I had previously rated this quaint hotel very well. But upon my return they have made several changes. First, they are renovating half of the hotel. That is good, but the rest of the property is terrible. I had cold showers three days in succession and when I complained, they said "if it happens tomorrow let us know"! Well it happened twice more. Also, they have instructed to staff to require positive ID for all charges, even when they know you very well. Ridiculous. Finally, they have changed the rules on cigars. Cigars and Jamaica, and Rum are a tradition that goes back a century here. Not all of the sudden, after many many years, it is you must go outside to smoke your cigar, there are no outside bars, or even seats with ashtrays. It does not feel like it used to as far as accommodating the customer. I checked out and will spend my remaining 10 nights somewhere else.
- Official Description (provided by the hotel):
- The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more less
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- Also Known As:
- Terra Nova Kingston
- Terra Nova All Suite Hotel Jamaica/Kingston