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“Great Time!”
Review of Occidental Caribe

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Occidental Caribe
Ranked #60 of 112 Hotels in Punta Cana
Reviewed March 23, 2013

A group of 12 of us went here for our Spring Break. We were Very Worried after reading countless reviews about this resort that said to stay elsewhere. However, much to our surprise we had a wonderful time. This is our second time in Punta Cana- We stayed at the Hardrock last year but wanted to spend a little less money for this vacation. On first look, we were a bit turned off- we arrived late at night and the rooms were a bit dreary and small. However, we decided to make the best of it, and from that point on we had a wonderful time! It's all what you make of the vacation. The service was actually very great! (Which was surprising since we were a bunch of college spring breakers) Especially the staff that works outdoors at the poolbar etc. They treated us very well and made our stay enjoyable by creating games and competitions for us to play etc. The food was definitely do-able. Not the best food I have ever tasted but that is to be expected. The buffets had good selection and the restaurants- Tokio, Roma, Paris etc. were all easy to get reservations for. They were also easily accommodating to our big party of 12 and they were very kind and friendly. The only place it was hard to get good service was at the buffet because they had to take care of so many people. Water was always at hand, and food was always easy to come by. Beach was beautiful- pool and outdoor area was well kept up with. The only complaint I would have would be with the room. However, being on vacation- we spent little time in our room. The shower would change from hot to cold and back to hot on 1 min intervals- very strange but easy to get over. Our toilet was constantly running- we made a complaint the first day and they called us every day to make sure that everything was okay in our room after that- another definition of good service. The room was small as stated before and the beds were very uncomfortable. However, this is to be expected. We always had clean towels, always had our fridge restocked with beverages. For the money we paid for this vacation, we were very happy with the outcome. All and All- Service was Great, Food was Do-able, Room was Do-able, Beach was BEAUTIFUL and it was an all around good time! If you are not high maintenance and looking for a good place to stay on a beautiful beach for not a hefty price I would recommend this resort for you!

  • Stayed: March 2013, traveled with friends
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1  Thank Christie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 27, 2013

Dear Christie,
Greetings from Barcelo Punta Cana and thank you so much for sharing your valuable feedback about your recent stay with us.
At Barcelo Punta Cana we work continuously every day to improve our facilities, being your comments very important to increase the hotel value.
It would be great if you join us once again. In that case, please do not hesitate to contact us in advance to try satisfying any request you may have.
Sincerely
Sandy pfeil

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3,215 - 3,221 of 9,434 reviews

Reviewed March 23, 2013

When making plans for the Barcelo Punta Cana, I was really amazed at how polarized the reviews were, either really great or terrible.
My wife and I stayed there 3/9-3/13 and had a wonderful time. True, our first room in the older section had a leaking shower, but the staff moved us to a much better room in the same section right away. This turned out to be typical of the way we were treated during the whole stay by everyone in the hotel. Yes, we left some tips but a smile and a little conversation went a long way as well.
The food at the buffet was more than adequate and the specialty restaurants were very good as well.
I never did see any bugs, mosquitos or otherwise. The grounds and beach areas were very well maintained (considering the spring break crowd) and the pool and beach chairs were in good condition.
Having said all this, the hotel is indeed showing its age. Maintaining any building next to the ocean is difficult at best and the sooner they renovate the older section, the better.
Finally, sad to say, the casino is an absolute joke. One look through the door will tell you that.

Room Tip: Try to get located in Bldgs. 1-3. This is the renovated section.
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  • Stayed: March 2013, traveled as a couple
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5  Thank tfpape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 25, 2013

Dear guest,
Receive cordial greetings from all the team working at the Barcelo Punta Cana. Thank you for choosing Barcelo Punta Cana for your holidays and for the time you spent sharing your review with other travelers on Tripadvisor.com.
We are happy to read that your recent stay at our resort was overall what you expected and we thank you for your valuable comments.
Be sure that all supervisors have been informed about the recommendations that you have highlighted and we will certainly take them into consideration.
Thanks again and will be a pleasure to have you back.
Sincerely yours,
Sandy Pfeil

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Reviewed March 22, 2013

Stayed for 2 weeks, March 5-18th, 2013. I have stayed here many times and would stay no where else in Punta Cana. Great Staff and Service. People always with a smile and an Hola!!!Thankss to so many, Wandy, Sandy, Cesar, Omar, Julio, Magnolia, Mr. Alexander, Roza, Premium Club. Candida, Andres and so many more. See you all soon.

Room Tip: Club Premium Level, weel worth it
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  • Stayed: March 2013, traveled solo
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6  Thank greektravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 25, 2013

Dear guest,
Thank you for choosing Barcelo Punta Cana for your holidays and for the time you spent sharing your review with other travelers on Tripadvisor.com.
In the name of our entire staff, we thank you for highlighting out the excellent service of our friendly staff. Thank you for naming those who made a difference during your visit, like Wandy, Sandy, Cesar, Omar, Julio, Magnolia, Mr. Alexander, Rosa, Candida and, Andres. We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.
Please do not hesitate to contact us prior your next visit.
Yours Sincerely,
Sandy pfeil

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Reviewed March 21, 2013 via mobile

Staff were all somber and unfriendly even when given tips. We always tip ! Under staffed and hotel is falling apart. Beautiful huge beach was the only plus ! Have stayed before at Grand Bahia and should have stayed at the regular rooms there instead of the prestege club here !! Everyone who stayed here were not impressed ! If 4 of you are staying in 1 room pay the extra $15.00 and get 2 rooms otherwise no room for bags so small. ( no guaranteed side by side though) as ours were not. Needs a major overhaul !!!

  • Stayed: March 2013
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1  Thank kelcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 22, 2013

Dear Guest:
First and foremost, thank you for taking the time to communicate your opinion about your last stay at Barcelo Punta Cana.
We are happy to see that there are elements of resort that you quite enjoyed, however we are very concerned to read that your experience with us did not live up to our usual level of service . Indeed, your well being and entire satisfaction is our primary goal.
We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.
We will be very glad if you give us the opportunity to host you again in the near future!
Regards
Sandy Pfeil

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Reviewed March 20, 2013

My family and I were just there from March 9-16, 2013. This was our first time at a "family" resort and we were very impressed with how polite, professional and warm all the staff were with us adults but especially by my nieces who are 6 & 8 yrs old. The girls loved swimming in the pool and the ocean. They participated nightly in the children's disco/activities. I was somewhat surprised by the amount of high school and college students who were from the US also staying at this resort but then again it could have been their spring break too. Regardless, we were able to have quality time hanging out at the more quieter pool, but when we wanted to participate and watch some of the activities, we could hang out near the other pool which seemed to be the more active area. Our rooms were clean and we got a free upgrade to ocean front rooms. The animation staff were fabulous and work very hard, they worked 18 hr days! We attended the nightly shows which were very impressive, they have a great deal of talent. This was our second time in Punta Cana. We chose not to do any excursions this time as we had done some last time we were here and just wanted to relax each day. I had a hot stone massage at the spa which was amazing, well worth it. We really liked the fact that it only took a few minutes to get around this resort and to walk from the hotel and pool to the beach, our last resort was fantastic as well but so large you had to take trolleys to get around. Our only complaint with Barcelo Punta Cana would be the buffet. Although they had a variety of choices each meal, and it always looked good, but didn't taste good, their food needs more flavour. The restaurants were much better.

Room Tip: Ocean front near the trapeze or kids pool.
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  • Stayed: March 2013, traveled with family
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2  Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 22, 2013

Dear Tammy,
We appreciate the time you invested in writing a review of your recent stay and on behalf the entire team at Barcelo Punta Cana we would like to express our gratitude for the kind words you have submitted about us. Also, we would like to sincerely thank you for acknowledging so many positive elements experienced during your vacations. Please rest assured that we will share your comments regarding the buffet with our Chef.
We are proud in creating memories that last a lifetime, give unforgettable experiences to our guests and pleased to see that we have reached our goal.
You can be assured that we look forward to welcoming you “back home” where your Dominican family awaits you.
Best Regards
Sandy Pfeil

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Reviewed March 19, 2013

We went 2 senior couples in Feb,2013. We had an amazing time. Resort, beach, very clean. Staff were very kind, efficient and hard workers. We had a standard room which was okay, clean.
The food at the buffet was very good, you cannot go hungry at all at this resort, there was always food everywhere. The swimming pool very clean and big. We hope to go again next year at this resort. Thank you everyone for the good time we had. Maria, at front desk helpful as well as the manager of the hotel is always open to listen to your recommendations and does her best to help you.

Room Tip: higher floors have less a/ c unit noise
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  • Stayed: February 2013, traveled with family
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2  Thank sophie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 22, 2013

Dear Sophie,
Thank you for your review. We were delighted to hear that you had a great time with us.
Your special mention of the staff, like Maria that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more.
We are glad to read that you enjoyed the food, pools and the activities.
We hope that you will not hesitate in returning in the near future and we will have the pleasure of welcoming you again.
Kind regards
Sandy Pfeil

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Reviewed March 19, 2013

We enjoyed our vacations in your Hôtel.
It is a very nice place and we hope to return next year.
We want to thank specially Mrs.Magalis Sanches and her chief Minaya.
Magalis is a very good person, she found us a beautifull room #6410 with a marvellous view on the pool and the sea.
The food was excellent in all the 7 restaurants.
We`ll surely recommand your Hôtel to our family and friends.

  • Stayed: February 2013, traveled as a couple
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2  Thank Ginette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelopc, Manager at Occidental Caribe, responded to this reviewResponded March 22, 2013

Dear Ginette,
We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
It's a pleasure to know that you had a good time with us in general and you will keep a good memory of Punta Cana and our Hotel.
Your special mention of the staff, like Magalis and Minaya that enhanced the quality of your trip is also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.
Yours sincerely,
Sandy Pfeil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Caribe

Address: Carretera Macao s/n | Playa Arena Gorda, Punta Cana 23301, Dominican Republic (Formerly Barcelo Punta Cana)
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Casino Hotel in Punta Cana
#53 Top resorts Hotel in Punta Cana
#54 Spa Hotel in Punta Cana
#56 On the Beach Hotel in Punta Cana
Price Range: $127 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Caribe 3.5*
Number of rooms: 798
Reservation Options:
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Also Known As:
Barcelo Punta Cana Hotel Punta Cana
Breezes Punta Cana
Barcelo Punta Cana Resort
Barcelo Premium Punta Cana
Barcelo Dominican Punta Cana
Punta Cana Barcelo

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