Zoetry Resort in Punta Cana was a huge disappointment. Let me say first, that in general, I am not a fan of all-inclusive resorts in the Caribbean. However, given the Trip Advisor reviews I thought I would give Zoetry a try. My travel agent booked us a package which included transfers and a $200 resort credit. The “resort credit” was applicable only to certain items in certain amounts and required that we at least be introduced to a “Timeshare” opportunity. To make matters worse, when I used the “spa credits” the coupon was in US $ but the credit was given in Dominican Pesos. By the time I paid my bill the cost of two massages went from $310 to $382 just on the back and forth between $ and pesos. What a rip off!
The food was deplorable and while the alcohol was promised to be “top shelf” it was very pedestrian ~ especially the wine. The Service was painfully slow and scarce. Trying to get a Coke Light was impossible. Also the service staff spoke very little English. If there was a problem there was very little one could do to get resolution.
On the positive side, the grounds were beautiful and well maintained and the beach and ocean were lovely.
The ocean front rooms were attractive but poorly constructed and maid service was rarely done until later in the day. Internet in the room was good but it did not work well outside of the room – so much for resort wide wifi. The Spa was very expensive and the staff there was a bit surly.
Did I say that the food was awful? It bears repeating.
There is nothing I can recommend about the Zoetry Resort and its management. There are two other all-inclusive resorts near Zoetry which I discovered are owned by the same company. Avoid Dreams and Breathless at all costs as well.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana