a wide variety of local produce to try - really loved the juices.

  • Stayed: July 2013, traveled on business
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Thank NiknakNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 11, 2013

Dear Valued Guests,

Thank you for sharing review on your recent Half Moon, A RockResort experience, we are happy you enjoyed the resort, it’s amenities and the hospitality from our staff. We try hard to provide the best possible product to our valued customers and their satisfaction is our reward.

We are delight you selected Half Moon; we look forward to welcoming you again in the near future.

Sincerely,

Shernette Crichton
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Every year my girlfriends and I take a trip to the Caribbean for a couple of days to get away from husbands, kids, and work.This year as a group Half Moon was our first villa. The resort was amazing!! It had everything to please 12 women. Even one lady stated she will not stay anywhere else in Jamaica. Nothing else has to be said. Thanks again Half Moon on behalf of the Soul Sistas.

  • Stayed: June 2013, traveled with friends
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Thank MrsJerBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 11, 2013

Dear Valued Guest,

It is always a pleasure receiving feedback from our valued clients
We are delighted that the ‘Soul Sistas’ thoroughly enjoyed your recent stay with us and that the Royal Villa team created and experience of a lifetime for you. Our goal is to exceed our guests' expectations at every opportunity.

Thank you for choosing Half Moon, it was a pleasure serving you as our treasured guests. We certainly look forward to welcoming the ‘Soul Sistas’ back home soon.

Sincerely,

Shernette Crichton
Hotel Manager

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Reviewed August 30, 2013

We invited 4 of our other friends and their spouses for a long weekend in Jamaica. We were very pleased with the wonderful service of our butler, cook and maid. Out butler anticipated our every need and acted on it. Our cook did two breakfast sessions to accommodate the golfers and later to accommodate those wanted to sleep in. At one of our dinners our butler took the time to set the table in white linen with candles and fresh flowers. It was lovely. The home was lovely and right on the beach. The spa was great. Overall it was a relaxing, fun and truly enjoyable vacation and we all plan to go back soon.

Room Tip: Suggest you stay in the villas.
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  • Stayed: July 2013, traveled as a couple
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1  Thank DemeScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 11, 2013

Dear Valued Guest,

It was certainly a pleasure serving you as our treasured guests. Thank you for sharing your review on tripadvisor; we are thrilled you had a ‘Royal’ experience. We truly appreciate your lovely comments for the villa team whose aim is always to create an experience of a lifetime for our valued guests.

Thank you for staying at Half Moon, A RockRserot; we try to provide the best possible service to our clients and their satisfaction is our reward. We look forward to welcoming you back again soon.

Sincerely,

Shernette Crichton
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

We stayed in Villa 98 which was great. The best part about the trip was the amazing staff... The Butler, Cook, and housekeeper were so very warm and professional. The cook Lannette prepared authentic Jamaican food for us everyday, and she really is sweet lady. The Butler Jason was really nice, he made sure to keep us updated on all of the cool activities available on the island! The Housekeeper made sure we had clean clothes everyday and kept the Villa pristine. My family and I had a great time!!! Cant wait to return next year :-)

  • Stayed: August 2013, traveled with family
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1  Thank Frances A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 10, 2013

Dear Valued Guests,

We sincerely appreciate you taking the time to share review on your recent Half Moon, A RockResort stay.

We are delighted you enjoyed your Royal Villa experience, many thanks for recognizing the team for their hospitality; we have shared your lovely comments with them. The staff members are truly the ones who learn the idiosyncrasies of our clients and make each visit special.

Again, thank you for selecting Half Moon and for sharing your experience on TripAdvisor; we are happy you enjoyed the resort and its offerings and look forward to the pleasure of welcoming you back `home’ soon.

