We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Terra Nova All Suite Hotel
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Mayfair Hotel(Kingston)
View Hotel
  • Free Parking
  • Pool
Indies Hotel(Kingston)
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
Christar Villas(Kingston)
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Liguanea Club(Kingston)
View Hotel
  • Free Wifi
  • Free Parking
Hotel Prestige(Kingston)
View Hotel
  • Free Parking
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (301)
Filter reviews
301 results
Traveler rating
184
78
20
11
8
Traveler type
Time of year
LanguageAll languages
More languages
184
78
20
11
8
Show reviews that mention
All reviewsregency barold world charmthursday afternoonexceeds expectationssilver servicedevon housegreat housebridal partybreakfast staffhotel groundsfinal nightwonderful hotelother hotelsjamaican breakfastmodern amenitiesthe wait staffbuffet style
FilterAll languages
Updating list...
181 - 186 of 301 reviews
Reviewed April 23, 2014 via mobile

The hotel's appearance was nice. The check in process was horrible and not that welcoming. Once I got to my room I was very impressed with the new renovations. The room was extremely clean and comfortable. The rooms are very much up to standards. Perfect job the new bar looks great the entire set up was very nice, the pool is ok no noticeable renovations . I've only had breakfast durnin my stay which was a buffet setup it was a large variety which was great. The workers were very polite. I love the idea of just pressing a button I my room to notify room service to come in, good idea

Stayed: April 2014, traveled with friends
Thank pjames0320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded May 3, 2014

Dear pjames 0320,

Thank you for sharing your experience at the Terra Nova All-Suite with other Trip Advisor users.
We appreciate your commendations regarding our recently refurbished rooms, great cuisine, vibrant Regency Bar and Lounge, as well as the professional service you received.

It was unfortunate that your check in process was not a smooth one and for this we apologize. Please feel free to communicate any concerns during your stay to any of the Managers on duty so we can address immediately. Our aim is to ensure a positively memorable experience for all our guests.

Again, we are thrilled that you enjoyed your overall experience and we look forward to hosting you once more

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

There are just so many good things to say about Terra Nova. The suites are tasteful, restful and sumptuous; the food outstanding (one of the few places where I have eaten where medium-rare was not medium!) the breakfast delicious and a good blend of traditional and Jamaican; but best of all was the staff. My 83 year old mother was moving house and I checked us into Terra Nova the night of the move for some stress relief. Before she had even got out of the car, two of the wonderful doormen had rushed to her assistance, helping her up the steps and into a chair. By the time I had parked the car she had received a drink and a fruit plate (both gratis). The service just got better and better and nothing was too much trouble. I will stay here again in a heartbeat. For about $240 a night you get 5 star service. Excellent !

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank stephaniebvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded May 3, 2014

Dear stephaniebvi,

Thank you for your review posted on April 16, 2014. At the Terra Nova All-Suite Hotel, we believe in surpassing guests' expectations with excellent customer service and we are happy to know that such service was experienced by you our valued client.

This haven of luxury is one that is always ready and willing to serve, hence we look forward to another opportunity to host you and yours.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

There is more of a boutique feel about this hotel. The breakfast is very good if you like Jamaican food. The rooms are large and comfortable. I had no issues with the wireless.

The corridors outside the rooms can be noisey as the room doors dont have a great soft seal to block out noise; the rooms themselves are perfectly safe.

This is the best Kingston hotel I have stayed in.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Businesstravellerr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded May 7, 2014

Dear Businesstravellerr8,

We appreciate your positive feedback on your stay at the Terra Nova All-Suite Hotel and we look forward to your return.

At Terra Nova, we take every need of the guest into consideration thus providing delectable cuisine, a safe environment and undeniably exceptional service.

We are elated that you enjoyed your stay at the best hotel in Kingston and we hope to see you soon.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

We stayed there last Christmas and it was wonderful.If you are looking for a large resort with loud music,volley ball,bingo, and long lines-do not come here.This whole place is elegantly decorated,quiet with great staff who can not do enough for you .The casino is next door for some night life.There is a bar that plays current music.They had an excellent New Year's Eve celebration.Hope to return again for the Xmas season. Cheryl and Albert

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank NS1421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded March 31, 2014

Dear NS1421,

We note your comments and we thank you for sharing your experience on your recent stay at the Terra Nova All-Suite Hotel. We are happy to know that you appreciate the “Old World Charm” elegance as well as our friendly professional staff who always aim to provide exceptional service to our guests.

We are also happy to know that you enjoyed the New Year's Eve celebration that was held for our valued guests and that you will certainly be returning to get another taste of the Terra Nova experience.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

As an experienced traveler, this is by far one of the best hotel experiences I have ever had.
The staff and service was second to none. The food was fantastic. Best Creme Brulee I have ever had. The breakfast buffet was second to none. I would go as far to say that Terra Nova may be the best place to eat in the entire city.
The room was luxurious and the grounds were impeccably maintained. Their attention to detail is very apparent throughout.
It's the only place to stay in Kingston.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank CARPETROS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded March 31, 2014

Dear CARPETROS,

It is rather fulfilling to know that you had by far one of the best hotel experiences at the Terra Nova All-Suite Hotel. Such high praises of us being the best place to eat in the entire city and the only place to stay have significantly resonated with us and have encouraged us to continue to exceed our guests’ expectations.

Heartiest gratitude and we are looking forward to your return.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews