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“disappointing”

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Grand Bahia Principe Cayacoa
Ranked #6 of 54 Hotels in Samana Province
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“disappointing”
Reviewed April 5, 2014

Holiday March 2014.
Where do I start? We were very disappointed with this holiday. To put my review into some perspective for you I would like to say we are very well travelled, like to be adventurous, and we are very tolerant of different cultures in general. We are in our 50’s, we have a good standard of life in the UK and we also like to have a little bit of pampering sometimes when we go away. This is the first time we have ever said “we won’t be going back to this hotel” and here’s why.

We decided to upgrade to the Junior Suite, as we were led to believe that these rooms had their own pool. Not so, anyone in the hotel can go in any of the areas. There was no private club house either. So don’t bother to upgrade if you go. It isn’t worth it.

In general, the hotel was clean but the food was the worst we have had in an all-inclusive. We went to all the restaurants available. The Italian food was like cheap ready meals. The fish restaurant was worse. We decided to pay extra to get a decent meal and had the chef's special. When it came it was a very unappetizing mountain of fish and shell fish, all of it freezing. Needless to say we left it. The food in the Gourmet restaurant was the best place we ate and had one nice meal in there, we had the Surf & Turf and it was very nice. The service in there was also very good.
The food in the main restaurant was very much of a muchness, the breakfast was no better. You had to pick out the egg shells from the scrambled eggs, this happened 5 times over the 2 weeks we were there. The queues were terrible for the toasters and it took putting the bread in 4 times before it even resembled toast. The majority of staff spoke only Spanish so you could complain as they didn't understand you.

The room service was as bad. The food arrived cold. So again the benefit of having 24 hour room service included in your package isn't worth it at all. the beds were very hard too.

The buffet restaurant at the Jacuzzi pool was ok for lunches, but again it ended up being very much the same food. The guys in there were very pleasant especially Victor, who was a great guy.

The staff were pleasant enough, but it was apparent they didn’t enjoy their jobs, there was a slight resentment apparent from them, nothing major but the harassment from the sales staff was relentless and very annoying. I don’t go away to get badgered into having a 60 minute meeting to sell me time share. We had to avoid the reception hall which was the only place you could get free Wi-Fi because of it. So be aware of the letter you get telling you to claim your free gift, as it’s far from free.

The Jacuzzi pool was dirty; it had scum floating in the middle of each of the 3 pools.
There was no peace and quiet, there was building work going on all the time. Trees being cut down with chain saws every day. The racket from the main pool which was above everything was relentless music and shouting.

On one day they decided to cut down a tree that was on the patio of the Jacuzzi pool with people still lying on their sun beds under it. Once the tree was down they started to chop it up with an axe. The wood chips were flying everywhere. No peace or duty of care to the holiday makers. A lady had to tell them to stop it. It was appalling.



The entertainment was very tacky. The view from the main terrace was outstanding, and could be a great place to have sundowners, however there was light entertainment there each evening. This resembled a ‘Tea Dance’ with Private Dancers from the hotel dancing with guests. This also included Bingo once a week. Ok if you like that kind of thing, but not what I’d expect in a supposedly 5* hotel in the Caribbean.

Although we are in our mid 50’s we like to see a mixture of couples of different ages in the hotels we go to the average age group here was over 60.

The town was not a place you could go to enjoy a coffee or a meal. We have been to many places where the local people are poor and trying to make a living, but we have always found something of interest or been able to add something to the local economy. Not so here. We have been to India lots of times and loved it, so when I say the town resembled a shanty town. I mean it really had absolutely nothing to offer. The people are not dangerous, but they are trying to get you to buy things which are overpriced cheap tat and get visibly frustrated when you won’t buy anything. To the point it makes you feel very uncomfortable. The pavements are a danger to anyone who isn’t steady on their feet. In fact a young girl broke her foot the first day she was there.

Here are the good parts. The location is stunning; the sea is crystal clear and full of beautiful fish. The vegetation and wild life is wonderful. You won’t be disappointed with that, and Pelicans fly down to the sea to feed off the fish.
We went to Bacardi Island and the beach there is fantastic with turquoise sea.

We had a couple of great trips run by Cultourall, the guys kept us hydrated with Rum and water and entertained us with their singing. You can go directly to them to get the trips as it is cheaper than going through the Thompson Rep. However
Martin the Thompson Rep is a great Rep. Nothing is too much trouble for him.

