We arrived at TOUBANA after 5 nights @ LE JARDIN MALANGA, both hotel owned by the same company: http://www.deshotelsetdesiles.com/. We spent before 6 nights in Martinique @ Hotel Plein Soleil.
We 've planned this trip -last minute- for our honeymoon. Quite interesting the difference in terms of contacts we got on the different hotels. So easy to make something small , to say some words or have a little chat to a "young" couple. At TOUBANA, it miss something I can sum up easily: Authenticity in the contact. Smiles were present upfront but didn't seems sincere and not even one word like: congratulation we are happy for you (just can I make a copy of your voucher)
Is it so difficult to be a little more "proactive", "sincerely customer friendly" I don't thing so... May be next time? There is a few small things missing. I want to mention that the SPA personal is good, the team to clean the room are friendly but ...
If I may make a suggestion to the boss of this hotel group, please send Mr FABRE (Directeur Jardin Malanga) to the TOUBANA to wake up this team. With some small good advises I am sure he can give the TOUBANA will really become a good Hotel and not only because of his location (or restaurant ?...), or old reputation ... otherwise it will decline... for me it's a written story.
we wish you all the best
Marc & B
- Official Description (provided by the hotel):
- Rooms : 32 sea view bungalows including 6 Junior Suites Ocean view, 4 Junior Suites Garden View and 1 Suite Ocean spread in a tropical garden. (bungalow quadruple = Junior Suite)Occupation bungalow classic : 2 adults + 1 child OR 3 adults + 1 child. Maximum occupation 3 persons. Surface area ≈ 50 sqm. Occupation Junior Suite : 2 adults + 2 children OR 3 adults + 1 child OR 2 adults + 1 child + 1 infant. Maximum occupation 4 persons. Surface area ≈ 70sqm.Amenities :Bungalow equipped with kitchenette, bathroom with bath tub or shower, hair-drier, private terrace with long chairs, chairs and table. Room: internationnal dial phone, flat TV, individual air-conditioning, safe box, 220 V electricity, a king size bed or 2 twin beds. Seminars : 2 meeting rooms ; 12 and 30 people, air conditioned, projection system, WIRELESS on communal part. ... more less
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- Also Known As:
- Hotel La Toubana
- La Toubana Ste Anne
- La Toubana Hotel & Spa Guadeloupe/Sainte-Anne