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“Beautiful Views, great vacation”

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Grand Bahia Principe Cayacoa
Ranked #6 of 53 Hotels in Samana Province
Certificate of Excellence
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful Views, great vacation”
Reviewed November 28, 2012

My husband and I chose this property for our vacation. We travelled from Oct. 20-Nov 3/12 through West Jet Vacations. Great price for the 2 weeks, and we know that a lot of the reason for that is because we were travelling out of season. This was our third trip back to Dominican, we first travelled to Punta Cana, second to Cabarete and then finally to Samana. Samana is much smaller, much more of an agricultural province than the other two, which means it has kept a lot of its natural beauty.

On arrival to the hotel we were quickly checked in and greeted witha welcome drink. No issues, quick, friendly service.

Our room was on the 5th floor (5 story complex) of the main building, which is where all the standard rooms are. Rooms are nice, fairly standard, always very clean. Air conditioning always worked for us. I especially liked all of the "energy saving" efforts that the hotel has made. When you leave your room you take your room card out of the slot, which sort of acts as a breaker so lights and AC aren't left on while you are out. The balcony door has to be closed for the AC to come on, and through a lot of the lobby etc the lights in the bathrooms are on a sensor... Back to the rooms. There was a t-shirt for each of us, a bottle of rum and some welcome information. We had an issue with the toilet running which maintenance came and fixed within 10 minutes.

We didn't see inside the junior suites but they are all located in off buildings from the main building, which are quite the hike to get to the restaraunt. Doesn't seem like it was worth the money. Also, almost any room in the hotel would have a great view. Our room faced towards the terrace and the harbour side of the bay. The terrace could be kind of loud some evenings, this was the only downside.

The food in the buffet was good. Neither of us are picky eaters at all and could always find something to satisfy! The al la cartes were also nice. Italian, Gourmet and Seafood, don;t think we had a "bad meal" there, obviously some better than others, but again, not picky.

The selection of international liquor was nice, they would often run out of the premium stuff earlier in the eve, but always lots of rum!

The service staff at this resort are all amazing. Everyone was very willing to go the extra mile to make sure we had a great stay. Some of our friends from the restaraunt staff: Dadys, Yessel, Carlos, Claudio and lots others really stood out. Bartenders: Angel, Dario, Victor, Manual, Carlos were all not only great bartenders but awesome people. Front desk service staff Danny was always so so helpful. And Juan and Ezekial from the Privledge Club were always a great conversation!

The location of the hotel was absolutely breathtaking. The view out to the bay, looking down off the cliff.. even by the end of the 2 weeks I was still easily wowed by the beauty.The way the town of Samana was across the small bay, with it lit up at night was also really nice. The grounds were well kept and manicured. As a note, there are a ton of stairs at this resort. There is an elevator down to the beach and a cart that will go from the lower level restaraunts and the main building, but we just generally walked. May not be ideal with small children or those who require lots of assistance in these circumstances.

The beach definately isn't Punta Cana, the sand is more the shell brown colour, and the water still bluey/green, but not the picture perfect blue. The stretch of beach is fairly short, but there were lots of chairs available. The nice thing since there isn't miles and miles of beaches, and because of the location of the beach there were minimal people trying to sell trinkets on the beach. There were a few shops right at the end of the beach and every once in a while they would come by, but it definately was not constant.

Due to the nature of the beach being in the mouth of a bay, there was often some garbage from the ocean floating in. This was most evident after a lot of rain/wind. The hotel staff was very quick to have someone raking the beach. A bit beyond their control.

There were nightly shows, which were pretty good. Nothing to rave about, the Viva Los Vegas one was pretty good though. The animation staff worked all day putting on lots of games and activities and then were in the disco at night for the shows. Lots of hard workers!!

The hotel chain has a Privelege Club that they will try and get you to go to a presentation at one of the sister hotels. It is not a time share, but similar idea. A few couples that we went to the presentation with actually bought into it, it isn't an awful deal, but only really useful if you do travel a lot. We went our second day in and no one bugged us after that because we had been. In fact the guys who work for the privelege club were really nice. Juan and "Easy to kill" (Ezekial) we made friends with.

All in all we had a great vacation, a great honeymoon (despite a few days of rain in the first week from superstorm sandy). We would go back in a heart beat!

