My husband and I stayed at the Barceló Punta Cana for 9 days for our honeymoon in June. We had read mixed reviews on the internet but wanted to give it a try because the pictures of the resort were so beautiful and the price was right up our alley. We were incredibly disappointed in so many aspects of the trip.
Food - this was THE most disappointing part of our stay at the resort. While the resort offers a buffet for breakfast, lunch and dinner, the food is mediocre at best and birds fly into the dining area and land on the food. The pizzeria is only open two days a week for lunch and we could never get a definite date/time of when it would be open (in some cases being told three different times in one day). For dinner we ate at the Italian, Dominican Republic, Japanese, and Surf and Turf style restaurants and the food was very good and had a big selection of items to choose from. The Japanese restaurant is tepinyaki so if you’ve never had it before, it’s a fun experience. While the restaurants were good you can only make a reservation at 9am that same morning. My husband waited in line at Guest Services every single morning for over 20 minutes just to make us a reservation. They resort has 8 restaurants but they are not all open every night. There is a mini market at the resort but unless you want to pay $6.00 for a bag of chips I wouldn't suggest going there for food. There were no snacks available to eat during the day even with the all inclusive package. There is a burger/hot dog grill open daily for lunch but after three days of eating a burger for lunch you start to get sick of it.
Room - our room was the deluxe ocean view and thankfully, it did have an actual view of the ocean. The shower is half open with a glass enclosure and our water pressure was terrible. On more than one occasion while in the shower, the water pressure completely shut off. Our room had a constant presence of small little bugs everywhere. Our mini fridge was dirty and our curtains did not close all the way. The television had a few channels in English which was nice but there weren't any numbers on the remote so you had to use the up/down arrows to get through all the channels. Our room was located next to the main pool so it did get loud at times as the staff does events and games in the main pool area (playing loud music etc). If you want a quiet room we suggest you ask to be by the kiddies’ pool. The walls are awfully thin in the rooms and we were woken up most nights because we could hear the people in the rooms next door.
Beach/Pool - the beaches were nice with picturesque water and there were always plenty of lounge chairs. There is a towel station where they give you two towels a day and on our third day there, we were given attitude by the towel lady who said we needed a card in order to check out towels. By then we had already been there three days and this was the first time we had heard about any such card. It seemed like there was not a lot of consistency between the staff and the rules that they followed. The pools were nice and big and offered a swim up bar which was nice.
Aside from all that, we didn't get an overly friendly vibe from most of the staff. The language barrier was very difficult for us. On our last day there, I went to use the ATM at the resort (the only one on site) and right when the money was about to spit out, the worker who was cleaning it hit some button and the machine turned off. He took off and my husband and I were told by the manager there was not much she could do to get our money back. We were leaving for our flight in a couple hours and by the time the bank sent someone over to fix the machine, we were long gone.
We didn't have a terrible vacation by any means, but we wish we would have known about these issues before we booked at the Barceló Punta Cana as it would have made an impact on our decision to stay there.
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- Also Known As:
- Barcelo Punta Cana Hotel Punta Cana
- Breezes Punta Cana
- Barcelo Punta Cana Resort
- Barcelo Premium Punta Cana
- Barcelo Dominican Punta Cana
- Punta Cana Barcelo