Where do I begin? Just got back from a trip 7/7-7/12 Only reason this place got a couple of 3's.The grounds are beautiful. Very Well Kept. The Restaurants were decent except the buffet. Now if this hotel only paid as much attention to the rooms then this place would be great.
Room: Our biggest complaint by far.First, Our room safe did not work it had to be fixed three times and all three times we waited in the room at least an hour for someone to come up and fix it. Second, towel racks were broken and water in the tub never went down so it was a mini pool in our bathroom. Third our fridge was broken and turned everything in it to ice including our Presidente beers. Fourth, did not get housekeeping until our third day including towels we had to keep catching the ladies in the hallway to get towels. BUT our room view was spectacular. Ocean view was amazing!! Bed was pretty comfy and the A/C worked ok.
Service: CHECK-IN was pretty bad. There must have been 5 people behind the desk and not one of them did the Check-In. Me and my wife just stood around for 20 min. then got in the Club Premium line and was immediately told that was for PREMIUM only. In all took almost and Hr. for check-in.
Beach/Pool/Grounds: The beach was amazing. Almost to the point where yoyu forget about all the nasty things about the hotel. Not many people bothered us on the beach which was pretty nice. The Pools were nice. It was kind of split into two one pool was a really chill pool with no swim up bar. FYI ALOT OF LOCALS COME TO THE BARCELO which kind of throws a wrench into some of the music played.( I am so Bachata'd out.)Not many Americans at the resort. It would help if you spoke spanish luckily I speak it so that wasn't an issue. Service at the swim up bar is Spotty at most. the first few days the bartenders were very rude sometimes waiting 15 minutes for a beer and no one is around. Last couple of days it got a bit better. Drink selection was pretty good had everything we asked for. Only beer on tap was presidente.
The grounds were amazing. Well Mannered. Well Lit. Easy access to the resort. Our elevators were broken most of the time but that wasn't much of a big deal.CASINO is awful!!!! Shows were very average. In all this property is not that big, compared to all the other resorts.Not much shopping to do unless you go off the reservation or to other hotels.
Restaurants: There are 6 restaurants including a buffet.
Buffet was ok. Good enough for some coffee and a snack. Not much of a selection.
El Conucho Spanish restaurant was good, Rude Service
El Mirador TEX-MEX was very good. Service attentive
Roma Italian restaurant very good also. Excellent service
Tokio Hibachi Style. AWESOME food. Service good.
Did not eat at Marlin or Paris Restaurants.
Overall Vacation was good. Got to be in the pool and drink and lay in the sun and get away from NYC for the week. I will def. be returning to DR. The country is beautiful. I will not stay or recommend this hotel to anyone. "
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- Also Known As:
- Barcelo Punta Cana Hotel Punta Cana
- Breezes Punta Cana
- Barcelo Punta Cana Resort
- Barcelo Premium Punta Cana
- Barcelo Dominican Punta Cana
- Punta Cana Barcelo