Overall I would rate this hotel as a poor 4* nothing more.

Obviously this is our personal feedback and surprisingly there were people who did enjoy their stay in this Hotel. I have been as honest as I can be I hope it helps you to choose whether to go here or not. If you don’t mind noise, an average age of 60+ and not a foodie. You might enjoy it here.

Room Tip: any room would be ok, the majority had great views
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  • Stayed March 2014, traveled as a couple
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Helpful?
3 Thank leny14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, October 22, 2014
Dear Leny ,

Thank you for posting a review of your stay at Grand Bahía Príncipe Cayacoa; we appreciate all of our guests’ opinions of their experience in our hotel as it gives us the opportunity to reassess all aspects of our work.

Once more we thank you for your kind and sincere words. It would be a great pleasure to welcome you back in Family holidays with Bahia Principe Hotels & Resorts

Greetings,
Lizairi Then
Grand Bahia Principe Cayacoa
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Topsail CBS, NL Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 5, 2014

We stayed here for 16 nights. On checking in we didn’t like our first room at all. My husband asked for a change and got one with a nice view. We stayed on third floor in main hotel with ocean view for three nights. Next we spent three nights on the island resort, LOVELY!!! Cayo Levantado resort
Came back for the rest of our trip at Cayacoa and again pleased with the room.
The wifi was not free, looked silly seeing people in the lobby trying to use the free wifi spot. I bought my own package before leaving home. The staff were ALL very pleasant and accommodating. The front desk was excellent as well and always willing to change our bills so we could leave tips. While on subject be nice and TIP the staff, OMG they work so hard. While you’re at it learn some Spanish, hello, thank you, how are you?,beer, wine red or white are all easy. They will help you too. I downloaded a free app for many common words.
The entertainment staff, Luis and his team were fun, energetic. It was just me and my husband, we really enjoyed the live music and dancing in the evenings in the courtyard. Hated the Bingo, but it didn’t last two long. Enjoyed the dance lessons around the pool and the step aerobics between five and six pm.

BE AWARE that they do try to hold Time Share meetings. If you are not interested say so and leave, that’s what we did. (learned that lesson the hard way in Florida many years ago) They do a lot of trying to sell other things like photos, excursions, massages (like you need THAT on your sun burned back! Ouch) ha. Smile say “thank you” No if not interested. I planned most of our excursions before we went. We did two with Raymond and Gregory tours and enjoyed both. ASK for Jogual Bock to go with you. He was amazing friendly and helpful young man. knows enough English and felt very safe with him.


And there are A LOT of stairs- but we didn’t mind burning off calories. Samana has lovely people, lovely beaches, and tropical forests. The poverty is overwhelming once you travel anywhere. We tipped well at the hotel and with the local trips but no amount tourists give can solve this problem. Would love to know where the billions of tourist dollars go? The locals don’t seem to benefit from it. One can own so many paintings, jewelry, or wooden carvings.

We were disappointed with the snorkeling, brought our own gear and not much to look at. Also took boat tour (did book thru the hotel) and again not much to see a few fish around the sunken ship weren’t worth the bother. Then you land on the beach on the island (Levantado or Barcardi Island) go thru the gauntlet of vendors to get to where you have your lunch. The tour operator deliberately takes you this way. You must pay for your drinks. You can swim at the beach on the island but once you attempt to put your belongings on a beach chair someone will run up to you and state you must pay $5.00 per chair. It would have been nice to have been told this prior to going on the excursion since we expected to be snorkeling we didn’t bring much money with us. Have since read this in other posts. You basically are paying for chairs and drinks that are free on the beach at your hotel. Although, the beaches on the Island are much nicer.
There is also a resort with GBP on this island Cayo Levantado resort" that is wonderful and it has private beaches. The beach at the resort is public but the local people were friendly and it nice they get to play on their own sand and swim in their own ocean!!
We really only swam in the ocean because the pool was small and had a swim up pee down bar if you get my drift. Didn’t see to many get out to use the washroom. YUK! Everywhere the staff was always cleaning and maintaining the place. Again staff was great!
The food was really good, the restaurants very nice too. Alberto did my two eggs over easy for me every morning! If you can’t find something good to eat the problem lies with you my friend….sorry.
The weather was awesome every day. Every day.! Have to get up early to get chairs in shade….but that’s true at most resorts the whole early bird thing.
Overall great vacation and would definitely go again. We love our 3 children and six grandkids (all under six years old!) but loved our quiet time and adventures at the Grand Bahia Principe Cayacoa, and Cayo Levantado resort.
Oh i forgot watch the guy land the speed boat on the beach in the PM around 4;30!!

