I stayed in this hotel in 6/2013. It is clean and elegant, but could use a facelift. The rooms were average; as stated in other reviews, the hotel could use some modernization (for example, the iron in my room was one of the heavy old ones that my grandmother used to have). I had a problem with the water pressure in my toilet, and when I called maintenance, the fellow responded in less than 5 minutes. We spent some time poolside, and this area is very nice. The hotel is downtown, and is across from Emancipation Park.
The restaurant, however, is a different story: My party of 7 waited 2 hours for food. As we looked around the dining room, we realized that no one else was eating either. The staff never communicated a problem to us and offered no explanation. Some people got up and left, and I would have done the same, if my kids weren't with me. The hostess felt so sorry for us that she brought out our dessert before the meal. We had to ask for water or bread. The appetizers were never served, and we were fairly miserable with hunger by the time the food arrived. The manager came around towards the end of the meal and asked how everything was. When I complained about the wait, she said "Yes, I'm sorry", but offered no explanation. This staff needs to learn a thing or two about customery service and service recovery! However, 3 days later, when there was a convention at the hotel, my mother ate there again and was served within 10 minutes. I'm not sure why the service was so much better that night. Fortunately, there is a cafe in the lobby that serves nice sandwiches and paninis, smoothies, soups and wonderful desserts. Their service is great.
- Official Description (provided by the hotel):
- The Jamaica Pegasus rises 17 stories in the heart of the business and financial district. It is within walking distance of international offices, embassies and shopping areas. The hotel is located 25 minutes from the Norman Manley International Airport. Our Royal Club floors are specially designed for business executives - complimentary continental breakfast and cocktails in the private lounge, in-room welcome amenity and bottled water. ... more less
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- Also Known As:
- Jamaica Pegasus Kingston
- Hotel Jamaica Pegasus
- The Jamaica Pegasus Hotel Kingston