Just ot back Jan 2 1013-Jan 9 2013 from the Barcelo Punta Cana booked through travel agent upgraded to Presitge Class got about 1/2 what was sold for upgrade. We have traveled to Punta Cana 12 years ago stayed at Barcelo Bavaro Beach Resort was great!! Always said we would be back. This is our second time taking our daughter 7 out of Canada. Have previosly travelled to Playa Del Carmen (Sandos Carocal) and Las Brisas in Hualtulco.
This was a crazy everyone about (28 people)in Presitige line and two front staff one at the reception desk one for Prestige Class and one at the far end dealing with guests without luggage.Need more staff!!! We did get the botttle of rum from lady at the counter.
****Note this is a smokers paradise**** there was an abundance of it everywhere even though there were no smoking sections no one really cared, hard to enjoy sitting in lounge areas with your kid and a purple haze or lingering smoke even though it is all open this was not cool for us and one reason we will probably not come back to this resort
Comfortable double beds (had to sleep with daugter as husband is a big man)
Hot water was a hit or miss I think it was a time of day issue
the water that you hear leaking and see on floor is from A/C in room shower has wierd glass that does not divert water into shower well
they has 3 English TV channels that we found
House Keeping ** Need more staff noticed 2 key ladys that were working others I noticed alot of younger ones chatting with eachother no work being done
Tip*** use the do not disurb sign at night as someone is knocking in morning to ask for laundry and see if room is vacant lots of guests has them come in thier room in the morning
If your make up room sign is on door it may get done not a gaurentee ours was flipped over to do not disturb??? $ still on bed
They do not seem to know when guests are leaving or checking out poor communication in from reception
I asked for more towels right from the start had tips on the bed $3 every day many times came back to room with $ still on the bed I flagged the girl down and asked every time to have the washed floors and do the toilet gave her $ directly to her to stay on top of it which she did with smiles.(I was surprised too pay for Presige Class and not have at least the beds made everyday ands fridge stocked everyday with water (the bottles we did refill at the lobby bars) bottle 1L for 3 people was not adequet gave more $ to maid to track down fridge stocker asked for xtra beer and water this was taken care of only once.
Beach towels were in room only 2 recieved an additional one with no fuss
One Crazy Buffet not a fluid line of people we felt like it was a free for all, we always found something to eat service in this area was poor as there was no order the way tables were cleared and set up sometimes you has cultlery ,sometimes you could get a drink and sometimes it was a miss and you had to go looking for the basics from other tables
In the a.m when you were wanting a good dominican cup of coffee and hot milk it was disappointing to only have one:( if you were lucky!
Noticed that Mayo was in ice here but not at the Burger shack it was sitting in sun
The A la Carts were little odd too
Dominican ***Good food , service good
Japanese*** nice atmophere, awsome service!!!!!! but seen some food prep that would not go over good eg. cutting raw chicken and beef with same knife as it is being cooked seeemed a little wrong to me I was not well that night or next afternoon
Sea Food Grill service good, food ok
French "Paris service good food was not beef tenderloin but we ate it even though we only had a butter knife to fight it with.***note for staff give the people a chance eating the meat to cut it with something sharp***
Wii Fi in room had decent signal, Internet Cafe quite a hike up the stairs as elevators in building of lobby and near rooms were being serviced (We saw a maintenance person so I can confirm that they were working on this)
Safe fit IPad and all other stuff was pleased
Shopping Go 10min walk around the corner and be prepared to grind.
Beach Awsome!!!!!! although a little rough for a young child yellow and red flag were up everyday but the pools especially the quiet one was nice for family and bathrooms always clean and bar not too busy.
Tip*** if you do not see chairs flag guys down in white to get you what you need and have a Tip for them (they went to beach and worked dragging loungers all day and we seen them cleaning pools regularly)
Kids area good seen lots of security and beach police packing guns felt safe
***husband noticed in party pool people smokin illegal stuff in a corner so we kept to the quiet pool
Did see a manager pointing out to staff at the beach to clean up and make steps visable I think on the maid and reception end some observation should be noted and tweaked
We knew going in that this was not going to be perfect in all ways I read the reviews and still gambled we felt we got what we paid for... awsome beach, clean pools perfect weather and decent rooms with adequet food. Even though this review seems bad it was not bad all the time we made the best of it we also met some workers that made our daughter feel special and they were open to learning how to make our drink of choice with premium liquor what more can you ask it was ok! Fair $ for what we paid.
The resort need some more attention it is showing its age.
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- Also Known As:
- Barcelo Punta Cana Hotel Punta Cana
- Breezes Punta Cana
- Barcelo Punta Cana Resort
- Barcelo Premium Punta Cana
- Barcelo Dominican Punta Cana
- Punta Cana Barcelo