My husband and I just returned from a week's stay at ZAPC. Although some travel agents still mistakenly believe that this is an Adults Only property, it is not. Children are accepted even though there is little to entertain them other than the beach and the pools. Contrast that relaxed policy towards children with the expressed focus being on wellness, serenity and an escape from the hectic activities of everyday life and you can see that the two cannot always coexist and they didn't for us during our week's stay.
Our plan was for an indulgent and restful beach and spa week. It was nearly ruined and certainly disrupted by unsupervised unruly children who were allowed to roam the property at will, shrieking at the top of their lungs and playing tag through diners tables in the restaurant. One afternoon, we were told to "come back later" at the spa because the large extended family group had virtually taken over the hot tub there. Children shouldn't even be in a hot tub. When we complained, we were told that children had been allowed since the resort opened in November of 09 and that there had "never been a problem". That did not make us feel any better. We considered going home early.
Our poolside room was very nice. Large, though not a suite as the name implied. The only seating area was outside on the patio and mosquitos made it rather senseless to sit outside after sunset even though they fogged the entire property liberally every evening. In the dressing and vanity area there were no hooks for the hand towels anywhere near the sinks, the cheap little magnifying mirror was worthless and the overhead lighting inadequate. The shower didn't drain properly because the drain hole was not recessed. The maid had to sweep the water down the drain every morning because the floor was floating. The bath tub took half an hour to fill due to low water pressure. One night the entire resort lost all hot water right before dinnertime. Twice we had a faucet in a restroom in the public areas come totally off the wall, spewing water everywhere. Several aqua therapy items in the spa pool were inoperable. I hope the parent company doesn't think their refurbishment of the previously owned property is finished.
The food was good, quite tasty and well prepared but simple and certainly not gourmet quality. The menus didn't change at all during our week and often the food delivered at table wasn't at all like the description on the menu or there would be an unannounced substitution of side items. Dishes available one day would be unavailable the next due to lack of stock. Wines included on the all inclusive list were rather dreadful. I recognized one as a variety sold locally in my supermarket for less than $6. Many mixed drinks were over sweetened with liquers.
I'd have to say that the staff were wonderful, warm and friendly and very anxious to please. Though we speak only restaurant Spanish, we had no problems communicating. Any request for anything special and the staff would go out of their way to provide it, if available. We did not see the manager on the premises until our last evening. Perhaps her more obvious presence could have alleviated some of the problems with the children?
All in all, we enjoyed the resort before and after the children left, so we got part of what we came for. I wouldn't say that a five star all glowing wonderful review is in order, as the resort isn't at all perfect. It does have possibilities. Above all, I hope AmResorts will reconsider their relaxed children welcome policy. These resort properties are small, boutique like accommodations and they should be FOR ADULTS ONLY.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana