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“Absolutely beautiful property but....”

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Zoetry Agua Punta Cana
Ranked #2 of 112 Hotels in Punta Cana
New York City, New York
Level 4 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Absolutely beautiful property but....”
Reviewed December 5, 2013

Zoetry in Punta Cana forces you to relax as soon as you step inside the property....almost! The resort is intimate with lush gardens, meandering pools and spacious rooms. And individuals like Richard C on the concierge team truly made our stay memorable. The only downside was the service is extremely spotty. Repeatedly we had to remind servers simple things you take for granted at most places like water, napkins, etc. Day 1, our bathroom flooded and had to wait for an hour in the middle of a shower to get someone to fix the issue and clean the room. We were missing room service menus and it only took half a dozen calls over 3 days to get one.
Zoetry is a beautiful property with great food that screams relaxation and if they fix the service issue it'll truly be 5 star! Service issues aside I would go back and wholeheartedly recommend to anyone exploring options in Punta Cana.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYCTripper_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, December 22, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

I would like to thank you for recently visiting at our Zoëtry Agua Punta Cana and the time taken to share your feedback with us. I am delighted to read that our Staff, especially Richard, took such good care of you during your stay, reaching beyond your expectations. I take great pride in their service efforts!

I would like to apologize for the shortfall in the quality of service you received. Please be assured that this is not a true reflection of the high standards upon which our Resort prides itself.

Your comment regarding the in room service, has been brought to the attention of our Managers to prevent similar situations from occurring in the future. Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in our Zoëtry Agua perfect getaway!

Namasté,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (908)
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English first
Level 5 Contributor
62 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 4, 2013

My wife and I recently returned from a great 6d/6n trip at Zoetry. The resort is exactly what it claims to be and delivers on its promises of intimacy, beautiful landscapes, and wonderful service. We really enjoyed meeting and getting to know Dayanara, Giordany, and Marina at the various restaurants on the property. Mercedes did a fantastic job checking in with us periodically to ensure everything was living up to expectations and that the service was first class. We really appreciated her kindness and generosity (she had a beach back and chocolate piano sent to our room during the stay). The weather was incredible all week and they even hosted a bbq on the beach one night. We took advantage of the complimentary horseback riding and couples massage and both of these were highlights of the trip. The room we stayed in in the garden by the pool was very spacious and tidied up twice a day. The mini bar was always stocked with a few beers, cokes, sprites, mini-wine, and water bottles. It also felt like we weren't sharing the resort with very many people, which was great. The Spa is also very nice. My wife enjoyed the complimentary yoga several mornings and we both took advantage of the sauna and pool with hydro-massage chairs. The service was wonderful and we hope to make it back to Zoetry in the future.

Just a few things to expect: the staff is incredibly friendly but occasionally drink/food orders would be slightly different than expected given some language difficulties. However, it wasn't anything they weren't happy to fix and always made sure to take care of it quickly. The beds in the rooms are definitely firm and sometimes you would get a rough pillow but they were quick to meet any requests for new pillows. Also, about two times during the trip our shower struggled to produce hot water but it wasn't anything that persisted.

Overall, a beautiful resort with wonderful people and an incredible destination. Wonderful resort, and the fact the it's all-inclusive just makes it that much better.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DPoppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, December 22, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

First than anything thank you for choosing Zoetry Agua Punta Cana for your well-deserved vacations, it is a pleasure to us received your reviews about the great experience you have had in our hotel.

We are more than proud that our staff did a great job during your stay here, i will personally pass your great reviews to Dayanara, Mercedes, Marina and Giordany.

I apologize for the inconvenience you experienced and we are working very hard in this issues so we can avoid this type of situations in the future

we said goodbye to you, but not before reiterate our appreciation and personal esteem. Hope you come back soon to our Hidden Paradise

Namaste,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 3, 2013

Just returned from a one week stay at Zoetry Agua Punta Cana. This is the best All Inclusive that my wife and I have ever stayed at. We have been to other 5 star resorts which were excellent but still not as great as this place. The resort is very intimate compared to other resorts. We felt as though we had the entire place to ourselves. The staff were extremely friendly and would go out of their way to ensure that everything was to your satisfaction. Mercedes did an outstanding job making us feel special. I would describe this place as a specialized boutique with all of the guests being treated as VIPs. Breakfast, lunch, dinner, and room service were all fantastic. Ed&Mel

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ed T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, December 28, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

I appreciate the time you have taken to write your feedback and I am delight to read you had an awesome experience at our Zoëtry Agua Punta Cana. It is a great feeling to know that our staff, especially Mercedes, had such a positive impact on your stay. They are passionate about delivering the best service and creating lasting memories.

Zoëtry Agua is a charming place where you will enjoy the calm and gentle way of life in the Caribbean. Our warm Resort will welcome you along a splendid white sand beach lined with lovely palms and offer, in a cozy atmosphere, attentive service for its privileged guests. In a beautiful tropical garden, our panoramic swimming pool is a real invitation to relax and daydream. Nature lovers and anyone looking for a private heaven will appreciate.

The gastronomic experience that guests will discover includes traditional and authentic flavors in a contemporary way… a feast for the eyes, a triumph of colors and flavors!

On the behalf of the Zoëtry Family, I would like to reiterate our thanks for the kind words you have expressed. We remain at your disposal for any request to come and we look forward to welcoming you very soon for a new Zoëtry experience.

Namasté,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 29, 2013 via mobile

We spent out honey moon here. The stuff are really friendly, helpful and service minded. We loved this place.
We stayed at one of the houses at the beach. The view was fantastic! We ordered room service a few times, which was really great. Fresh juice, exotic fruits toasts, coffe etc. I have stayed at many great and expensive hotels around the world but this was really the paradise on earth.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank MrCoolast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, December 3, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

First of all, I would like to thank you so much for your kind review about the amazing experience you lived at our Zoëtry Agua Punta Cana. It was an absolutely pleasure being your hosts during your honeymoon!

It pleases us greatly to hear that you appreciate the exceptional hospitality service provided by our staff to make your stay a memorable one. We do our best to make our guests feel at home, and we noticed that you enjoyed our fantastic Ocean Front Suite as well as the great food we prepare.

If you ever would like to relive the experience, we remain at your service and look forward to welcoming you at our Zoëtry Agua paradise!

Namasté,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
Reviewed November 29, 2013

This was for our honeymoon. Beautiful, serene, and romantic resort. We were able to relax and take in the sun. We loved to be by the pool in the comfortable lounge chairs. The staff went above and beyond for our comfort, specifically: Dani, Dario, Ramon, Joaquin, Mercedes, Cheppe, Edy. We were greeted at every moment by smiling and accommodating staff members. They made our experience more than we could have asked for. There was an issue with us being given the wrong room but it was resolved right away and they exceeded our expectations. We highly recommend this resort for couples or anyone wishing to relax and enjoy the weather.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AMResorts

Helpful?
Thank Alana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, December 3, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

I would like to thank you a lot for leaving such lovely comments regarding the great experience you spent at our Zoëtry Agua wondrous paradise. I will share your feedback with our team; indeed comments like yours make us proud and encourage us to always go the extra mile!

We are committed to provide you the highest quality of facilities and we are so pleased to hear that you enjoyed being by the pool in our comfortable brand new lounge chairs. As you mentioned, Zoëtry Agua is the perfect place to relax and get away with your loved one.

We are really happy that we added a smile to your stay at every moment. We are sorry for the mistake with the room, we will ensure that such incidents do not occur in the future. In fact, our staff members work hard everyday in order to reach beyond your expectations...

Thank you again for your review. We hope to see you again at our Zoëtry Agua Punta Cana when your travels bring you back to our island!

Namasté,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro, Maryland
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 27, 2013

Ola, Zoetry Agua is about an hour drive from the airport and youll need transportation. Its an all inclusive retreat with several resturants, exceptional beach front and pool. There are individual pools throughout with plenty of attention to your desires with an ample staff.

Room Tip: Exceptional location for those that seek peace and quite. Especially since they have completed the e...
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Austinwae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, November 27, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

I would like to thank you for having chosen Zoëtry Agua during your recent visit in Punta Cana. I am delighted to hear that all your expectations were met and beyond.

We are happy to learn that you have spent an unforgettable stay with us. Your trust and encouraging comments are a great motivation and give us even more passion on keeping our efforts to offer high quality service to our guests.

We look forward to the pleasure of welcoming you back for another SPLENDID Zoëtry experience!

Namasté,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 26, 2013

The resort was beautiful. The grounds are perfectly manicured and the staff is friendly and very attentive. The atmosphere is serene and if you are looking for relaxation this is the place. I was there with friends but I feel that it would be perfect for couples as well. There won't be any loud music on the beach or stage shows. They do however offer excursions to other resorts if that is what you like. We were able to visit Dreams which convinced us that we were at the right hotel. Mercedes and Danny were great. Whatever we asked, we got! Mercedes even arranged for a special meal to be prepared for us before our departure, an incredible seafood paella. It should definitely be on the menu for all to enjoy, but we appreciate the special treatment. There were many little special touches like the beautiful flowers and fresh fruit left in the room everyday, as well as pianos carved out of chocolate. A great experience.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casden2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, November 27, 2013
Taigüey / Good Day-Good Sun!

Dear Guests,

On behalf of our entire staff here at our Zoëtry Agua Punta Cana, I would like to thank you for taking the time to share the wonderful experience you lived among us. I will personally thank our Staff, especially Mercedes and Danny for the excellent service they provided to make your stay so special.

It is great to hear that you appreciated our attention to details, great food and beautiful grounds... I believe our combined efforts made it a unique stay you will remember for the rest of your lives!

At our relaxing Resort we strive to accommodate you in every way and offer a complete refreshment of body and soul.

We hope your travel plans take you soon back to our Zoëtry Agua paradise!

Namasté,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Zoetry Agua Punta Cana

Property: Zoetry Agua Punta Cana
Address: Playas de Uvero Alto, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Punta Cana
#2 Luxury Hotel in Punta Cana
#2 Top resorts Hotel in Punta Cana
#2 Spa Hotel in Punta Cana
#16 Romantic Hotel in Punta Cana
#20 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zoetry Agua Punta Cana 5*
Number of rooms: 96
Official Description (provided by the hotel):
Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more   less 
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Also Known As:
Zoetry Agua Punta Cana Hotel Punta Cana
Agua Hotel Punta Cana
Agua Punta Cana

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