My husband and I stayed at Zoetry Agua Punta Cana for 4 nights in June. I have to admit that we considered cancelling at the last minute due to some of the negative reviews on trip advisor. I am so glad that we didn't! This resort was amazing in every way, and I have raved about it to everyone.
The ride from the airport is about an hour, and the trip is bumpy. We have traveled out of the country many times so we knew what to expect. The ride and commute time was comparable to other trips we have taken in the Caribbean and Mexico. We had to drop another couple off at another resort prior to being taken to Zoetry. When we pulled up to the resort, there were a ton of people arriving and waiting to check in. My husband and I looked at each other and both said that we were so glad that we had not booked a resort like that! 5 minutes later, we arrived at Zoetry. As soon as we pulled up, I knew that we had made the right choice! There was not a single person waiting to check in. We were greeted with a towel and ice cold beverage before going through a speed check in process and receiving a tour of the beautiful resort.
I was blown away by the room (especially the bathroom!). The A/C does not cool that great, but if you closing the doors between the bedroom and bathroom helps the bedroom to cool down at night. We weren't in the room much during the day so it really wasn't that big of a deal. The maids do a great job of keeping the rooms tidy, and we never had to ask for more towels as they were restocked constantly. The free worldwide calling was a major plus for us as we called home daily to check on our 3 year old at home.
The food was wonderful, especially for an all inclusive. Most things were great...there were a few things that were just ok, but nothing was bad! The paella, guacamole with sweet potato wedges, lobster, chocolate cake were some of the things that stood out to us as outstanding! Everything at the author's dinner was great! We also loved the champagne and pina coladas! Service was always quick and with a smile! I loved that you do not have to make reservations for dinner!
As most everyone else has stated, the service is what sets Zoetry Agua apart from other resorts. By the second day, most of the staff knew our names which adds a special personal touch to your vacation. They were the kindest people and did everything with a smile! Hands down, they provided the best service we have ever received at a resort or hotel. Some other reviews mention a language barrier. We were actually very impressed with the staff's use of and understanding of English. They really do a great job. There was only one time that there was an issue, and it was when we ordered room service. My husband wanted the sweet potato wedges or chips with the guacamole and they brought French fries instead. Seriously, not a big deal! Within 10 minutes, he had brought us freshly fried tortilla chips because they were out of the sweet potato wedges that we had at lunch one day.
The beach was amazing! There is a coral reef not far off from the shore. We snorkeled everyday, and saw a ton of beautiful fish right there. The water is crystal clear. The pool was wonderful also. It was always clean, and the temp was perfect. I'm not sure what some of the other reviewers are referring to about the pool being dirty. Sure there were a few leaves in the serpentine pool from time to time, but there are beautiful trees and bushes all over the property so a few leaves are going to end up in the pool. We saw a staff member cleaning the pool every day we were there so they really work hard to make sure the pool stays clean. Since it is such a small resort, you never have to fight for a chair at the beach or pool which is a huge plus.
The fitness center was great and had everything I needed to keep up with my workout regime while we were there- treadmills, free weights, mats, exercise balls, and machines. They also have a little refrigerator with water and Gatorade as well as a TV to watch while you workout.
I could honestly go on and on and on about this place, but I think you probably get the idea! It's amazing! Do not believe the negative reviews. I have NO idea how anyone could complain about this place. Some have complained about the construction. I barely even noticed it. They were even working on a walkway right beside the pool when we were there, and it was not loud or distracting in the least bit. We talked to many other couples who were there, and I always asked how they liked the place. Everyone there that we talked to were also amazed and beyond pleased with Zoetry. No one (including us) wanted to leave! I have to admit that I am already considering another trip to Zoetry in the fall...yes, it was that great! We can't wait to go back!
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana