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“certainly not that difficult to make a little better ...”

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La Toubana Hotel & Spa
Ranked #2 of 9 Hotels in Sainte-Anne
Certificate of Excellence
Reviewed August 16, 2011

We arrived at TOUBANA after 5 nights @ LE JARDIN MALANGA, both hotel owned by the same company: http://www.deshotelsetdesiles.com/. We spent before 6 nights in Martinique @ Hotel Plein Soleil.

We 've planned this trip -last minute- for our honeymoon. Quite interesting the difference in terms of contacts we got on the different hotels. So easy to make something small , to say some words or have a little chat to a "young" couple. At TOUBANA, it miss something I can sum up easily: Authenticity in the contact. Smiles were present upfront but didn't seems sincere and not even one word like: congratulation we are happy for you (just can I make a copy of your voucher)

Is it so difficult to be a little more "proactive", "sincerely customer friendly" I don't thing so... May be next time? There is a few small things missing. I want to mention that the SPA personal is good, the team to clean the room are friendly but ...

If I may make a suggestion to the boss of this hotel group, please send Mr FABRE (Directeur Jardin Malanga) to the TOUBANA to wake up this team. With some small good advises I am sure he can give the TOUBANA will really become a good Hotel and not only because of his location (or restaurant ?...), or old reputation ... otherwise it will decline... for me it's a written story.

we wish you all the best

Marc & B

Room Tip: ask room / bungalow with view
  • Stayed: August 2011, traveled as a couple
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3  Thank Otima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 - 63 of 934 reviews

Reviewed April 26, 2011

We had booked a cottage over a year ago through RCI. We arrived last Saturday only to be told there are "technical difficulties with RCI" and we were sent to antoher town 1/2 hour away in St. Francois BWA Chik for 5 nights of our 7 night stay. LaToubana location is divine and we expected our cottage on the cliffs overlooking the ocean. What we got was a loft hotel room overlooking a busy street no where near the ocean. They called us back to La Toubana for the last two nights of our trip.

The staff never did explain what the difficulties were with RCI but they have recently lost their RCI designation. I am not surprised. The location and view were spectacular but a good view does not make up for a unkept unit, and lack of maintenance. The chairs outside were broken, the chaise lounges are worn and moldy. The kitchen stove and fridge work well, There are no utensils for cooking though and thankfully we brought our own spatula and steak knives. However the corners were dirty and the lamps were dusty. I wiped down the counter myself uponn arrrival as it had not been wiped off. Timeshare people are not made to feel very welcome. The staff was responsive when I locked us out of our safe, I speak French which is strongly recommended if you want to travel to Guadeloupe. At the end of our stay I asked if there was something they could do for us as we did not feel we got the value of our vacation. I was given the manager's card and was asked to write an e mail. They gave me a bogus email address as the email bounced back twice. The last name of the manager is the same as the owner of the chain of hotels in the French Antilles so our expectation of a response is low. In looking through old reviews, it seems La Toubana has pulled this trick before. Great location but bad service.

Room Tip: Don't book with a timeshare.
  • Stayed: April 2011, traveled with family
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3  Thank jsdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2011

I spent a week at the La Toubana and I completely recommend this hotel.
The staff is warm and very kind. Rooms are clean and ones with ocean view are amazing. I also definitely suggest the restaurant, even if you (quite unfortunately) don't eat seafood.
The location of the hotel is close to some of the outstanding beaches in Guadeloupe, but if you want to go to BasseTerre, they have a twin hotel there, so you can spend a day to see that beautiful part of the island (well I should say island).
You "must" try the spa and their treatments, the staff is very professional and the experience was simply unforgettable!

Room Tip: Definitely try the spa!
Stayed: April 2011, traveled as a couple
Thank alessandrochiarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2010

I had read the varying reviews before we went and now understand how they could range from excellent to terrible. We used RCI exchange and got a "timeshare" unit. There has been a lot of deferred maintenance in our unit. Freshly painted but the closet doors were off their tracks and some modification to the closet prevented them from returning to the slides. The two burner hob was very rusty, but cleaned up it worked well enough. There was a nice toaster and a coffee maker. Minimal pots, pans and utensils (but we had brought our own good knives, dish detergent and paper towels.) The bracket that holds the hand shower was broken when we checked in late Saturday, but it was fixed by Tuesday. The chaise lounge covers outside were moldy and dirty (as reported in another review) but I stripped them off and left them at the door on Wednesday (housekeeping day for timeshares). They were replaced with nice clean ones. The outside furniture suffers from exposure in general.
All the managers spoke adequate English and were generally accommodating and friendly. The beach bar was nice and the fresh squeezed limes in the Daiquiri were welcome. The beach area has just completed a complete refurbishment and is really quite nice. The pool is lovely and has great views of sunsets over the disappearing edge. The restaurant was OK, but pricey and the service was not superb. There were problems resulting from English by the waiter and our limited French and perhaps a shortage of staff that night.
Our timeshare unit was at the very back of the property and had no view of the ocean, but was very quiet and private. We could see that the hotel units all had lovely sea views and their outdoor furniture looked new. I am sure the hotel units are very nice. I would recommend the hotel, but warn timeshare exchanges to expect problems and a less comfortable visit.. When exchanging from an RCI Gold Crown to lesser resorts, RCI had in the past warned us. They did not this time and really should have.

