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“Very good - but would not go back”

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Grand Bahia Principe Turquesa
Ranked #61 of 112 Hotels in Punta Cana
Certificate of Excellence
Gatineau
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very good - but would not go back”
Reviewed February 18, 2014

Positive comments: self serve beverages (soft drinks, juices, water), good and friendly service, multiple places to grab something to eat during the day, good room service, big room, multiple pools, a lot of people on the resort but ample space (chairs near the pool and by the beach)

Negative comments: multiple restaurants but reservations needed - and options limited to 3 reservations during your stay + restaurants function to a minimum capacity : a lot of empty tables, only using one section of the restaurant versus the whole restaurant, buffet style in some restaurants, food was good at the buffet but lack of variety, significant distance from premier to the beach (need to take a small bus to get to the beach everyday), not eco friendly - using disposable plastic cups in massive quantities, pool area at the premier feels like you're at a pool party at times because it can get crowded (especially with families and children), bedding in the room was clean but old, TV did not work, wifi in the lobby limited to one hour a day.

* good value if you are on a budget during the holidays but would not pay full price for this resort.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAFALDA_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, customer service at Grand Bahia Principe Turquesa, responded to this review, February 19, 2014
Dear Mafalda,

We thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration.

Thank you for your observations, which plays a key role in our continuous process of improvement and lead us to achieve our commitment to excellence.

Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Kindest regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Roselle
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 17, 2014

Booked this resort through a travel agent and have no complaints, Great escape from the snow and cold. Beautiful resort, well maintained, friendly staff that spoke enough English. Especially loved the beach area. You could walk for miles and not get hassled or feel unsafe. This resort has something for everyone from families to singles. Good variety of food and restaurant choices. Entire resort was very clean.

Room Tip: Choose a room facing west is. better for morning coffee on the patio. Corner suite room was spaciou...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoselleDen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, customer service at Grand Bahia Principe Turquesa, responded to this review, February 18, 2014
Dear Roselle,

Thank you very much for your comment. We are extremely delighted to read that you had a great Valentine’s outgoing.

Looking forward to welcoming you once again in our All-inclusive hotels on the Dominican Republic with Bahia Principe Hotels & Resorts.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 7, 2014

The employees are Very Nice and helps a lot, but the Food is very bad at the buffet, 7 days always same food, bad meet ( very bad ), bad chicken taste, no creation, salads not good neither, the only thing you can eat is bread and eggs :)

in the rooms the Mattresses are so bad, i had back pain all the time,

we always go to Bahia Principe, this year was very bad, we tried all the Bahia buffet from punta cana lobby to bavaro, all same bad food, they tell you seafood night Tuesday, you see maybe 1 or 2 shrimps , hidden somewhere, if you ask the employee brings you a plate has few only :)

but beside that employees at premier lobby was very nice, while the other Bahia lobby like Punta Cana and Bavaro, are very bad, they don't laugh.

All what i can say to everyone good luck with the food, bring with you food from home :)

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Davidsa007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, customer service at Grand Bahia Principe Turquesa, responded to this review, February 8, 2014
Dear David,

We regret your observations about our food concepts. Please be assured that your comments have been share with the General Management of our Resort to analyze it.

Thank you for acknowledging the employees at the Lobby Premier, who definitely go the extra mile to make our guest happy.

Best Regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 5 Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 2, 2014 via mobile

Our stage of 10 days was fabulous. We stayed at both the premier and bavaro sections of the resort. The former seemed to have more personalized service perhaps because it is smaller. Guest services at Premier was simply exceptional with you Yulissa and Elizabeth providing exceptional help. The food, the pools, beaches at cetera all made for a fun time. Only drawbacks: the hard sell for the time share program that you must purchase on the spot or ' you are not our friend' using techniques that would be illegal back here in Canada. Also the place is difficult to get around the smelly public transport they provide and the bicycles are in terrible shape.

Stayed January 2014, traveled as a couple
Helpful?
2 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this review, February 4, 2014
Dear Paul,

It is a pleasure to read that your stage of ten days was fabulous. Thank you for mentioning Yulissa and Elizabeth, who were very helpful with you.

Thank you for your comments and looking forward to seeing you soon! Family holidays with Bahia Principe Hotels & Resorts.

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014

would not recommened this resort.
-The food in the buffet- always cold!
-Coffee/ tea/ Drink service in the buffet- NON EXISTENT!
-reservations well in advance for our group and out of 4 nights, were only accommdated ONCE after a -The tiles in the swim up bar were falling out.
-there were no cards for the towel service
- premier gift job was very rude and tried to rip me off 3 US dollars ( UN REAL)
- the staff in the buffet are not friendly

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeeGill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this review, January 28, 2014
Dear Guest,

We thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction.

Thank you for your comments and we would like to have another opportunity with you in any of our Resorts.

Kindest regards,


Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, New York
Level 4 Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 25, 2014

Beautiful well-kept grounds, 3 large and clean pools, fantastic beach, wonderful and accomodating staff, good but repetitious food, speciality restaurants are so-so, and shuttle service around the huge facility is plentiful. The latter is important since we were placed in the Premier which is about a mile from the beach. My only complaint is the rooms are showing big signs of wear-and-tear. Dark drapes, dark furniture, dull paint and floors don't go well with 25-watt bulbs in every fixture. The 2 beds were not queen, but full-sized and very uncomfortable for two adults. We called 3 times about the drain after standing in 6 inches of water when showering. We had a 1st floor balcony, but the view was of the house-cleaning shed and a fence directly behind it. We were assigned this room after declining another that was worse with a king-sized bed and a 1-person bunk bed for 4 people. We paid up-front big-time for this all-inclusive facility, and I don't rightly know whether the resort or the travel agent could/should have done a better job. We could have paid for an upgrade or joined the Privilege Club for a promise of better accomodations on our next trip, but what's to say it would be worth the added expense after what we stayed in this last trip???? After unpacking 4 pieces of luggage, my wife didn't feel like moving anyhow. My advice for anyone planning a trip there is to try and get a location closer to the beach (Ambar, Bavaro, etc.) where the rooms are much nicer and close or on the beach, speciality restaurants are nearby, and the buffet food there seemed a notch above what we were served routinely at the Premier. Make sure you bring mosquito repellant!!! Lastly, I can't say enough about the staff.....congenial, cooperative, and tried hard to make our trip a happy memory......in spite of the room. With a nice room, it would have been at least a 4-star, a 5-star with better food.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Willis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this review, January 27, 2014
Dear Guest,

Thank you very much for your comments which are very important for us to improve our services thank you as well for highlightening some aspects you found worth mentioning. We are more than happy to welcome you again in one of our Bahia Principe Hotels & Resorts.

In the meantime we wish you all the best!!!

Warmest regards


Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 23, 2014

Beautiful grounds, beach, and weather.

Some tips - get to the beach early to get a good spot for your towel - 7:30 at the latest.
- bring an insulated mug for drinks or you'll get their 6 oz. plastic cups. Some of the bartenders are a bit stingy on the alcohol, but if you want more, jut let them know and they are happy to comply. The juices and sodas are WAY too sweet - must be the way they like it, but not for me. I stuck with beer, margaritas and gin/tonic. The wine is OK, too.
- we booked our transfer ahead of time, which was convenient and cheap, but they got us to the airport way too early. We left 3:15 early - 2:30-2:45 would have been plenty. It is a bit chaotic there, though..

Other observations - the rooms are nice enough,very large, but starting to show some age. The mattress is WAY too firm. Not much in the minibar - 2 beers, 3 sodas. They do leave you a large water bottle, which is great for the beach. TV is tiny - time for them to upgrade to flat screens. Mini porch is nice.

- Food is about average for this kind of resort. Pretty good variety, but nothing was very special. Did the Japanese one night, which was very good.

- The Premier is close to the kid's water park, which looked great if you are bringing little kids (we didn't). The walk/ride to the beach is a bit long, but not that big a deal for us.

- We tipped the staff, but I didn't see one other person leave a tip the entire time we were there.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ATL73NA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this review, January 24, 2014
Dear Guest,

We are really sorry for not being able to fulfill your expectations with our services.

We are glad to find out that there were some aspects you find worth to mention.
We would like to welcome you once again at Punta Cana to experience the hospitality of our people, the quality of our services and facilities.

Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

Warmest regards from the Caribbean!!


Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Turquesa

Property: Grand Bahia Principe Turquesa
Address: Crta. Arena Gorda-Macao | Playa Bavaro, Seccion Baigua-Higuey, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Punta Cana
#29 Romantic Hotel in Punta Cana
#37 Casino Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#54 Luxury Hotel in Punta Cana
#55 Spa Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Bahia Principe Turquesa 4*
Number of rooms: 502
Official Description (provided by the hotel):
Facilities and services 1 Pool 4 Jacuzzis 1 children's pool Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, bicycles, football, volleyball, petanque, darts and mini-golf Water activity centre (snorkelling, canoeing, windsurfing, fishing) WiFi access in the lobby (24h free of charge) 1 buffet restaurant and 3 speciality restaurants Japanese restaurant (exclusive to guests) 5 Bars 18 hole Punta Blanca Golf Club (additional charge) Wedding gazebo Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 502 rooms including three types: Superior Family Junior Suite, Family Master Suite and Premier Junior Suite Room facilities: King size bed or two full size beds Fully equipped bathroom with hydromassage bath tub, shower, hair dryer and amenities Sofa-bed Sitting area Air conditioning Ceiling fan Telephone Satellite TV Ironing set Coffee-making facilities Mini-bar Safe (additional charge) Balcony or terrace WiFi (additional charge) The Family Junior Suites and Family Master Suites also include: Bath robes and slippers for all the family for use throughout your stay Children's bath kit Welcome basket with sweets Mini-bar for children stocked with juices, shakes, milk and soft drinks Two separate and connecting rooms (Master family suite) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (located in the Grand Bahia Punta Cana hotel) Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11 - 16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (24h free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (forceliacs, diabetics, etc.) Available on request and subject to circumstances. ... more   less 
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Also Known As:
Gran Bahia Principe Premier Hotel Punta Cana

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