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“Wonderful Christmas”

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Grand Bahia Principe Turquesa
Ranked #61 of 114 Hotels in Punta Cana
Certificate of Excellence
Reviewed January 16, 2013

This was the first time that my family traveled during the Christmas holiday. The experience was absolutely wonderful. The accommodations, the facility, the food, and the staff were great. The Dominicans did everything possible to make our vacation a success, especially two people who were genuinely sincere in their hospitality and service (Innocencia and Xavier). I highly recommend the Bahia Principe Premier, Dominican Republic to anyone looking to have a relaxing and pleasant vacation.

  • Stayed: December 2012, traveled with family
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Thank Margate12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded January 29, 2013

Dear client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We do not know how to thank you for this kind of comments. Posts such as yours without a doubt delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

It is great to know that you had such a wonderful Christmas holiday thanks to our accommodations, facilities, food, and staff.

Please be assured that your wonderful comments will be forwarded to Innocencia and Xavier.

It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Grand Bahia Principe Premier and be assured that we truly thank you for recommending us.

Looking forward to seeing you soon!

Best regards.

Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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830 - 836 of 2,348 reviews

Reviewed January 13, 2013

If you visit the Grand Bahia Bavaro, you MUST stop in the Club Premier Dining Buffet! Especially, ask for Francisco Beraz, as Francisco by far the best server we met all week. He was always very happy and eager to make our dining experience a great one! It was refreshing to meet Francisco! I hope he is there if we go back. We will make a special effort to say hello to him!

Stayed: December 2012
Thank nbdeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded January 15, 2013

Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination.

Thank you for acknowledging Francisco, who will be very happy to learn that he was able to contribute in creating a great experience for you. We are proud to know that our guest had provided our guests with the natural warm and hospitality that characterize the Dominican people.

It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to know that you are considering visiting us once again in this tropical paradise called Dominican Republic.

Looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

This was my first time visiting Punta Cana and first trip to the Gran Bahia Principe and it was a fantastic vacation.The size of the resort was big surprise! Have to give a big thumb up to the Staff (Animation Team ) Alexis,Francisco and Espaguetis Animation Exelente #1 (The reception team) Evelin #1 and all the bartenders, Angel,Martin,Domingos #1 also the cleaning staff for keeping the place running in such good order!This is a first resort that I want to go back sometime in the future. its a real paradise!!!!!! EXELENT Resort

  • Stayed: January 2013, traveled solo
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2  Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded January 25, 2013

Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Premier.

It is an honor to know that our staff has provided our guests with the natural warmth and hospitality that characterize the Dominican people. Please be assured that your wonderful comments will be forwarded to Alexis, Francisco and Espaguetis from the Animation Team, Evelin from Reception, Angel , Martin and Domingos from the bar and also all the Cleaning staff, they will all be delighted to hear such great comments and know that they are making a difference in each guest experience.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

Thanks for your comments and looking forward to seeing you soon at our Bahia Principe Premier!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Very rude reception staff. Transportation and food staff don't have basic knowledge of English language. It was even hard to communicate room numbers to drivers so it took us 45min after a show to get to our room having my sleeping son on my shoulder. Very bad tasting small selection of food in a small buffet (the only one available to us). No snack-bar for kids between meals. Room cards stopped working a few times and gave us so much headaches in the middle of the night with kids sleeping at door before we can get replacement. A/C very noisy. Poor lighting in the room. Shower not working properly. Broken telephone.

The kids facilities are good in this resort specially water-park and mini-golf. Beach is OK and clean. Pools are good and clean. Shows are entertaining. Casino is a plus.

Room Tip: Stay away from Bavaro Premier section as it only allows you to use one small buffet.
See more room tips
  • Stayed: January 2013, traveled with family
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1  Thank HossN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded January 15, 2013

Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.

We apologize for the impression you could perceive for the language barrier with some of our staff members. We would like to inform you that we continuously work with our Human Resources and Quality departments to reinforce the training of our personnel. We strongly believe that our guest’s satisfaction depends of their daily performance.

Regarding your comments about the quality of our food, we would like to point out that our menus are composed by carefully selected products, and done taking into consideration the diversity of our guests. Indeed, our satisfaction’s questionnaires always reflect high punctuations.

We would like to have the opportunity to welcome you once again at Grand Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Thank you for your comments and looking forward to welcoming you once again!

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

This was our first time visiting your country. We chose Punta Cana so we could celebrate our 40th wedding anniversary as alot of people told us it was nice and they were right. We both had a wonderful time the food was good the people were very nice and a special thanks to Xavier he made our trip memorable he works in the lobby at the premier section.

The place was nice and clean and the flowers the psalm trees and banana trees were out of this world and my next visit will be Runaway Bay in Jamaica.

  • Stayed: December 2012, traveled as a couple
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2  Thank Olive M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded January 8, 2013

Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination. It is a real pleasure to learn that we could fulfill your expectations during your 40th Anniversary.

Please allow us to reassure that we are extremely proud to have provided you a positive experience at Dominican Republic, which reflects the commitment and quality of service we have exhibited through the years. Thank you for your recent review and for highlighting our great customer service. Please be assured that your wonderful comments will be forward to Xavier.

Thank you for your comments and looking forward to welcoming you once again!

Sincerely,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

This was an amazing week in Dominican republic (first stay). We have been to many similar exotic places (Maldives, Seychelles, Virgin Islands, Bahamas, Egypt, Key West, etc.) but this one is truly the best. Beautiful village with more hotels, nice parks, "pueblo principe" square and the theatre for animations. Hotel is at the end of the resort nonetheless it takes just 10-15 minutes to reach beach by walk. If u do not like walking there are trains which cross whole resort to the beach (max 5 minutes waiting).

The room was large and every day perfectly cleaned (whole resort very clean). Bathroom includes whirlpool. Mini-Bar is every day filled with new drinks within the allinclusive package.

Hotel has own nice swimming pool with great bar. Even though the resort is so huge u would be always able to find sunbeds. So u dont have to get up so early to catch ur sunbeds.

Food was incredible. All inclusive restaurants presented to us unlimited options for food variations. Everything was just great. There are some a-la-carte resurants within the resort where u have to make a reservation but its ok.

At the end we would like to point out animation programs. What we saw there in the theatre it was incredibly perfect. Show, every night.

This was our first time there and we have to admit that we became very sad when had to leave. We will definitely come back to Bahis Principe (u know the animators have nice song about coming back to Bahia principe, we are even know two weeks laters singing this song in our minds :)))) Hope next year during christmas season. Christmas theremust be amazing

This hotel or even resort is the best choice for relax iwth nice beach, grear food and drinks.

Room Tip: Well, i dont think we can provide any hint about good rooms because simply there are no good and bad...
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  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vojta7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded December 29, 2012

Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Premier.

Your represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

We are very pleased to read that you enjoyed your holidays thanks to our clean rooms, nice pool, incredible food, and perfect animation.

It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to know that you are considering visiting us once again.

Thank you for your comments and looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

This was our second trip to the resort and we had a fantastic vacation. The resort is vast and there are a number of places to go for breakfast / lunch / dinner, which is always nice. Our first night there we made reservations for our a la carte dinners and were told that although we were limited to 4 sit-down dinners, they would put our name in for the waiting list fo the remaining two nights we would be at the resort. The next morning we received notice that we had reservations booked for every night of the week - a very nice change from having the buffet for dinner. I don't think it matters which buffet you go to for breakfast as they're all pretty much the same. We had made-to-order omlettes or eggs each day, and that gave it a bit of extra freshness that can sometimes lack in a buffet. For lunch, we found a restaurant next to the pool at Club Premiere where you could sit down, be served, and order made-to-order calamari, hamburgers, chicken sandwiches, and a few other things. Again- the made-to-order option ensured that the food was always freshly prepared so we only ate at the buffet for breakfast. The sit down dinner restaurants were pretty comparable in quality - everything was good and service was generally top-notch. I personally liked Le Gourmet the most. You have to wear long pants / appropriate attire as it is the 'fancy' restaurant in the resort, but I would absolutely recommend that it is one of the a la carte restaurants you go to while you're there. The Garden Grill was also very good - they have more of a steakhouse offering and the quality of everything we had there was excellent.