  • Stayed: December 2010, traveled as a couple
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5  Thank fullervi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2010

Le Toubana is a typical French orientated hotel, not to big so it could have a personal touch. The first thing what catches the eye is the wonderful pool + view. There are not a lot of beach chairs available, so if you come later in the day, you might to sit at a table..
There is a private beach but it is quite a steep walk down and off course up again...
During our stay, some were modifications being made at the beach facilities but I'm sure that they are well finished by now and that the result is very nice
The food is very good; the menu offers a wide range of choices.
Breakfast is basic, e.g. fried eggs are not offered.
We stayed at a bay view suite, where we had a stunning view at the sunset. We had a small garden with 2 beach chairs, with enough privacy. The only pity was that there was a small ugly fence which spoiled the view..
The bed in our nice big room was excellent !!
The town and nice beach of Saint-Anne is close but you will still need a car to get there.

  • Stayed: December 2010, traveled as a couple
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1  Thank TomGemoets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2010

We spent three wonderful nights here in November 2010. The cottages are all perched on a cliff overlooking the ocean. Our cottage had a large balcony, a kitchen, and a bedroom with large windows overlooking the ocean. Watching the sunsets from the balcony was tremendous. There is a private beach below the cottages -- it is a 5 minute walk down a fairly steep hill. The beach is small and not great for snorkeling, but it is gorgeous and there is a bar/restaurant on the beach. The restaurant and pool is at the top of the cliff, overlooking the ocean. The food was fantastic -- it is not your usual hotel food (and good French wine). And the view is great -- you look out over the pool and the ocean. The management was friendly, but their English is a little limited. Knowing French helps. There is Wifi in the lobby and restaurant. The rooms have TV, but we never used the TV. There is free breakfast which was good -- croissants, yogurt, cereal, etc. The town of Sainte Anne is about 2 km away -- it is not a pleasant walk because the road can be busy. You will probably want to rent a car. There are probably taxis, but I didn't see any.

  • Stayed: November 2010, traveled as a couple
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1  Thank John_In_Napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2010

Me and my boyfriend stayed at Toubana for 3 days and we've enjoyed it very much!!
Not only the magnificent view but also the bungalows and the spectacular pool charmed us!
We stayed in bungalow nr. 2 and we had a beautiful view. The room was clean and tidy. Indeed, there was a sensor of movement in th bahroom and the light stoped every 2 minutes..but it was ok.
Most of the time we stayed at the pool, where you could find everything you needed from water, ice, beer, rhum..and you could really have a great time!
My opinion is that it is a very nice hotel and the bungalows are very good organized but the restaurant, even though it has very good food, is kind of expensive!
After all, we had an excellent time and we recommend this place!

  • Stayed: September 2010, traveled as a couple
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1  Thank Anduta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Toubana Hotel & Spa

Address: 4 On N, Sainte-Anne 97180, Guadeloupe
Location: Caribbean > Guadeloupe > Grande-Terre Island > Sainte-Anne
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Sainte-Anne
Price Range: $289 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Toubana Hotel & Spa 4*
Number of rooms: 44
Official Description (provided by the hotel):
Rooms : 32 sea view bungalows including 6 Junior Suites Ocean view, 4 Junior Suites Garden View and 1 Suite Ocean spread in a tropical garden. (bungalow quadruple = Junior Suite)Occupation bungalow classic : 2 adults + 1 child OR 3 adults + 1 child. Maximum occupation 3 persons. Surface area ≈ 50 sqm. Occupation Junior Suite : 2 adults + 2 children OR 3 adults + 1 child OR 2 adults + 1 child + 1 infant. Maximum occupation 4 persons. Surface area ≈ 70sqm.Amenities :Bungalow equipped with kitchenette, bathroom with bath tub or shower, hair-drier, private terrace with long chairs, chairs and table. Room: internationnal dial phone, flat TV, individual air-conditioning, safe box, 220 V electricity, a king size bed or 2 twin beds. Seminars : 2 meeting rooms ; 12 and 30 people, air conditioned, projection system, WIRELESS on communal part. ... more   less 
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Also Known As:
Hotel La Toubana
La Toubana Ste Anne
La Toubana Hotel & Spa Guadeloupe/Sainte-Anne

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