Room Tip: we didn't get to choose before but once we got there they made sure we were happy
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  • Stayed March 2014, traveled as a couple
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Helpful?
2 Thank GraysNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, October 22, 2014
Dear Grays ,

Thank you for posting a review of your nice experience with us.

Also we would like to let you know that we take our guests´ observations into great consideration with the aim to reinforce the quality of our services.

For all of us it will be an honor to welcome you once again at Bahia Principe Hotels & Resorts, your best hotel in Samana.

Greetings,
Lizairi Then
Grand Bahia Principe Cayacoa
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Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 5, 2014

My husband and i visited Cayacoa from 12th-26th March. We booked it as a very last minute deal with Thomson, neither of us ever having visited Dominican Republic before. We were aware of the 3-4 hour transfer from Puerto Plata. It was long and hot but i particularly found the surrounding scenery and landscape interesting to look at and it really gave you an idea of the country. Granted, by the time we reached the hotel we were pretty tired though!! Check in was quick. We were given a ground floor room that was in the corner overlooking the terrace area. We were not that happy when we arrived as there was a very loud wedding party happening outside our window. My husband asked if we could change rooms. We were told we would have to wait till the following day ( this was about 9pm ). We were not disappointed with the room we were changed to. Much bigger, with lovely views over the bay and Samana. We even got a complementary bottle of bubbly and balloons in our room as it our wedding anniversary celebration. The staff on reception were fantastic throughout our stay. We would especially like to mention Gerdison as he rearranged our new room and made us feel like nothing was too much trouble. He was so friendly and always asked us if we were ok. We would also like to say a big thank you to Marcos who helped us out and again was so friendly and efficient. They really do want you to have the best time possible and feel as though you want for nothing.
The rooms are generally very nice. They are a bit dated but really nothing to suggest you wont be comfortable. They are kept spotlessly clean and the mini bar ( at no extra cost ) is refilled daily. They always provide two large bottles on mineral water. You are advised to use bottled water for your teeth. The only downside we felt about our room that overlooked the bay of Samana was that each night we could hear the sound of the nightlife going on in Samana. It was pretty loud - at first we thought it was coming from the hotel but then realised it was actually travelling across the bay. So there was nothing that we could do about it. Perhaps ear plugs would have been good!! We would suggest that if you can you request a room overlooking the jetty and smaller bay.
The buffet restaurant was fantastic. There was so much food and choice. The meals are themed each night to represent a different country. We found unfortunately that we didn't particularly like the Dominican night ( Saturday nights ) but we loved Golden night on Fridays as they pushed the boat out even more with the choice. The food is very tasty and there is something for everyone. We really enjoyed the abundance of fish, especially grouper. We also liked the fact there was plenty of salad ( which you can eat as cleaned in purified water ) and fruit. The waiting staff are really friendly and welcoming. They are very efficient and will be ready to fill your water or wine glass as soon as you finish the last drop, regardless of whether you want any more!!
Cleanliness and hygiene in the restaurant is very high. It was a pleasant room and the views in the morning over breakfast are wonderful. We also ate at the 3 other a la carte restaurants. We particularly like the gourmet one, the italian did a wonderful lobster dish ( at an extra cost ). We were less impressed with the sea food restaurant. It is nice to have the chance to eat somewhere different, however we did feel that the service was perhaps too fast and we were shifted through quite quickly.
The hotel has a lovely main pool with fantastic views. However, we did not sit here often as there was limited shade. We frequently sat down under the shading by the jetty, and the jacuzzi pools.This was very pleasant and quieter than the main pool. The beach is lovely but again the sun loungers under shade are prime spots so you have to act quickly in the morning to secure one. This becomes a bit of a chore and something we felt we should not have to compete for. I was very aware of being out of the sun, and it was particularly hot and the strength of the sun is quite intense. The general weather in March was hot and sunny during the day, with a light breeze. We had one morning were it rained until about 11 am but then was a glorious sunny day. The rest of the time we only seemed to have rain at night.Another thing to mention was the amount of steps in the resort!Great for keeping you fit after all that food, but not if you have mobility problems. They do run a very good shuttle service between locations around the resort so you dont have to walk up the steps.
The animation team were constantly providing activities, from aerobics to archery for guests to enjoy. There is no obligation or pressure to take part. We went along to one of the evening shows which was circus night and was very good. The skills of the performers was incredible. We would like to make a social mention to Luis who was part of the animation team and who made everyone laugh. He is a real character and remembers your names amongst so many guests.
We enjoyed just lazing about but decided to punctuate the time with some excursions. We would really like to recommend the Playa Rincon trip. It is a tropical island beach paradise!! The trip there is about an hour with a stop at a plantation which was very interesting. You get lunch on the beach and all drinks included. We enjoyed lobster and parrot fish - yum!! We then had the chance to find our own quiet spot on this long stretch of pristine beach and swim and paddle in crystal clear waters. It was a really fun day and we would definitely recommend.
We enjoyed snorkelling from the hotel around the bay. If you can, bring your own snorkel, as otherwise you have to hire them ( no charge )but subject to availability! The fish and coral found between the two beaches were wonderful. We also went out on the kayaks which is great fun.
Overall we had a lovely time. We would definitely say you need 10-14 days as the journey is long and you want to make the most of it. Bring plenty of suncream as its very expensive to buy in the shop. The sun is very strong. The best points about this hotel in our opinion are its location, the dominican weather and the wonderful staff!!!

Room Tip: Rooms facing the sea or the quiet bay with the jetty.
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  • Stayed March 2014, traveled as a couple
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Helpful?
5 Thank Mrs_LauraDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, October 22, 2014
Dear Laura ,

Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service.

We are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to Bahia Principe Hotels & Resorts, your best hotel in Samana.

Greetings,
Lizairi Then
Grand Bahia Principe Cayacoa
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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2014

We just returned from Cayacoa with disappointment. We were really looking forward to the walk out to the Islands that you see in all the pictures, however when we arrived we learned the hotel did not own the area and it was public to the town, we were warned to watch where we left our wallets and camera as the hotel was no longer responsible for our safety. When we decided to go for the walk we found it was very dirty and covered in trash and graffiti. We never made the full walk down to the end due to the feeling of our safety being compromised.

The food wasn't the best, and was very repetitive. Only having one type of Beer (Presidente) made it disappointing for the Beer drinkers.

Our initial room was probably the worst room in the entire place, ground level, facing the lobby lounge, right outside the lobby bar back kitchen with the window right beside our patio. With all the noise from the kitchen, dropping glasses, people yelling back and forth. We felt like we had no privacy always having the noise from the kitchen and the hotel guest walking around the terrace of the lobby bar. Lucky for us the front desk staff (Danny) was able to move us to new room that had the privacy, and quiet we were looking for, as well as a much better view of the area.

The harassment from the lobby staff about Time Share meetings was intolerable, to the point were we had to avoid the lobby and even unplug the phone in our room due to the phone calls about the Time Share meetings. By having to avoid the lobby (where the shuttle picked you up and dropped you off) we found this place to have A LOT of stairs and long walk ways which at times (in the high heat) was hard on the knees and ankles.

The pools looked beautiful and were nice to cool off in however they were only cleaned in the morning and the pool with the swim up bar had an open cabana hut style roof with birds living in it and the pool had lots of bird droppings in it by the evening. Trying to enjoy a nice relaxing pool side tan was very difficult due to the hotel staff constantly trying to sell you excursions, photos and T-shirts. The over all cleanliness of the resort and the consistent interruptions from all the sales we found annoying and not very desirable or enjoyable.

The bar staff at the lobby bar and swim up bar were slow and not very attentive unless you were the only person around, however at the snack bar lounge we found the service incredible.

On the bright side we couldn't have asked for better weather, gorgeous color in the water and the view was tremendous. Having no children running around the pools was another asset to our trip.

Due to numerous reasons above we will not be returning to this resort, and will not be recommending it to any friends or family.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeremy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, October 22, 2014
Dear Jeremy ,

Thank you for taking the time in writing us a review of your stay in our TripAdvisor community as we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to know what specific points we must focus our attention.