Thanks Bahia Principe!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank garners_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 13, 2012
Dear TripAdvisor member:
Firstly, we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service.
We greatly appreciate your comments about facilities, services, grounds and the friendliness of our staff; Comments such as like yours are what motivate us as a team everyday to improve the quality of service that we offer and fulfill our commitment with customer satisfaction.
Also we want to thank you for notice our eco friendly efforts to conserve our planet, this actions are really important for us
We hope to have you back in the near future at Gran Bahia Principe Cayacoa.
Greetings from Samana,
Albis Corredor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Webster, NY
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 27, 2012

On arriving we were given room 119, room was fine but bathtub needed a good cleaning, air conditioning was anemic after 2 hours of running still humid and warm. Next morning found that bathroom ceiling was dripping water on toilet. Went to Reception and got new room 247. Everything was fine with this one. clean and cool.
Food at the buffet was very good, a lot of fish dishes ( at least 5 per day) But also had chicken, pork and beef. On Gala night they had lobster and Prime rib! It was delicious.
The Maitre'd at the buffet (Mr. Dady) was excellent, always going from table to table and checking that you were satisfied.
We only went to 2 of the 4 bars on the hotel, the swimming pool bar was really good, and Christian the bartender was excellent. Main lobby bar was good but one of the bartenders would claim that he was out of something and if you went to another bartender, they would have it.
Beach was small (about 200 yards) but clean, although there was a lot of plant debris and some trash on the water at times. (Seems to drift from the town across the bay). But someone was there to clean the sand.
If you like to snorkel, forget about the beach area, very little other than a couple of starfish. You have to go to the extreme right, just past the boat area and then you will see many different kinds of coral, fish and a lot of sea urchins.
The animation team had a lot of games and exercise programs throughout the day. Tony and Carolyn really worked hard to keep the people entertained.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Ricardo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 13, 2012
Dear Mr. Ricardo23,
Thank you for sharing your experiences with us. We appreciate you taking the time to share your feedback, as this is the best way for us to continue to improve in all areas. We are glad that you had an overall enjoyable vacation.
We have shared all of your comments and suggestions with our Management Team and the involved departments in order to make the necessary changes in order to ensure the satisfaction of our valued guests.
Once more, thank you for your comments
Greetings from Samana,
Albis Corredor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 27, 2012

I went 3 time, i like the food, people and the location is perfect
it is near are a everything. the staff are excellent they made stay a very enjoyable. carlos in the buffet he remember what we like, carolyna ,jeison ny, and the entertainer are very nice like family to me.I recomender this hotel

Room Tip: take the one pool view it is near of everything
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Msayala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 13, 2012
Dear Mrs. Msayala,
Thank you for your review about Grand Bahia Principe Cayacoa and for being such a faithful guest. We are very proud to have guests like you who know so well our All Inclusive quality service and recommend it to your friends and all the TripAdvisor users.
We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.
We hope to welcome you again and thank you in person your comments,
Greetings from Samana,
Albis Corredor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 26, 2012

I really loved the walks in this hotel, the vegetation and the picture. It was all very beautiful atop a big mountain overlooking the Atlantic. There is much to explore and much to do.
Only discouragement was the small beach that you can't walk because it is blocked off from cliffs and rocks, so you are kind of trapped here unless you do not swim to a different area where nobody goes. I would not go back for the beach, but I would go back for the hotel.

Room Tip: We were on the 4 floor and the rooms there overlooked the bay, but there are also views of the sea...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wolfis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 13, 2012
Dear Mr. Wolfis,
Firstly, we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service.
We greatly appreciate your comments about facilities, services and grounds.
We are sorry that we were not able to impress you with our beach. Please let this not be a motive to not stay with us in the future. And please remember write us before your next stay.
Greetings from Samana,
Albis Corredor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Florida
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 25, 2012

Serenity at its finest. If you're a female, don't wander around the bridge by yourself... I was told that local men hang around there and prey on women - steal jewelry, etc. So use caution on the bridge. I spent three weeks here and enjoyed every second of it. The Michael Jackson impersonator was extremely impressive! Food was pretty good for buffet style food. Service was fabulous. Room was beautiful and the view from the balcony was out of this world!

  • Stayed January 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 13, 2012
Dear Miss Stephanie H,
We would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments.
At our Hotel we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.
We hope you give us the opportunity to welcome you once again, and please remember write us before your next stay with us!
Greetings from Samana,
Albis Corredor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 25, 2012

I'd like to first off start by acknowledging the staff that works here. They were all excellent and made the stay a very enjoyable one.

Namely:

Fernando - Entertainer by the pool, he was absolutely hilarious and made us laugh so much :)
He was great at encouraging people to participate in the poolside activities which made the day's so much more enjoyable. The resort would not be the same without him! We look forward to seeing him when we return!

Daddys - Manager of the buffet, always made sure we were comfortable and that everything was met.
Alberto - The Omelette guy, always a big smile, ear to ear and happy to greet us every morning.
Luis Ariel - Server in the buffet area, going above and beyond to get us everything we needed.
Geneveva - Server in the buffet area, same as above.
Marielba - Greeter in the buffet area, This woman was so happy to see us everytime we walked into the buffet saying "Amigo!!" :) And had a beautiful dress of the theme for that given day.
The lobby bartenders, Manuel, Angel, Victor and Dorion.

Despite All of the staff working long hard hours each and every day, we could tell that they were always genuinely happy to see us.

Property details:
This place was like a hidden gem located within a small bay. Lot's of greenery and tons of tours to satisfy any adventurist.
The food was good, I did find it got a little boring after a week, however it was always well presented and in a very clean environment.

There is alot of locals hanging around on the beach, as all beaches in DR are public. So be sure to expect to be hassled for buying locally made items, such as paintings, sea shells etc. This is not a property specific detail, just a general comment if you have never travelled to the DR before.

There is a gym on site, with a universal set and incline bench for sit ups, a full set of dumbells, up to 50lbs, a few spinners a treadmill and a couple of other pieces of equipment.
I decided to run outside into the village a couple of times, so do beware that you will get hassled for your sunglasses, ipod etc if you go out alone. I wouldn't recommend it.

The hotel had WiFi access in the lobby and during our week there, they had just deployed wireless into the rooms, which was a very nice addition.
The beds were a little uncomfortable and could probably be upgraded. But they were acceptable.

The pool area was nice and clean and there were daily activities for just about anyone. Daily bingo, water polo, volleyball, ping pong, water arobics etc etc.

The A la carte restaurants were ok. We didn't really enjoy the Gourmet restaurant food options, but the others were ok.

All in all, this was a fantastic resort with incredible views and somewhat off the beaten path, which is exactly what we were looking for.
We will definitely be going back, and hope to see the same staff there when we return!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank g7236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 14, 2012
Dear TripAdvisor member:
First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.
It is an honor and a great compliment for us to forward those wonderful comments to all staff, especially those who stayed in your memory. We are pleased to hear that you had an excellent stay in our facilities and local, especially due to the friendliness of our staff
Please remember write us for help your on your next vacation with us!
Greetings from Samana,
Albis Corredor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Ohio
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 23, 2012

A very nice hotel; great location and view. Clean and perfect ; if you are looking for a quiet time; the staff is super, very friendly and acomodating; they sure make the difference .Manuel, Victor, Dario and Angel (The Bartender were the GREATEST). The pools are excellent the views were great I have nothing bad to say about this resort.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank QualityInn39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
División Cuarto... B, Director de Relaciones Públicas at Grand Bahia Principe Cayacoa, responded to this review, December 13, 2012
Dear TripAdvisor member:
In the name of all staff of Gran Bahia Principe Cayacoa, we would like to thank you for posting your experience.
In our Hotel we are committed to provide an excellent service through a high qualified team.
Also we are very proud to have received your excellent comments regarding our employees specially from Bars, we will pass to them your comments.
We hope to welcome you soon, please contact us before your arrival,
Greetings from Samana,
Albis Corredor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Cayacoa

Property: Grand Bahia Principe Cayacoa
Address: Loma Puerto Escondido s/n, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Samana Province
#6 On the Beach Hotel in Samana Province
#6 Spa Hotel in Samana Province
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Cayacoa 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Facilities and services: Main pool with Jacuzzi surrounded by a sun terrace 3 beachside hydromassage tubs Loungers, sun umbrellas and towel service BAHIA SPA (additional charge) Water activity centre WiFi access in the lobby (24h per day free of charge) Wedding gazebo Buffet-style main restaurant and 3 speciality restaurants 4 bars, cocktail lounge, chill out zone, 1 snack bar Sports facilities: gym Pueblo Principe: Shopping and leisure mall with local craft stores, live music, shows, stores, bars and disco. Rooms: 295 rooms including 4 types: Standard, Standard with Sea View, Superior Junior Suite and Club Golden Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror. Air conditioning Ceiling fan Telephone Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) Terrace WiFi (additional charge) Junior Suite: sitting area, sofa-bed and ironing set Club Golden Junior Suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Park Mini Club for children aged 4 to 12 Evening Mini Disco Babysitting service (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Auditorium for corporate meetings Panoramic lifts Personalised menus (for celiacs, diabetics, etc.) Available on request Specialised service for organising weddings, incentive trips, events and anniversaries. ... more   less 
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Also Known As:
Gran Bahia Principe Cayacoa Hotel
Gran Bahia Principe Cayacoa Samana

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