I stayed here with my friend and was very disappointed, not with the room (which saved this review from getting a poor score) but with the staff who clearly needs training and food which constantly is bad.
I stayed in a standard room $125 usd for double occupancy. The room we got was ok I honestly had no complaints, we got a mini fridge and coffee machine in the room. It was very clean (good job house keeping). The roo. Was located upstairs from the restaurant and I had no sleep issue, it was quiet.
The property has a swimming pool which ive been here 3 times and its very clean. The pool side bar the bartender is busy watching tv and not attentive at all. Walking the property few staff members were friendly and smiling but some was just out right rude and had this unwelcoming look on their face. There was one girl in particular that served at the restuarant I am happy she did not serve me. She was serving the lady behind me and she had no smile and was very miserable. As she took the guest order she would mumble angrily beneath her breathe as if the lady was a bother. My server was Crystal, she was excellent, friendly and a sweet girl. Maybe you guys can make Crystal teach the other young lady some customer service. Also I got annoyed listening to these staff gossiping about each other, I don't work there yet I can tell about people life.
The other issue and might I add a big issue I had was the food. Please to get a new chef, the food is horrible and the presentation was horrible also both for my dinner and breakfast. I cant believe how expensive you guys are for such poor quality food.
Overall I would say you can sleep here but don't eat there. Alot of food places near the hotel take advantage of those.
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- Also Known As:
- Hotel 4 Seasons
- Four Seasons Hotel Kingston
- Kingston Four Seasons
- Four Seasons Kingston Jamaica
- Hotel Four Seasons Jamaica/Kingston