The place was great, the gentleman that checked me in was VERY pleasant, however the supervisor lady was very hostile towards me during my stay. I asked to spend an additional night and I was told by Nicky (supervisor) that I can't because they had no additional rooms. After packing up my stuff, I decide to drop in ask if there were any rooms available, to my surprise I was told yes. I then proceed to ask why was I told that there were not rooms. The explanation was they do have rooms, however not in a King with non-smoking. The lady was full of attidtude and was not apologetic at all. We stood in line while she continued her personal conversation on the phone. Not very good customer service, especially from a SUPERVISOR. With the exception of that, it is a great place to stay, other staff members were great.
- Official Description (provided by the hotel):
- The Knutsford Court Hotel offers the best of both worlds, whether traveling for business of leisure. A selection of standard, superior, junior suites, one bedroom suites and two bedroom townhouses surrounding a lush garden courtyard with complimentary buffet breakfast daily. Featuring direct dial telephones, free wired and wireless internet access, 24-hour business centre and free private gym. Meeting and events are our forte with a choice of 7 function rooms with the largest seating 500. ... more less
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- Also Known As:
- Knutsford Court Kingston
- Hotel Knutsford Court
- The Knutsford Court Hotel Jamaica/Kingston