My boyfriend and I were staying at Dreams resort and got offered to stay here for 4 nights as a 'promotion'. We couldn't believe our luck to stay in this 5 star resort. When we arrived we were greeted by some lovely people everyone was really nice and friendly. The grounds are beautiful, beach gorgeous, some really breathtaking views. Our room was lovely, we were on the ground floor and the pool was just outside our room. This place has so so much potential. We loved our stay as we weren't paying the full price so we couldn't really complain about anything. However, i'm going to give some constructive criticism for the manager as if i was paying the usual rates I would be very disappointed. First of all the service at some of the restaurants was awful, breakfast at indigo you could wait 15-20 mins for your order to be taken, the staff were lovely when they did but they seemed to have no urgency about them. There were other small things like your juice not being filled up often enough, no spoons out for cereal, cereal in cocktail glasses (bowls are fine). Olena restaurant had the best service. The food was the same if not of a less quality than Now Larmiar - we preferred the food there. For award winning chefs it was not award winning food. Maybe a few more sun loungers on the beach as they were always always full! Also coco cafe where we went to get coffee the first time the service and coffee was perfect. However the second time a girl named Jordaine served us and she was quite rude, gave us espressos when we asked for lattes and mochas. Her english wasn't the best but we can't expect her to speak fluent. She was very rude, my boyfriend is a very chilled guy and he even thought that. Maybe a bit more training in customer service (as i said if i was paying full rates i would be demanding to speak to the manager after our encounter with her).
Overall the stay was lovely, beautiful, staff were friendly and polite (our favourite was Wanda). Maybe just a bit more training of your staff.
Thanks for having us.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana