The headline says it all.
Check-in lasted too long-- about two hours. A tall, thin man asked for my "voucher", so I gave him some paperwork and he told us to stand over near the entrance to the Gran Bahia Punta Cana lobby and just walked away with it. I caught up to him about an hour later to ask for my papers or at least a copy.
He told me that we are being put up in a different part of the complex (this place is too huge) and that we can wait where he told us to wait. I watched him for a bit and he was collecting "vouchers" from other customers and trying to get everyone started on the check in procedure, but he never seemed to finish with any one group.
Eventually, we got to the "Premier" section of the complex and they wondered why we were there. Only one person at the Premier desk new what he was doing. Others would come to you and ask to help, but if your request was more complicated than asking for a map of the place, you were quickly referred (along with a dozen others waiting at the desk) to the only person who knew anything.
The grounds are in immaculate condition. The flora is truly special (and I am not a "flora" kind of guy), the rooms are very nice, the food is tasty (I am a food kind of guy), the pools cool and clear, drinks go down very easy, the beach has great sand and a shoal (natural or man made??-- I am not certain) to knock down the waves and many of the service people did a nice job.
It just appeared that the organizational type of worker (check in desk) is in short supply. We've been to many other resorts like this (several in Mexico and one in Jamaica) and have never seen this amount of disorganization. If they hire/train individuals who can handle organization in a better way, this could be a wonderful experience in a resort.
If not, they may not be able to carry the burden of their size.
- Official Description (provided by the hotel):
- Facilities and services 1 Pool 4 Jacuzzis 1 children's pool Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, bicycles, football, volleyball, petanque, darts and mini-golf Water activity centre (snorkelling, canoeing, windsurfing, fishing) WiFi access in the lobby (24h free of charge) 1 buffet restaurant and 3 speciality restaurants Japanese restaurant (exclusive to guests) 5 Bars 18 hole Punta Blanca Golf Club (additional charge) Wedding gazebo Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 502 rooms including three types: Superior Family Junior Suite, Family Master Suite and Premier Junior Suite Room facilities: King size bed or two full size beds Fully equipped bathroom with hydromassage bath tub, shower, hair dryer and amenities Sofa-bed Sitting area Air conditioning Ceiling fan Telephone Satellite TV Ironing set Coffee-making facilities Mini-bar Safe (additional charge) Balcony or terrace WiFi (additional charge) The Family Junior Suites and Family Master Suites also include: Bath robes and slippers for all the family for use throughout your stay Children's bath kit Welcome basket with sweets Mini-bar for children stocked with juices, shakes, milk and soft drinks Two separate and connecting rooms (Master family suite) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (located in the Grand Bahia Punta Cana hotel) Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11 - 16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (24h free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (forceliacs, diabetics, etc.) Available on request and subject to circumstances. ... more less
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- Also Known As:
- Gran Bahia Principe Premier Hotel Punta Cana