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Reviewed 3 weeks ago via mobile

My family and I stayed at the Jewel Grande in August and I can honestly say I cannot wait to get back there. When we arrived at the resort we were greeted by the valet out front who escorted us inside to check in. When we got to check in we were offered a delicious ginger lemonade and were taken care of very quickly. After we were brought to our room in the C building we went downstairs to get some lunch and the food was remarkable! For the rest of the week we relaxed by the pool and on the beach and enjoyed the food and drinks that were amazing and I can thank Gary, Henry, Jason for that. They took such good care of us all week anticipated our drinking needs. While we were on the beach we had a server named Rebecca who greeted us with a smile cater to your every need and made us laugh. On the beach there were catamarans paddle boarding and kayaks that we could use and we had so much fun with it. Every night we would go over to the clubhouse bar and enjoyed the DJ while our kids played next-door at the pool tables. Our room was amazing we had a two bed beachfront that was spotless. The bathroom was huge and kept extremely clean and extremely well stocked with toiletries and towels. The entertainment group that was there kept us laughing every night we had such a great time watching their shows even participating in them. I can highly recommend this resort for families as well as couples. And if you girl remember to check in with Amanda the concierge she will take care of your every need quickly and with the biggest smile you ever seen.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank ZimKar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JewelGrandeResort, Social Media Coordinator at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear ZimKar,

It is so wonderful to hear that you had an overall amazing stay at our resort. Here at Jewel Grande Montego Bay Resort and Spa, we strive to provide our valued guests with the best possible service there is to offer and it is lovely to hear that we have achieved this with you. Thank you for taking the time to share your feedback with us and thank you for your high rating.

It is a delight to know as well that Gary, Henry, Jason, Rebecca and Amanda played an integral role in making your visit to our property memorable with the impeccable service they provided you. They are indeed outstanding and we will most definitely share your compliments and appreciation with them. Your kind words will encourage them to keep up their great work! We will be sure to also congratulate them on job well done!

Thank you so much for choosing to stay at our property. We greatly appreciate your visit and do look forward to welcoming you back to our resort for another Grande stay with us.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Nice resort, nice rooms. Water aerobics was awesome with Kevin and the crew. Variety of food selections that is ok. Staff very accommodating. Overall enjoyed vacation and will book longer next time. Small beach area.

Date of stay: September 2019
Trip type: Traveled with friends
Thank Mdjones13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JewelGrandeResort, Social Media Coordinator at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Mdjones13,

Thank you for taking the time to share your wonderful review with us. We greatly appreciate your visit and are very happy to hear that our associates and service met your needs and expectations. Please know that we had the best time catering to you.

Thank you for recognizing Kevin. We will certainly share your wonderful review with him along with the rest of our Jewel Grande Team and congratulate them all on a job well done.

Thank you so much for staying with us and for your high regards. We can't wait to welcome you back to our resort for another Grande stay with us!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Where do I begin?

My stay at Jewel Grande was by far the most enjoyable and full filled trip I’ve ever been on. I’m been to a few Caribbean destinations and Montego Bay was by far the most enjoyable and very touristy. The hotel is amazing firstly the staff was very warm and friendly.

My highlights:
1) The welcome drink- Ginger-lemonade
2) The ocean front two bedroom with the personal butlers
3) The fitness schedule- booth camp and spin was amazing
4) The juice bar at the spa- smoothies were the bomb
5) The amazing entertainment all day and night (shout out to Keke, Tafari and Dj Karamel for a great time)
6) The bartenders and waitress ( special mention to Jodi-Kay, Daniella, Nayon and Da Seana for always making us feel special and well taken care of)
7) De Seana you’re a great host you deserve recognition for your warm hospitality and great conversation with your guests.
8) The hookah that I had every night!
9) The older guy at the lobby bar didn’t get his name always took good care of us
10) The Kababchi Grill at sunset is a must with Ricardo!
11) The spa and mineral pool
12) Variety of restaurants, I suggest you try one each night!
13) Look at the daily activity schedule and don’t must the nightly entertainment and after party at the lobby!
14) Anything you need just ask and you will be accommodated!

Here is a few pics from my trip!

I am definitely planning my return trip!

Date of stay: August 2019
Trip type: Traveled with family
1  Thank dannymark17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JewelGrandeResort, Social Media Coordinator at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear dannymark17,

We are delighted to know that you had an amazing family vacation during your visit to our property, and that you were pleased with the services offered by our associates. At Jewel Grande Montego Bay Resort and Spa, we strive to deliver outstanding service to each of our guests and we are happy to receive your commendations. Thank you for your high rating also.

Thank you for recognizing Keke, Tafari, Dj Karamel, Jodi-Kay, Daniella, Nayon, Da-Seana and Ricardo. They are
We appreciate you taking the time to write about your experience. We will certainly share your review among our team, including our dedicated associates whom you recognized in your review, and congratulate them all on a job well done!

Thank you for your kind words on our Welcome drink, your room, juice bar at the spa, entertainment, food, restaurant and overall resort. Thank you for choosing our resort for your vacation stay. It was our absolute pleasure to host you, and we can't wait to welcome you back for another Grande stay with us!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Visited with a group of 18 ( 9 couples) and had 9 rooms by mistake we booked 6 king size beds and 3 rooms as double bed . Made repeated request to Expedia and (4) to get it corrected were assured it be taken care at check in . At the hotel no response to correct the mistake and were asked for money. We had 3 not so happy couples.
The food was average nothing fancy only the steak house was delicious.
Staff was good

Date of stay: September 2019
Trip type: Traveled with friends
1  Thank amiralij2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JewelGrandeResort, Social Media Coordinator at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear amiralij2014,

We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.

Thank you for taking the time to share your valued feedback with us.


Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

From the moment we checked in to the moment we checked out, we had a fantastic time at Jewel Grande. All the staff were so attentive and hospitable. From Romario (our shuttle driver) introducing us to our first Bob Marleys, Javayne hooking it up with Bob Marley shots, Roneil treating us like VIP, Jamarr cracking us up, Dwayne B serenading us at dinner, Alex, Nayon and Lynneford making us drinks at the bar, Ricardo singing and cooking for us at the hibachi restaurant and last but definitely not least we had a really great time with Ricardo from the main lobby bar. They all treated us like family! One Love! Respect! ❤️

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Danielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JewelGrandeResort, Social Media Coordinator at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Danielle G,

Thank you for taking the time to share your wonderful review with us. We are delighted to know that you had a "Jamazing time" during your stay at our resort. This is all we could have hoped for. Thank you for your high rating also.

Thank you for recognizing Romario, Javayne, Roneil, Jamar, Dwayne, Ricardo, Alex, Nayon, Lynneford and Ricardo. They are all amazing! We will certainly share your compliments and appreciation with them all and congratulate them on a job well done! They will be happy to learn of your high praise.

Thank you for choosing to stay with us. We very much enjoyed catering to you, and we can't wait to
welcome you back for another Grande stay with us!

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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