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Reviewed June 14, 2011

The other half of the resort has everything and is cheaper. the service was great, but for the broken de-humidifier which took 3 wet days to replace. The room was at 94% humidity according to the dehumidifier that worked(100% means its raining) there was a coat of water on everything including the beds and sheets. The dehumidifier that worked took 9 gallons of water out in 3 days!!! There is no rum in the room the bar consists of 2 beers 3 sodas, and 4 bottles of water anything else more costs you. The cealing had mold around the shower with no exaust fan which made the room wetter every shower we took. The bang for the buck is not here. The best thing is the beach, was great but for the russian and american couple fighting over a cabahna for over 2 hours. the snokleing was made much better with bread in a bottle. the service was great, and always with a smile at both sides. We had 3 rooms and all had issues, 1 (mine) was soaking WET, 2nd room kept blowing fuses, and the 3 had a broken lock on the door which was a pain for only 1 day. this was an experience I had to have and over all was a good one. would I recommend this hotel to friends? No. But the people and the beach are great and will revisit DR in the future just not to stay in the cave. The spa refused to give massages to my son, first they said he had to have a appiontment. He asked to make one and the said they were booked. He went back 3 days and was told that on all 3 days. the 6 people we had with us never saw anyone and never talked to anyone that ever got a massage there. the just sit out at the desk and talk all day. The resturants on the Royal side were empty and the emplotees were soliciting people to come but seen very few that did, but for breakfast. the other side had everything and has a off the hook great buffet. Fish was always a treat there, they really know how to prepair it. The entertainment was weak but this is not Broadway. the other side was way more GRAND and over the edge glamorous, wished many time we had stayed there but for the hussle and bussle. the adult side (Royal) was quieter. The golf couse there was nice but the desk clerk was really rude and unhelpful. The trips are good, dove a wreck of the coast and with the exchange rate paid more than what I was told. (told $174, credit card said $198) probobly the exchange rate. language was never a issue there seemed to always be someone that could understand.

Room Tip: Damp Rid helps but ask for a dehumidifier ASAP
  • Stayed: June 2011, traveled with family
    • Value
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6  Thank gloworm25613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaCanaCabezaToro, General Manager at Catalonia Royal Bavaro, responded to this reviewResponded June 15, 2011

Dear Guest,

Thank you for taking the time to write your experience at our hotel on Trip Advisor.

We are in a Tropical Country and there is a very high % of humidity, especially during the rainy season and I would like to apologies for the shortfalls you experienced during your stay.

We hope that we will be able to welcome you back again in the future.

Sincerely,

Josep Castellnou
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2011

They honestly tried, if I had to choose again I think I would have stayed next door and saved the money for the upgrade. My room was so damp, everything had a coat of water on it, nothing was dry. Asked for a dehumidifier and got one very quickly. It was broken, and took 2 days to replace. Got a new one and it registered 93% humidity, any more and it would have rained in my room. Other than that, we had 3 rooms and mine was the only one with that issue, the others had damp rid that did the trick. Tipping was lost on the fact that if you did not have the same table same waiter same everything every time (which was near impossible) did not help, the good news is the service was very good and always with a smile. They all had a great sence of humor. The front desk girl was over the top exelenta. It also is a very Eroupien beach ;) the snorkeling was great especially if you have a bottle filled with bread. The beach trips were good but beware the exchange rate, they got me for $20 more on the credit card, pay cash to avoid this. Wifi was good inside and out of the room. The drinks were always generous, and quick. All in all a good time but save the money and stay next door.

  • Stayed: June 2011
    • Value
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5  Thank daveandgloria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaCanaCabezaToro, General Manager at Catalonia Royal Bavaro, responded to this reviewResponded June 15, 2011

Dear Guest,

Many thanks for taking the time to your report on your stay with us.

We are delighted that you enjoyed our service at Catalonia Royal Bavaro. We would like to apologizes for the inconvenience of the humidity but we are in a Tropical Country and we try to minimizes the effects with dehumidifiers.

We do hope that we will have the pleasure of welcoming you back.

Best Regards.

Josep Castellnou
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2011

We stayed on the Royal side of the resort which is adults only. We had fun and made the most of it but I would not recommend this place to anyone.
First, check-in was at 3 and our rooms were not ready until after 4.
The rooms smelled like a musty basement and were so humid that everything felt wet. Climbing into sheets that feel damp is not very comforting or relaxing.
The air conditioners were not very strong anywhere in the resort and that played a part in everything feeling wet. In addition there is no exhaust fan in the bathroom so taking a hot shower just adds to the moisture in the room.
There were mites and mosquito's in the room that we could not seem to get rid of, I then realized that when the cleaning crew came everyday they left the front and back doors wide open while they were there (A/C also turns off when the back door is open). I have bites all over my legs and hope they are mosquito bites and not bed bugs bites!
Many of the staff was friendly but we did encounter a few that were a bit rude.
The entertainment was awful, amatuer dancing that was more like step aerobics and the same show every night. The Casino was also very weak, a bunch a slots and maybe about 6-7 tables of which only 2 were opened.
I will say that the food and drinks were good and the lush green landscaping was beautiful (on the family side). If you go, don't expect a 5 star resort experience. For us, it helped that we were with another couple, I think if we went alone we would not have enjoyed ourselves as much.

  • Stayed: June 2011, traveled as a couple
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5  Thank DMPlant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

So we just got back on our honeymoon and we stayed at the Royal and it was amazing. I have been on many different trips and this place is very impressive. We had one of the suites with private pool and that is the way to go. Service is amazing and everyone is very nice. Food was good and drinks were good.

Also, about the weather, BEATIFUL!! It rained 3 days but only 30mins each time and then the sun was right out again.

I would suggest this place to anyone.

Thanks

  • Stayed: June 2011, traveled as a couple
    • Value
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3  Thank nate2521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaCanaCabezaToro, General Manager at Catalonia Royal Bavaro, responded to this reviewResponded June 17, 2011

Dear Guest,

Thank you for the positive review of our hotel. We are very happy to know you enjoyed your stay with us at the Catalonia Royal Bavaro.

Thank you for your very positive feedback in relation to the associates at the resort and thank you also for recommending our hotel to the other travelers.

We do hope to see you again very soon for your next stay in Bavaro.

Sincerely,

Josep Castellnou
General Manager

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Reviewed June 12, 2011

Our 5th time in the Dom Rep. This place is split into 2 halves - the
Royal (adults only/premuim) half and the regular half. DO NOT stay at the regular half! It is loud, busy, and full of screaming babies! The Royal "half" is actually more like a third of the resort, but they have quieter pools (the infinity pool was great with big double-bed style loungers), much better food (all a la carte), and a quieter section of beach (although the whole beach is great). As a Royal guest you can use everything in the normal part of the resort (but we didnt use much - although the Italian restaurant is fantastic).

Overall this place has a lot going for it (providing you are in the Royal section). The beach is great (powdery sand, crystal clear water, long and unspoilt), 24 hour free room service, good food overall (although do not bother with the tapas place, Steak house is really hot and just ok), friendly staff, free wi-fi.

Room Tip: Block 36 is closest to beach
  • Stayed: May 2011, traveled as a couple
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6  Thank jennaleeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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