There are a few lobby bars open until 11:30 at night and that is where we spent ever evening. We found that if you find a server that you like, give them a few dollars for a tip at the end of the night and then try to sit in their section of the bar the next night. They'll remember and take extra good care you. We had a the same waitress every night who would recoginize us as soon as we sat down and would bring us our drinks without even having to order - she knew what we wanted and made sure we always had a full beverage without having to ask.

Our room was in the Club Premiere section of the resort, which is as far away from the beach as you can get. It was about a 10 minute trolley ride to get to the beach, but the trolleys ran every 10 or 15 minutes so it was never a long wait. You could walk it, but it was about a 15 minute walk. The rooms were fine and the mini bar was re-stocked every day. The only thing that I didn't like was that our room faced the pool and every morning at 10:00 AM, the DJ would play "The Greatest Love of All" by Whitney Houston loud enough that it became my alarm clock. So, if you want a pool-side room, you might want to make sure that it isn't on side of the pool that the speakers are facing.

Overall, the resort is as nice as we remembered it being the first time there and very well maintained. The service we received from everyone (ranging from the restaurant staff to the housekeeping staff to the beach staff) was cordial and polite and they went out of their way to make sure we were taken care of from the moment we arrived until we departed. I am pretty sure that we'll go there again some day.

Room Tip: The trolleys run from early in the morning to late at night, so try to avoid having a room facing ei...
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bjorn_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Turquesa, responded to this reviewResponded December 28, 2012

Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy, as well as the good service from our employees.

Please allow us to reassure that we are extremely proud to have provided you an fantastic experience, which reflects the commitment and quality of service we have exhibited through the years.

It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Grand Bahia Principe Premier and be assured that it is wonderful to know that you are considering coming back to our premises.

Looking forward to seeing you soon and continue providing the most wonderful vacations!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Turquesa

Address: Crta. Arena Gorda-Macao | Playa Bavaro, Seccion Baigua-Higuey, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Romantic Hotel in Punta Cana
#38 Casino Hotel in Punta Cana
#53 Luxury Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#55 Spa Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
Price Range: $148 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Bahia Principe Turquesa 4*
Number of rooms: 502
Official Description (provided by the hotel):
Facilities and services 1 Pool 4 Jacuzzis 1 children's pool Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, bicycles, football, volleyball, petanque, darts and mini-golf Water activity centre (snorkelling, canoeing, windsurfing, fishing) WiFi access in the lobby (24h free of charge) 1 buffet restaurant and 3 speciality restaurants Japanese restaurant (exclusive to guests) 5 Bars 18 hole Punta Blanca Golf Club (additional charge) Wedding gazebo Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 502 rooms including three types: Superior Family Junior Suite, Family Master Suite and Premier Junior Suite Room facilities: King size bed or two full size beds Fully equipped bathroom with hydromassage bath tub, shower, hair dryer and amenities Sofa-bed Sitting area Air conditioning Ceiling fan Telephone Satellite TV Ironing set Coffee-making facilities Mini-bar Safe (additional charge) Balcony or terrace WiFi (additional charge) The Family Junior Suites and Family Master Suites also include: Bath robes and slippers for all the family for use throughout your stay Children's bath kit Welcome basket with sweets Mini-bar for children stocked with juices, shakes, milk and soft drinks Two separate and connecting rooms (Master family suite) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (located in the Grand Bahia Punta Cana hotel) Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11 - 16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (24h free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (forceliacs, diabetics, etc.) Available on request and subject to circumstances. ... more   less 
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Also Known As:
Gran Bahia Principe Premier Hotel Punta Cana

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