After we carefully have read this review, we truly express our sincere apologies for the inconvenience that you have had to deal with. It is not definitely the image that we wish to project, nor does it fit in the general pleasant atmosphere of our hotel. We are vey concerned about your impressions and we sincerely do not want you to keep a bad memory of us

We are in the business to bring an enjoyable and unforgettable experience to all our clients. We sincerely would like to have the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Greetings,
Lizairi Then
Grand Bahia Principe Cayacoa
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Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 3, 2014

Just returned with husband from Cayacoa in late March. Beautiful resort and weather. I was surprised at how good the buffet food was and tons of choice! The A la cartes were also very well done. Just the snack bar was a bit disappointing but it was also out of the way so we didn't visit it often. Many people speak of the beaches being less than hoped, but I thought it was great to have two. Less crowded and you could choose between active or secluded. Plus I liked seeing the locals there on their weekends. The pool and drinks were awesome (lattes!!) and rooms all had lovely views, beds were quite hard though. Lost power once or twice but we didn't really even notice. The wifi was a bit annoying as it was so limited but at least there was one free option.
The staff were all pleasant and accommodating, in particular the entertainment staff. Luis and his crew (Fernando, Massiell, Veronica, Carlito, Carlos and Caroline) were fun, energetic, really original and good at remembering names. Bingo and Luis' costumes were a highlight of our holiday. I would say that the "stretch" class on the beach would really benefit from being a bit earlier so that it's not so hot and also a bit of yoga training to make it more authentic.
BE AWARE that they do try to hold Time Share meetings under subterfuge but at least you get a free massage. And there are A LOT of stairs- but we are young and loved burning off calories.
Samana itself was gorgeous! Fun people, lovely beaches, tropical forests and great produce. They really are trying to improve their area and education. All in all, we would return for sure.

Room Tip: All nice but above the patio (facing town) is a little noisy at night.
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  • Stayed March 2014, traveled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
2 Thank Gypseekiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, October 22, 2014
Dear Huesped ,

We cannot tell you how much we appreciate your review in TripAdvisor.

It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours. We are glad that you have enjoyed your visit with us. We are delighted to share your comments with the rest of our staff

Thank you again, and we hope to have the pleasure to host you one more time at Bahia Principe Hotels & Resorts, your best hotel in Samana

Greetings,
Lizairi Then
Grand Bahia Principe Cayacoa
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Report response as inappropriate
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Sudbury
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 1, 2014

We just returned home after a 7 days vacation from March 21st-29th. All I can say is I will now book 10 days. This place is amazing. I've read that it is going to be family as of May but note when speaking with staff, they stated they do this generally from May until Oct/Nov each year. It then reverts back to Adults Only.
We cannot say enough about the staff, food nor service that we had. We met many new friends. Our room was amazing #517. Room was always clean. Do not go to the villas; there is a musky smell in the room #2105 and as you head down there via shuttle you'll smell the holding tanks. We were initially placed there as we were informed that they were the best rooms. They're not!.. beautiful but the main building is the place to be if you like some action. Villas were very quiet. The staff were very accommodating. Love Sterling, Louis, Carlos and many many more. Pool view was amazing!!! View in all was amazing!! public beach was amazing.. we did not swim in the bay area. *you need water shoes there.
As for the town of Samana - beautiful --don't let the locals be your tour guide - they follow you once you make contact and then will bring you to their friend where they make a commission.
Be nice but stern if you want to walk on your own. Note == Columbus rum is $8.00 at the airport not the $15 or $10 that the vendor tries to get out of you lol. Note to self, watch the centre round about barrier as I tripped and fell on my butt LOL. No accessibility in the town and I am mobile.
Also the motor boat catamaran to Los Habitas -- not worth the $95.00 because it is a motor with sitting area of 4 to a seat, it is not your typical catamaran that you can stand up, dance, walk around etc. although I heard that they do offer this catamaran. The view is beautiful, ride beautiful but once you see one cave you've seen them all. I have beautiful pics here. You may be told by your travel representative that you will have a drink (rum, beer ) included with your lunch -- note it is not. You only receive free water, pop with your lunch. On the boat, you are offered only Rum, Coke, Sprite and water. After lunch you will have the opportunity to swim at the beach on the island (Levantado) but once you attempt to put your belongings on a beach chair someone will run up to you and state you must pay $5.00 per chair. We were approached with this amount whereas others were approached to pay $8.00 -- then $5.00 ---- then $1.00... the individual said "hotel rules" when questioned. The travel representative said "the bars on the beach own the chairs for rent and are not part of the Cayo Levantado resort". It would have been nice to have been told this prior to going on the excursion. I know it sounds petty but the point is not all information was provided prior to the excursion. Note -- the people running the excursion were very nice and tried their best.
Overall -- great trip!!! great staff!! GREAT NEW FRIENDS!!! We travelled in a group of 4 and we would all definitely return. :-)

Room Tip: RM 517!!! excellent views over the pool area.. Do not sleep over the terrace (Lobby bar). Apparently...
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  • Stayed March 2014, traveled with friends
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Helpful?
9 Thank Butterfly1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, October 22, 2014
Dear Huesped ,

On behalf of all the hotel staff; thank you for your detail review. We were delighted to hear that you had an incredible vacation with us.

It is a pleasure for all of us to hear that we could fulfill your expectations and be assured that it is wonderful to know that you are considering coming back.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.

Greetings,
Lizairi Then
Grand Bahia Principe Cayacoa
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Yarmouth, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 31, 2014

Enjoyed a relaxed week March 20-27/14 at Cayacoa. A very scenic and peaceful location. Had a basic room with a king bed. Clean, comfortable but spacious. Bathroom average but a small vanity so had to store bath needs on the shelves in the closet. Great buffet as well as a la carte. Drinks were not watered down and the wine was quite enjoyable. Beach area is not one of those with powder sand and turquoise water that goes for miles. One area is more sandy and lively, while the other is more on an alcove/bay. Quiet but a good place to snorkel. We did not use the pools as we prefer the ocean. To mention that the beaches are not owned by the resort, so the public has access and the locals do come. There is security but it is to prevent access to the amenities of the resort (pool, bar, restaurant, washrooms, water sports). This would not prevent me from returning. But I would take into consideration that there are a lot of stairs on the property. (There is a golf cart that circles for pickup). Our one complaint was the internet access. Allowed 1 hour per day, BUT once you connected you had to use it all at that time. Could NOT access for 30 minutes in the morning, log off and reconnect in the evening for the remaining minutes. For us, this was an inconvenience. However overall, truly recommend this location. You can even walk downtown, or take the shuttle. Worth a visit. We also took a boat to the sister resort, Bahia Levantado, for a change of scenery. Wow, the beach was amazing. This one had the beautiful white sand and turquoise water, and great for snorkeling. It is on an island, so it is a bit secluded and isolated. In conclusion, had not visited Samana before and very pleased we did. We chose this resort as it was for adults only, however, we were told it will be converted to family in May. For that reason, we would not return.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 123Trinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Public Relations Manager at Grand Bahia Principe Cayacoa, responded to this review, April 2, 2014
Dear Guest:

First of all, we would like to thank you for sharing your opinion with us and other users of Trip Advisor, we are happy to learn that overall you loved your stay in our property.

We would like you to know that we put our best interest and value in our guest opinion; we also take note of those comments that indicate opportunity for improvement.

Once again, thank you for recommending us to other travelers.

Greetings,
Albis Corredor
Grand Bahia Principe Cayacoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Cayacoa

Property: Grand Bahia Principe Cayacoa
Address: Loma Puerto Escondido s/n, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Samana Province
#6 Spa Hotel in Samana Province
#6 On the Beach Hotel in Samana Province
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Cayacoa 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Facilities and services: Main pool with Jacuzzi surrounded by a sun terrace 3 beachside hydromassage tubs Loungers, sun umbrellas and towel service BAHIA SPA (additional charge) Water activity centre WiFi access in the lobby (24h per day free of charge) Wedding gazebo Buffet-style main restaurant and 3 speciality restaurants 4 bars, cocktail lounge, chill out zone, 1 snack bar Sports facilities: gym Pueblo Principe: Shopping and leisure mall with local craft stores, live music, shows, stores, bars and disco. Rooms: 295 rooms including 4 types: Standard, Standard with Sea View, Superior Junior Suite and Club Golden Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror. Air conditioning Ceiling fan Telephone Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) Terrace WiFi (additional charge) Junior Suite: sitting area, sofa-bed and ironing set Club Golden Junior Suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Park Mini Club for children aged 4 to 12 Evening Mini Disco Babysitting service (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Auditorium for corporate meetings Panoramic lifts Personalised menus (for celiacs, diabetics, etc.) Available on request Specialised service for organising weddings, incentive trips, events and anniversaries. ... more   less 
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Also Known As:
Gran Bahia Principe Cayacoa Hotel
Gran Bahia Principe Cayacoa Samana

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