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“IPad stolen”

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The Bannister Hotel & Yacht Club
Ranked #12 of 53 Hotels in Samana Province
Certificate of Excellence
Santo Domingo, Dominican Republic
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“IPad stolen”
Reviewed April 15, 2013

Wonderfull place to spend a weekend, nice view of the Samana Bay, has a nice infinity edge pool with a ocean back ground,the food its not too good, the room is amaizing place to be with a good air conditioner, the attention was as a one star hotel. The agent for internal trips and tours are extremelly expensive, its better go to the Samana City and make personal arrangement with the local people it's less that 80% than the Bannister Hotel. The food at Regata was good but at Cafe del Mar was salty. The minimarket at the resort look small but can find all you need. But my personal problem was I left my iPad on my room and never appear again. I been try twice to locate with the people at the front desk but the iPad disappear. So take extra care when be there and use the safe for your values, never left nothing outside the safe.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gianni D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel & Yacht Club, responded to this review, April 20, 2013
Dear Mr. Gianni,

We acknowledge good receipt of your review and we are happy to see that you consider The Bannister Hotel such a wonderful place to spend a weekend. Regarding the different issues you mentioned, we would like to do some comments:

As I already explained it on a previous review, the rates of the Excursion Agency that is in the lobby of The Bannister Hotel are definitely higher that downtown. This is being explained by the quality of the services and intermediaries the Agency is proposing. They offer you a guarantee of quality you can not always expect from others agents.

Concerning your Ipad, we investigated the issue with the Security Department and it happened that you reported to the Front Desk late at night on your departure day (after 11.00pm as it was our Night Auditor who received your call), that you thought you forgot your Ipad in your room. As always, we followed the security procedure, but unfortunately your Ipad did not appear when another guest the week before, forgot a Digital Reflex Camera which was reported to us from housekeeping and sent to the guest in Santo Domingo the day after. It is very important for us that you know that we have never had this kind of problem before and our housekeeping team is here for a long time now. All our personal is checked before leaving the property every day. We are very strict as far as the security of our guests is concerned.

Finally we are truly disappointed that our attention and services did not reach your expectations as it is usually what every guest point out to be the greatest part of their stay.

Once again we apologize if your stay did not go as you were imagining it,

We do hope that you will come back and give The Bannister Hotel a second chance to show you how an incredible experience this can be,

Very Best Regards,

Jessica Bretin-Mariano
General Manager
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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English first
Cabarete, Puerto Plata, Dominican Republic
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2013

My review is short and sweet, great people, very accomidating, make you feel at home and comfortable. We are on a tight budget and they showed us a great time regardless, all was excellent and a beautiful place and surroundings. Many thanks to the staff and management including general manager Jessica Bretin Mariano!

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
1 Thank Angelo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level 6 Contributor
70 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 14, 2013

The hotel rests tranquilly next to the water. There is a quiet boat marina facing the hotel. The two critical edge pools can easily accommodate the number of hotel quests. I enjoyed the three nights simply relaxing, reading, and listening to music. The lobster is an excellent value served at the restaurant. The wifi needs improved. Wifi was weak in the lobby and weaker in the room.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kjb176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 28, 2013

My wife and I spent one week at the Bannister Hotel in February. It was a great place to visit. Lovely hotel and beautiful grounds. The view from the balcony of our room was fantastic. The sunsets were stunning. We ate at both the Regatta and Cafe del Mar. The food was wonderful. Located at the Puerta Bahia Marina, there is no beach, but the two infinity pools on the property are very nice. We spent many hours lounging by the pool in front of the Cafe del Mar. Stunning view!!

We also booked a couple of activities through Escapde de Samana. They are located in the hotel lobby. We booked our whale watching through Fabrice. He was so very helpful. Arranged our taxi and was there to see us off and when we returned. We also rented a boat to take us to Cayo Levantado. Great time! Again, Fabrice was there to see us off and greeted us on our return. Excellent service!

We also took advantage of the spa that is located in the hotel. Great massages and the ladies working there were very nice.

The staff at the hotel were very helpful and nice. Room was always clean and they would wash and put away any dishes we used. Just a great hotel. It was not crowded while we were there, which was an added bonus.

Only negative we would give the hotel is the lack of Wi-Fi in the rooms. Necessary to go to the main lobby for that. Not major, but would expect a little more from this hotel. Definitely recommend this hotel if you are in the area.

Room Tip: Try for the 4th floor, ocean view.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cgclearman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 25, 2013

My husband and I spent two nights at the Bannister hotel when going Whale Watching.

Finding the hotel...We thought the hotel was actually in Samana (the downtown part) but it is actually before it. So that was a bit of a challenge finding it. It is located IN the Puerto Bahia - which is the Marina. There is clearly a sign for Puerto Bahia, but we went right on past it the first time. Puerto Bahia is before the town of Honduras, which is before Samana's downtown Pier area. From the Samana Pier to the hotel is about a 7 minute drive. Once you enter Puerto Bahia - you need to basically keep going as straight as you can to get to the marina. There are a bunch of condos/townhomes...just keep going. The hotel is right in front of the Marina.

