We had our destination wedding here on June 21st and invited 23 other guest to attend. I have asked all of them to summit a review of their own. We also stayed four days at Barcelo Palace Deluxe and I will mix in the differences in this review.
The wedding department is a true assets to any destination bride! Ariana was very quick to answer all my emails and many questions throughout the last year. Evelyn is a true Angel, as I met with her she arranged all my package amenities, and assured me if I needed anything to contact her and she DID follow through with everything! Our wedding day was beyond perfect, beach party after the ceremony is a MUST! Food at Marlin for the reception was very good we picked menu 3. Our cake was good and the entire day was flawless. Dominican trio playing the wedding song followed down the isle and played us our first song after our vows. Perfect day!!!!
Other good aspects of his resort are the ladies in the club premium, Rosa, Yessica and the two Russian girls went out of their way to provide a place of solace for this stressed out bride! It's has wifi, air conditioning, endless top shelf drinks, snacks and lots of smiles! These girls will move the earth for you and anyone else who has purchased the club premium, it's a must at this resort!
Ala cart restaurants are good in my opinion we didn't get sick once. We spent four days at the Barcelo Palace Deluxe and my stomach was always in knots! The breakfast buffet where Fabio works some magic on the omelette station, ate one every morning.
Pools were very nice, beaches were ok (sand flees!!!!) very wavy and lounges need to be replaced, but where always available. Clean ocean, at both resorts but Palace Deluxe takes it for a better beach and ocean setting, very calm!
Rooms (3236) premium suite pool view, very loud when pool activities are going on, very clean ( some ants) we got lots of towels and beverages everyday. Also club premium guest always have dinner reservations every night and can be changed prior to dinner if you want. Spa services are very good, not aesthetically pleasing but their services are five stars. There is a bit of a language barrier, bring a photo of what you want. I had my hair, nails, make up and a couple message and all where amazing! The activities at the pool are fun, loud but entertaining.
Weekend during this time is very busy as they allow local Dominicans to visit this resort with day passes. They take over the pools, bars and buffet!!!! Barcelo Palace Deluxe doesn't allow this! Dress code was not enforced at any restaurant, guest in board shorts and looking very casual. Beverages are served in very flimsy plastic cups, bring double insulated (Tervis) cups to dump your beverage into or else it's a melted watered down mess. Very large resort and floors are very confusing. As we had many guest and our TA booked us together it was still a hike everyday and confusing. The nightclub is a complete joke people, smells moldy and is located in the very sketchy basement. Also the departure shuttle for the airport arrives earlier then the time given so be in the lobby before the time they give you!
Ok the UgLy:
First of all my moms room was not ready till 6:30 pm them the air conditioning didn't work, she asked to be moved and they refused, said they were full. After many many angry phone calls and put through to the managers answering machine, we threatened to call our TA and have the entire group moved. Only then did they not only get a new room but an upgrade to club premium, why was this not available he first time. Ugh!!!! Many of our guest has their medication stolen and they know what they are looking for. My cousin had back surgery two months before this trip and because the staff stole her meds she was left in horrible pain. She did visit the doctor here and so did my MIL also because her medication was stolen and he was very good. The guy working in the lobby selling T-Shirt designs also sells cocaine, something needs to be done about this! We did contact security and filed a complaint about the medication but the drug dealer was dropped on me after we left. Do not eat the bread or rolls as the birds have a field day with them. They are always flying around the food buffet. Americans I didn't once see any ranch dressing, complete bummer! LoL My husband and his pals booked the scuba, poor instruction and they felt like they didn't prepared them for the excursion completely. It was very rustic and dangerous not for a beginners.
Airport- huge hut with tarmac service only. They day we left Deltas counter service was down and they had to write out 400+ people's boarding passes and luggage tags! Talk about a nightmare with a 19 month old and an medicated back surgery patient! We were moved to the front and dealt with promptly but I felt horrible for everyone else leaving that day. It's a third world country people and it shows. We will be giving our TA an update and will never recommend Punta Cana as a destination.
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- Also Known As:
- Barcelo Punta Cana Hotel Punta Cana
- Breezes Punta Cana
- Barcelo Punta Cana Resort
- Barcelo Premium Punta Cana
- Barcelo Dominican Punta Cana
- Punta Cana Barcelo