Sincerely,

Shernette Crichton
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

All I can say is we can't wait to go back! My husband and I with our two children (13 and 11)stayed at the Half Moon in August. From the moment we arrived we knew we had found the resort from us. Every member of staff were friendly and welcoming. The staff seem delighted to have you stay with them. They treat you like their friend not as a guest and yet there is no obsequiousness. We stayed in an Oleander Suite which gave us a room downstairs for the kids with their own bathroom and a kitchen and a room and bathroom for us upstairs. Although the furnishings are a little tired(particularly compared to the furnishings in the Royal Suites) (and my only criticism would be please change the shower head in the upstairs bathroom) the room is perfectly equipped, very clean (our maid Tracy Ann was a joy) and a brilliant location. We had bicycles at our disposal for the week and this was a brilliant way to get around the resort as it is large. It also gave our kids the freedom they crave and because the resort is so safe, we were happy to let them cycle off to meet their friends and have time away from us. The facilities are superb. We swam with the horses which was an incredible experience and also swam with the dolphins - also an incredible experience. The kids also went snorkelling. However most of the time we spend around either our pool or the swim up bar pool where the bar staff were amazing - making very wicked cocktails in the afternoon!!! All the restaurants we visited were excellent. Having 6 to choose from plus the Friday night beach bbq enables guests to really get a good variety of food and everywhere the quality of the food; choice of dishes and presentation was excellent. I have already emailed reservations checking availability and prices for next year!! We really can't wait to go back.

Room Tip: If you have more than one child then the Oleander Suites are perfect.
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  • Stayed: August 2013, traveled with family
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Thank HillToe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 10, 2013

Dear Valued Guest,

It was a pleasure hosting you as our treasured guests; we thank you for taking the time to share your Half Moon, A RockResort experience on tripadvisor. We are delighted you enjoyed the resort, its amenities and of course the many activities. Your comments are valuable to us and are highly appreciated - already we have replaced the showerhead you mentioned.

Thank you for choosing Half Moon It was a certainly pleasure serving you and catering our very important little guests. We are happy you enjoyed our facility and service; and look forward to welcoming you back ‘home’ in the not too distant future.

Sincerely,

Shernette Crichton
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

We stayed at this resort in order to consider it as a wedding destination. It met every criteria for that purpose and so much more. The beauty of the resort is evident from the moment you pull up to the entrance. The friendly greeting we received, along with rum punch, was a sign of the service in every aspect of our stay. The staff was very attentive, friendly and eager to help.
We were only 10 minutes from the airport, but were not disturbed by airplanes overhead.

We stayed in a Hibiscus Suite which was immaculate, spacious and well appointed. The large bathroom offered every convenience and comfort. The large balcony offered a relatively private, beautiful view of the ocean.

The resort is large enough to offer a variety of activities for those who prefer an active vacation-from boat rentals to golf to tennis to biking to horseback riding to swimming with the dolphins. For someone who is looking for relaxation, the beaches are extensive and quiet.

The food at Seagrape Terrace was beautifully presented with a delicious, gourmet quality. The availability of a variety of restaurants, as well as a grocery store on site provides a wide variety of eating options.

We can't wait for our return visit!

  • Stayed: August 2013, traveled with family
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1  Thank cg15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded September 5, 2013

Dear Valued Guests,

We are delighted you enjoyed your recent Half Moon A. Rock Resort experience. Thank you for sharing the lovely comments on tripadvisor. We continue to be committed to provide all our guests with the highest standard of service in the industry. Our staff members are always ready to exceed expectations, thank you for acknowledging the team.

We thank you for choosing Half Moon for your vacation and look forward to creating an experience of a lifetime for your upcoming wedding.

Sincerely,


Shernette Crichton
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Half Moon

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Montego Bay
#2 Luxury Hotel in Montego Bay
#2 Spa Hotel in Montego Bay
#2 Top resorts Hotel in Montego Bay
#3 Business Hotel in Montego Bay
#3 Family Hotel in Montego Bay
#6 Romantic Hotel in Montego Bay
Price Range: $287 - $1,293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Half Moon 5*
Number of rooms: 180
Official Description (provided by the hotel):
A destination in itself, set on 400 acres of manicured grounds with two miles of beachfront. We have 197 individually-appointed rooms and suites and 31 villas, most of which have views of the Caribbean Sea. All of our guests can enjoy the extensive facilities of this destination, which include the largest award-winning spa oasis in Jamaica, an 18-hole par-72 championship golf course, our own equestrian centre with 28 horses and the Sugar Mill, awarded as Jamaica's best restaurant. As a discerning traveller, you will enjoy the luxury of space and tranquility we have to offer. Imagine your first morning taking in the panoramic view of the horizon, and watching the sunrise having just concluded yoga meditation in our overwater bungalow. Then, cycle to the Seagrape Terrace for breakfast before beginning a day of whatever you want. Whether you choose to lounge on the beach, play a round tennis or golf, visit a local art gallery, or go horse riding along the beach, your days at Half Moon are yours to spend in any way you wish. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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