The hotel is BEAUTIFUL. Very clean and the staff is friendly. We got welcome cocktails (whatever we wanted from the bar) on arrival, and was given our "Oceanfront" room #301. DON'T take this room if you really want an Oceanview. The room was cute enough, but it only has a side view of the marina from the sitting room, and a beautiful view of the side of a building and the parking lot from the King bed. Major Bummer!!!
SO...I went back down to the check-in area and asked to be moved to a true Oceanview room. I was told that the hotel was sold-out (hard to believe, since I only think I saw maybe 2 other couples there the whole time), but that the did have one other room that they could give me, but it wasn't cleaned yet. So 1.5 hours later, my husband and I walked into Room #311. WOW...beautiful view, large full kitchen, big balcony, clean, perfect...almost...it had only a full & single bed in the bedroom. Since this wasn't our honeymoon :) we stayed in this room.

Two other odd issues: in Room 311 there was some 'banging' noise coming from the ceiling in the bathroom. It only happened every 10 minutes or so, so we eventually got used to it and could sleep. The other thing was BOTH nights somewhere between 1am & 2am the hotel's fire alarm sounded for a few seconds. It was turned off quickly both times, but definitely something you can't sleep through. (I never did ask why it happened!)

Food - the Italian Restaurant was Delish! Worth every penny! The service was great, and the food even better. The Seafood Restaurant (something Mar) was just ok. It was expensive and the food was bland. However, again, the staff and manager were incredible. The manager even found me some black tea when I mentioned how hard it was to find black tea in the area.

Like some others have said, it is quiet at the Bannister. That is the part that my husband and I loved. It is a beautiful hotel, with some things they should work on. However, I would return again...and give them a second chance to WOW me.

Room Tip: Get an Oceanview Room. The other ones will look over the parking lot (no matter what they call it...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KatieinPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBretin, General Manager at The Bannister Hotel & Yacht Club, responded to this review, February 27, 2013
Dear KatieinPA,

We acknowledge good receipt of your review and we thank you for sharing with everybody your Experience at The Bannister Hotel.

We are very happy to see that you liked your stay with us and that you decided you will come back!

In answer to the issues you mentioned, it is true that the alarm rang during this weekend because of guests smoking in their Suite. We apologize for the inconveniente this could cause to you.

On another hand, I confirm you that we were actually sold out the weekend you were here... You did not feel it and that is all the magic of The Bannister Hotel!!! Most of our guests enjoy going on excursions (whales watching, Los Haitises National Park, Cayo Levantado Island, El Limon Waterfall, Rincon or El Valle Beaches, Tainos Park, etc.) so Puerto Bahia is available and peaceful for those who prefer to rest and sunbath...

We definitely will be waiting for you to come back and let us WOW you...

Very Best Regards,

Jessica Bretin
General Manager
The Bannister Hotel
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Miami, Florida
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 21, 2013

This place borders on excellent but I marked it down one just because its close and not quite there on a few aspects, plus there is no beach to directly access.

That said, the pool is great and there are plenty of beaches within distance that are amazing, and the serenity of the hotel creates a great place to relax. It's not terribly crowded, and the staff are all very very nice.

In addition to Playa Rincon and Cayo Levantado beaches, you have natural parks (one you visit with a boat) you can go to, and visit the town of Samana, cigar factories, and the like nearby.

Our experience here was for our wedding, so naturally we loved the place, however for this review I'm trying to be open and honest about the place if a typical couple or group or family would visit.

Getting there isn't that easy, but it's worth it. Last but not least, we will definitely be back.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank solezav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 5, 2013

My wife and I had an absolute blast at the Bannister Hotel. We enjoyed the several bars and restaurants the hotel had to offer. We have stayed in other hotels near Samana, and this one is by far the best.

Service was top notch, the lobby and rooms were extremely nice. I think you are getting a luxury hotel for something less than luxury prices when you stay here.

You do have to hire a taxi to take you to a beach, but Playa Rincon is relatively close, and I might be one of the best beaches in the world. There is a company inside the hotel lobby does a great job helping set up any excursions, etc. Ask them to request Cecilio as a driver, he grew up close to Playa Rincon and seems to know everyone.

Room Tip: We had a beach view room, I'm sure just about any room in the hotel is great.
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mac55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bannister Hotel & Yacht Club

Property: The Bannister Hotel & Yacht Club
Address: Carretera Sanchez-Samana, KM 5 | Carretera Sanchez-Samana Km5, Dominican Republic
Location: Caribbean > Dominican Republic > Samana Province
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #12 of 53 Hotels in Samana Province
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Bannister Hotel & Yacht Club 4.5*
Number of rooms: 33
Official Description (provided by the hotel):
Nestled between the mountains and the sea, The Bannister Hotel is a wonderful retreat in the Caribbean. This stunning hotel is a member of the elite collection Small Luxury Hotels of the World, focusing on good taste, high quality, tranquility and splendor. It features 30 finely-decorated suites with outstanding views, along with a variety of amenities and impeccable service.Leave your worries behind, let the warm breeze fill you with tranquility, and enjoy a place which will fulfill your needs and indulge your desires. ... more   less 
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